Very nice hotel located in charming town. Near boutique shops and tasty restaurants. Rooms are well…read moreappointed and comfortable. Restaurant staff very accommodating and friendly. Enjoyed Roasted Chicken Breast with greens. Very good!

I'm giving this hotel a 4 star rating because I feel they are constantly working on improving their…read morefacilities with very little resources in terms of staff. The hotel is historically interesting beautiful Georgian facade, 3 stories with some interesting Victorian features inside, especially the staircase and skylights. It is directly across the street from the promenade and park and around the corner from a street that contains many upscale shops and also one of The Ivy restaurants. Great location. They have a conservatory in the rear where breakfast is served, plus a really nice outdoor area for when the weather is nice. The breakfast is quite good, not to an extensive offering but they also do breakfast to order with some Greek offerings to give some respite from the usual full British Breakfast stodge. The rooms have been updated some more than others, if I was there again, I would choose a room towards the back, or higher up, since there seems to be quite a few musical events across the street at night. The staff were very helpful and went above and beyond in providing excellent service. I would bet in a few years with increased staffing and resources it will be a fantastic place to stay, I certainly enjoyed my stay.

Located next to a beautiful park, I felt a fresh and cosy atmosphere around the area…read more The restaurant, bar and lounge had a british exquisite ambiance with an elaborate interior! I felt the service was also great. I just had an afternoon tea and stayed there for an hour, but it was a brilliant time.

Just added this establishment to Yelp. We stayed 4 nights here and found it very comfortable and…read moreclean. I think it is quite new as everything is clean and sparkles. It is a basic hotel, but its location is right downtown and is very central to most activities. The room provided a comfortable bed, good hanging space and mirrors, a large comfortable bed, TV, but no phones. The Bathroom is large and has a very deep tub/shower. The tub is slippery getting in or out. No wash cloths, and only 1 large bath towel and 1 hand towel for the two of us Free coffee and tea in room as well. The Inn provides a buffet breakfast for extra which we did not try. There are many eating places very close by. We were quite happy with our stay and encountered no problems. Would recommend.

I had a lovely stay here at premier inn Cheltenham. The stuff was very friendly, very clean and…read morewell kept. Room was spacious my only problem was the toilet. I wasn't quite use to the British toilet and mechanics which was frustrating to me....lol Located downtown near bars, liquors stores, restaurants, shopping centres you name it. Sundays everything closes early. There is a lovely kebab restaurant 2 min walk from the inn if your fighting the late night munchies where the owners are just wonderful and entertaining. The view from my room was just beautiful. I would definitely recommend this place to a friend if they are ever visiting Cheltenham. Oh and the dollar store is right across the street if your looking for emergency toiletries.

Everything was incredible. I've spent 2 weeks sleeping in 5 star hotels across England and wales…read moreand some were not even a 1 star by any sane persons standards. I was shocked that this hotel is only a 4 star because it is one of the best places I've ever stayed in the world (and I've stayed in hundreds of hotels). The bed was comfortable, the duvet and pillows were so good I ordered some for home! The room was fully stocked with every amenity you could think of. It was so clean too, like actually clean. It had the first tea kettle I've found in the UK that didn't have lime scale built up inside. The hotel is beautiful, the rooms are beautiful, the location is great. I can't say enough good things about it. I did have a room that faced the road and I slept with all the windows wide open. There was a little road noise in the late morning but the bed was so cozy it didn't disturb my sleep at all.

No. 38 The Park is a wonderful find. If you think you deserve beautiful surroundings, big rooms…read morewith quality fixtures with thoughtful designs, stay here. If you want to meet a friend in a lovely courtyard with a fountain and Jasmin overflowing the walls, stop by for a drink and their bar. If you like great customer service with a smile, stay here. Finally, if you want a fabulous meal created by a chef with inventive talent, eat here. Best meal so far in our 2 week trip through the Cotwolds. We stayed in room 2. Great shower, 2 sinks, great design.

The hotel is in a perfect location…read more There's also staff was always very friendly and accommodating too. My room was perfect for me and my stay. Cool, clean and quiet. The brekkie set up is top shelf. Something for every rate I'll get. Give the extreme heatwave while I was there, it was most welcoming to walk into a lovely air conditioned lobby, bar, and room. Pause an ice cold beverage was a nice welcome too! Like I said, the hotel is in a perfect spot in town! Easy to get to lots of local things on foot, a short uber, or bus ride away! I'll definitely stay here again. Could not have asked for a better stay! Thank you.

Not four stars in the truest sense but by holiday inn standards its very good. Its a modern hotel…read morewith friendly staff, decent sized, comfortable rooms and well situated for town. The only notable downside, as you will be aware of already if you've stayed at an Express is that they only do continental breakfasts. No cooked brekkies here. Price is also reasonable as you'd expect from a Holiday Inn Express.

Pleased with our stay here. It's got a few quirks - weird outlet locations, door being slightly…read moreblocked by the bed, a little creaky, no washcloths - but balanced by location and price. Plus they have working electricity and ceilings which I've recently learned are two underappreciated points in daily living.

I have headed to Cheltenham a few times over the last few years to visit their long running…read morealternative club night, Judder. As it's on a Friday night (and on until late), overnight accommodation is a must. We have been to a few different serviced apartments in the City which have been great (as we normally travel in quite a large group from Birmingham), but for last Friday's edition there was a small party of three people. We checked the normal booking sites for accommodation choices, but after a little mooch around came across "The Big Sleep Hotel" on one such hotel comparison website. First thing to mention is that the Big Sleep Hotel is co-owned by John Malkovich. Cool huh? Second thing to note is that they have rooms which can fit up to 4 adults for a pretty bargain price (which includes a hot breakfast). The charge for £90 (£96 including secure parking) seemed like a bit of a no-brainer so we booked on the spot. This hotel in the centre of Cheltenham was really easy to find. We punched the direction details into the SatNav and whizzed our way there from Birmingham in around 45 minutes. Upon arrival, we buzzed the carpark to grab a space (the last one available) and mooched into Reception. The parking in this small secured space is "first come, first served", so the earlier you get there the better. The staff were friendly and helpful throughout our stay. We filled in the check-in details and were given our room key (they asked how many we wanted and we ended up with three). The reception space was bright, colourful and clean and had a small bar and dining area attached to it. The reception and bar are open 24 hours too, perfect for a nightcap if you're that way inclined. We asked if there was any takeaways nearby and was handed a folder with a number of menus from local restaurants. We were even advised we could take plates and cutlery from the dining area. The small touches really did make this place stand out. Our room was fab. 4 Single beds, a couch and table, a shower room (with a sink) and a separate room next door with the toilet in it. Handy, when you have more than one adult wanting to get ready at the same time. There was also a number of mirrors in the room, so not everyone had to crowd around the bathroom. The room had plenty of tea and coffee, a kettle, a hairdryer, a vanity stand and several power-points. Again, the room had everything we needed for an overnight stay but still kept a great sense of minimal, colourful design. The beds could have been comfier, but if you are heading out for a couple of nights they're totally fine. I would thoroughly recommend this chain for a weekend away. There are currently only three locations (Cheltenham, Cardiff and Eastbourne) but I would most certainly use them again.

The hotel must have recently been remodeled. It's an old building with some character, but the…read moreinterior and the room had a great modern look and was very clean. They have a great breakfast that is included with the room and also had US to UK power converters to borrow. They also had free WiFi, which was a treat compared to other hotels in the area. I'd stay here again.

August 2026 stay. Stayed here for one night while touring the Cotswolds. Was initially impressed…read morewith the great photography on the website, and the location was perfect for our travels around the Cotswolds. But those photos must have been taken years ago just after the renovation. When you arrive, it feels more like a somewhat dingy, poorly maintained building. We had booked a $265 USD room. In my opinion, that puts this hotel in a somewhat premium price point. What we got was nowhere close to that level of quality or service. Here are the highlights (lowlights?) of our experience: - No elevator - you will deal multiple flights of steep and NARROW steps. So narrow that I couldn't walk up/down with a large checked bag without having to maneuver awkwardly, which meant my back ended up tweaked for several days of my trip afterward. An experience compounded by the fact that it was quite warm in the common areas, even at night, so you will likely be sweaty by the time you are settled in. This setup might be ok those traveling lightly on a weekend trip with a small bag. But if you are traveling internationally with luggage close to the weight limit, it's a nightmare. - There are only a handful of parking spots out front; the remainder are in a dimly lit area behind the building in the alley. Not the best, but doable. A bit aggravating to have to have to drive around the block in the dark after the luggage/stairs fiasco, with only verbal directions from the desk attendant to guide you. - The toilet wouldn't flush! Imagine spending a long day in the Cotswolds, checking into your hotel, dealing with the luggage/steps and parking the car, and finally being able to relax and do your stinky business in the bathroom - only to have it not flush afterward. In a bathroom that is so hot you have to open the window. As a result of the non-flushing toilet, we had to move rooms, and the only rooms available were significantly smaller. Lug all of the bags down the narrow stairs again, and get sweaty again. - Second room: The air conditioning in the new room shows an error code instead of the temp. Go back down to the desk yet again to ask about this (no phones in the room to be able to call the desk), and the guy covering the desk that night says "don't worry" - he will continually/manually reset the AC throughout the night so that it doesn't kick off. Surprise! - He didn't do that, so we woke up sweaty. - Shower drain was stopped up - hope you enjoy standing in dirty water, and also having the shower pan overflow onto the bathroom floor! - Breakfast was decent, but quite pricey for what we got off the menu. After all of the issues we dealt with, I asked for a refund during checkout. The desk attendant agreed to refund the room, which we were thankful for. Our thoughts: get a refund, and move on from the whole experience. Got home from our trip and checked my bank statement two weeks afterward, only to find they only provided a partial refund - of less than half the full price. I emailed the hotel to ask why, only to be gaslit by the staff, who claimed the toilet WAS working fine, the AC was working as expected, and that they had only agreed to a partial refund when we checked out (absolutely not true). This was the most expensive room of any I booked in my 2.5 week trip around England. And it was easily the worst experience of anywhere I stayed. Do yourself a favor and avoid this place. Don't be fooled by the slick photography!

Lovely friendly service today from a sweet waiter. Good…read morefood- soup starter (very nice plus great fresh bread), French market table was amazing (bread, grapes, fish, cured meat, gherkins, balsamic onions, salad, smoked haddock pate, crab, sauces etc), and the main was good (steak and chips) although it didn't come with veg as the menu stated. Some of our party had the roast which did come with roast potatoes, carrots and broccoli, and shared this with us, but I did really want some veg with my steak!). Delicious peppercorn sauce. I also tried the salmon (catch of the day) with salad which was lovely. The pudding was nice (rum and banana bread and butter pudding with rum and raisin ice cream), although not as amazing as I expected. The ice cream didn't much taste of rum. Well priced at £25 per head for four courses, but food wasn't mind blowing. However we all came away satisfied and full. Thank you!

A heard from more than a few that the hotel has changed hands over the years and was once the worst…read morein town. Now that it's Hotel du Vin, it's supposed to be one of the best in town. I'm not sure I'd classify this as a 5 star hotel like as one review references, it's missing too much for that rating. Comfy beds, claw foot tub in the bedroom, and large bathroom with a large walk-in shower. I didn't take advantage of the hotels "spa" features. Wi-fi is now free.

Over priced and over rated…read more This hotel looks beautiful from the outside and I was really looking forward to staying there. I was disappointed. Maybe I was just unlucky - I booked via the internet and got a good rate so possibly got the lowest quality room - but the room was a bit tired looking, as were some of the public areas. I also found most public areas cold. Drinks were very expensive, as was food, but admittedly this was lovely. According to my husband it was far too close to the expensive shops of Montpelier - I however thought the location was excellent!