Our cat of 9 months had to be put down on what was supposed to be a fun vacation. The team here…read moretook such good care of her and us, even when we were inconsolable. They helped us through the whole process while they shared tears and hugs with us. I will never forget their support, empathy, and most of all, their kindness. Thank you all so much. It would've been so much harder on us if we didn't have you.

I truly want to thank everyone at Heritage Animal Hospital for the care and compassion they showed…read moreour family and our baby Autumn during one of the hardest moments of our lives. From the moment we walked in and told them our baby was overheating they immediately rushed to help her. Both doctors who cared for Autumn were compassionate and honest with us throughout the entire process. The night staff and day staff were incredible and every tech who helped Autumn treated her with so much care. A very special thank you to Sara. Your beautiful words about God and miracles brought us comfort during an incredibly difficult and scary time. I will always remember your kindness and the hope you gave us when we needed it most. I also really appreciated the honesty from the hospital regarding treatment and charges. For example when the oxygen tank was not used for all of the hours originally anticipated they were honest about it instead of charging us for something Autumn did not receive. That meant a lot to us. Unfortunately our beautiful Autumn continued to decline and we ultimately had to say goodbye to her. It was absolutely heartbreaking but I will always be grateful for everyone who fought alongside us to try to save her. My only concern was the hospital's payment policy regarding 24 hour care. Autumn was only hospitalized for approximately 6 hours and I don't personally feel it is fair to require payment based on a full 24 hours when an animal does not remain hospitalized for that entire period. I hope ownership considers reviewing that policy because everything else about the care we received was compassionate and professional. Thank you to both doctors and every member of the day and night teams who cared for Autumn. Thank you for moving quickly when she needed you most and for being honest with us throughout her treatment. Most importantly thank you for treating our baby like she mattered. We will never forget it Rest in peace Autumn

I am so grateful for Dr. Lee and the entire staff at Humane Animal Hospital. I brought both of my…read moregirls, Baby Blue and Wera, to see Dr. Lee, and the compassion and care we received meant so much to me. Unfortunately, I had to make the heartbreaking decision to say goodbye to Baby Blue. Dr. Lee and her staff were incredibly compassionate, patient, and understanding during one of the hardest moments for our family. They treated Baby Blue with kindness, dignity, and love, and I will never forget that. I also brought Wera in to have her mass evaluated, and once again Dr. Lee took the time to explain everything to me and help me understand what was going on and what our next steps would be. Having someone I can trust with my animals, especially after everything we have been through, means so much. Thank you, Dr. Lee, and your entire team for taking such good care of Baby Blue and Wera and for showing us so much compassion. Please know that your kindness and the work you do are truly appreciated.

Made a switch from a different vet and came here they are supper friendly and the doctor she's…read morereally sweet I definitely recommend!

I took my pet here because he had a fractured paw & got scammed for more than $550 for ONE x-ray &…read moreONE medication. They didn't even put a band or anything on my pet for support. My dog got send home in discomfort because there was nothing on his fractured paw. I then called and asked why they didn't & they said because he needed " surgery " (which he didn't) mind you these surgeries are over $8k. Which is something that doesn't happen over night. I felt as they scammed me only because they seen how worried and desperate I was for my pet... go else where this place not helpful AT ALL

Dr Chang and the staff are amazing! Not only are they amazing but the prices are fair.read more

I took my Maltipoo in last Sunday around 3 PM because she had an abscess on her anal gland that had…read morebecome infected. They were able to do the procedure that same day, which I really appreciated, especially since it was an emergency and so last minute. I picked her up right before closing, and they sent us home with her medications and antibiotics. The prices were also very reasonable, especially considering it was an emergency visit and a last-minute procedure. I was honestly expecting it to be much more expensive! It's now been a week, and she's completely back to her normal, happy self! I'm so grateful for how quickly they were able to help her and for the care they provided. Thank you so much!

Just wanted to come back and say this is our vet for life, honestly. We have 5 pets and I swear…read morewe're there every other month, not because the vet asks for repeated follow ups, but because we genuinely trust these vets. Theres two brothers and I can't remember if the other is related, but the fluidity of service is so nice. If we see one vet and have to see another for scheduling purposes, there's no lapse in quality of care. They even know our babies by name. We recently did a prescription for one of our pugs through chewy and my wife's name was on the vet account and my name was on the chewy account, and since Fatima and I have so many conversations on the phone (LOL) we were able to get it squared away and get Penelope's food prescription approved right away. I will drive for this vet. So glad we found them.

Review for Rialto Animal Hospital…read more I can't speak highly enough about my experience at Rialto Animal Hospital! From the moment I stepped in, it was clear that they prioritize not just the health of the pets but also the well-being of their families. The staff is incredibly friendly and welcoming, making you feel at ease right away. Dr. Guirges is absolutely amazing. She took the time to explain every detail regarding my dog, Juno, who is a 4-year-old husky mix with a torn CCL. Her clarity and thoroughness made a potentially stressful situation much easier to handle. You can really tell that she cares about what's best for the animals in her care. The vet tech, Rebecca and Manager, Genevieve were equally as helpful answering my many questions and concerns in person, via phone calls and emails. They were very professional and did an outstanding job keeping me in the loop on Juno's care. The follow-up was impressive as well. They got back to me quickly with a surgery date for Juno, which I greatly appreciated. It's evident that the team at Rialto Animal Hospital is committed to providing top-notch care and support. If you're looking for a place where both pets and their families are treated with kindness and respect, Rialto Animal Hospital is the place to go!

Thank you to the entire team for taking such great care of my dog, Nano. He was having severe…read moredental pain, and they were able to get us in quickly and help him right away. A special thank you to Dr. Guirges, Dr. Liz, Genesis, and Karla for being so kind, helpful, and caring throughout the whole process. Everyone took the time to answer our questions and made us feel comfortable. Most importantly, Nano is feeling much better and is no longer in pain. We truly appreciate all the care and compassion shown to him. Highly recommend!

Extremely unhappy with how this veterinary office, how they handled treatment of my kitten and lack…read moreof listening to concerns when my concern ended up being correct. Brought my kitten in for multiple issues, one being an eye issue that the veterinarians diagnosed as an eye infection/upper respiratory infection. Was prescribed oral antibiotics and eye antibiotics. No change happened and told the office this and asked if it could be feline herpes. They said no because his SNAP test came back negative (snap test does not test for feline herpes.....) and prescribed more oral antibiotics and a different eye ointment. Still no change, so asked again if it could be feline herpes.....they still insisted it wasnt feline herpes and switched eye meds, again. Brought him back to office again as he developed sneezing, nasal discharge and no change in eyes.....this time they said they believe its feline herpes! He then got prescribed oral antivirals and a different antibiotic. I was given only 10 tablets out of 28 tablets prescribed for the antiviral because they had to order the rest. I was told they would arrive by the latest on Wednesday (which was the day he would be completely out of meds) and that they would call me when to pick up the medications. I called them on Wednesday (the day I was told meds would be there by) because I had heard nothing from them and my kitten already missed one dose because I ran out of tablets and was told the medication did not come in yet and it could arrive tomorrow (spoiler: it didn't). I explained to them that the kitten was completely out of tablets because I wasnt given enough and he was out and asked if they could call the prescription to my local pharmacy which I verified had the medication in stock. They refused to call in a prescription to the pharmacy because they "dont call in prescriptions to pharmacies" and that i couldnt pick up even a hard prescription until the following day when the veterinarian he saw was in. Again I explained that he would be missing 3 doses of this medication (or more depending on when the prescription was ready to pick up) and asked if that was something I needed to be concerned about or if he had to then repeat the 14 day course. They couldnt even get me that answer, I would have to wait to even get the question answered on the next day. They seemed perfectly fine having my kitten miss doses of his medication and was not willing to work with me to ensure he was able to continue his treatment. Also the fact that they didnt listen to my concerns about it originally being feline herpes which if they had tested him or explored that route when I had originally asked it would have saved me money due to not needing to buy and give 3 different eye meds. Another thing that really bothered me was not they not have seperate sitting areas for dog and cat owners (though they were fairly fast at getting us into a room). Having an area away from dogs helps keep felines less stressed and more comfortable at veterinary offices. During the office exams also, they would always take my kitten in the back room for the exam instead of doing it in the room with me. As an AHAA accredited hospital, I would have hoped they used their recommendations to help reduce stress for the cat by not only having seperate areas for cats, but doing the examination in the room with the owners. I also felt that they were keeping him in back so much longer then necessary even after the exam was clearly done....even though no further treatment was being done and the doctor was just going over the exam then the technician came in to get authorization for my payment for medications. It wasnt until after I consented to payment that they brought back my kitten to me in the room. My kitten also ended up having a reaction to one of the vaccines, developing a good sized hard lump on his back right leg. Though the veterinary office did respond back with a "lot number" and manufacturer information on the vaccine, they showed no signs of wanting to report the reaction to the drug manufacturer/appropriate parties or even caring that my kitten had a reaction. And when I did report the adverse reaction myself to the manufacturer, the lot number given was wrong according to the manufacturer but they were going to contact the veterinary office themselves to try to get the right information and go from there.

Very grateful for the staff and doctors at Prestige. I've been taking my fur babies here for years…read moreand they always take such good care of them. They take their time to explain things, provide options, and are up front on pricing. The staff is outstanding and always show such love and compassion for animals.

I've trusted this veterinary team with every one of my pets for years, and I truly can't imagine…read moretaking them anywhere else. Through every stage of life--from routine checkups to emergencies and even the heartbreaking end-of-life decisions for my senior kitties--they have consistently provided exceptional care, compassion, and support. Dr. Ellsberg has been absolutely wonderful and seamlessly took over caring for our pets after Dr. Reid left. She is knowledgeable, kind, patient, and always takes the time to answer my questions. Dr. Espinoza has also been fantastic, and I have complete confidence in the care they both provide. A special thank you to Dr. Dupree, who stepped in as the acting physician and helped guide us through the difficult journey of saying goodbye to our senior cats. The compassion and dignity they showed during such an emotional time meant more to our family than words can express. What really sets this clinic apart, though, is that every single person is amazing. The veterinary technicians and receptionists know us and our pets, greet us like family, and genuinely care. You never feel like just another appointment on the schedule. There is no one else I trust with my animals. If you're looking for a veterinary practice that combines exceptional medical care with truly compassionate people, I cannot recommend them highly enough.

I am so impressed with how much care my animals receive! I've recently had 2 of my dogs visit…read moreValley Animal Hospital. One saw Dr. Bowers (we usually see Dr. Duprez... but Dr. Duprez wasn't in that day so Dr. Bowers saw her) and I appreciate all that Dr. Bowers did for my little girl. Dr. Bowers gave me the assurance that she would be more than happy to see her again to resolve any problems if the problems continued.... My Sadie already had an appointment set with Dr. Duprez and she was seen again by Dr. Duprez and more extensive tests were done. I'm so grateful for both doctors caring so much about her and taking the time to take care of her. Thank you Dr. Bowers for being so available to take care of my Sadie girl! Then my little man had a large growth on his side.. I already had an appointment with Dr. Duprez for him but it was growing quickly so Dr. Duprez got him in quickly and also fit him in for surgery to remove the mass. I am so grateful for her and the care she gives my dogs. They are happy to see her and willingly go with her! Dr. Duprez, thank you for always being there for my dogs! I'm so grateful for the time, care, and love you give to them! A special thanks to Jeff also for taking the time to pet my dogs and assure me that my dogs are loved while I'm not with them! I know my dogs are in great hands when they are being taken care of at Valley Animal Hospital so much so that I am willing to drive 45 minutes to take them there!!!

Dr. Ahí and staff... thank you !…read more Love this place been coming here for over 6yrs and wouldn't go anywhere else.

Absolutely amazing... They are all So kind and helpful. I…read moredefinitely recommend them . My Furbabies only go here for checkups, vaccinations and their flea medicine. I highly recommend them. Each person has their own opinion. My personal opinion and experience has been exceptional.

The vets are prestige north walked me through the decline of my best and dearest friend. They were…read morecompassionate, clear, and accommodating as things progressed to their tragically inevitable conclusion. They didn't try to milk my grief or insist on pointless tests. They were aces all around, as were the staff, who were always 100% on board to help me and my...to help US through what was happening.

My bull dog passed away on Wednesday around 4:30 pm and I called prestige animal Hospital and they…read moretold me yes bring your beloved pet in . Everything went very smooth. When I picked up my dog's ashes, I was surprised to find a hand written card for my family expressing their condolences. I was really surprised and happy that they're still hospitals that care about customers feelings not trying to just to make money. The cost was reasonable. I will highly recommend this animal hospital to everyone.

Forever grateful to Dr. Ramirez and Justine!…read more When our sweet Ellie needed emergency surgery, it was one of the most frightening and difficult experiences we've ever gone through as pet parents. We were terrified, but Dr. Ramirez and her Team were absolutely amazing from the beginning. Dr. Ramirez took such wonderful care of Ellie and made us feel confident that she was in the best hands possible. Justine at the front desk was incredibly compassionate, patient, and reassuring throughout the entire process. Their genuine love and concern for Ellie meant so much to our family during such a stressful time. Ellie had a long recovery, and knowing that Dr. Ramirez, and the veterinary team were there for her gave us so much comfort. They treated Ellie like she was their own, and we will never forget that. Thank you from the bottom of our hearts for taking care of our girl and helping her get through such a scary experience. We are forever grateful! Highly recommend ,Rancho Regional!

An update to my 2 previous reviews.The office now has a new Manager, who sounds awesome and "2"…read morepermanent vets! I saw Dr. Liu and he was so kind and gentle. Definitely a better vibe with the new staff, not that the old "staff" was bad, but it was hard not being able to see the same vet every visit. I love the consistency now.