The Hotel rooms are Amazing and very clean!! They have complimentary drinks and snacks for guests…read more21 and over from 5-630pm nightly.(2 drinks per register guest) We are here for a conference and the staff handled all the check in issues, volume ,etc like a boss Highly recommend them if your staying in this part of Orlando. Just make sure to check to see if there are any conferences here during your selected tme as it may cause delays or may be crowded. Definitely my favorite Hotel Chain!!

Returned for second year for a conference. The parking was a little confusing - the venue was…read moreapparently having issues with the parking payment system it giving tickets from the kiosk so the gate was left up which did have me worried about not being able to exit, but it all turned out okay and the gate was up when I left. The lobby is open early so restrooms were accessible after my drive. The meeting space was pretty standard with a large ballroom, small break out rooms and an open space for posters and vendors. Lunch service was efficient and filling. Restrooms were large and clean, its rare to be at a conference without lines at the restroom. Would recommend for hosting a meeting.

We stayed at Disney's Beach Club Resort, and overall, it was a nice experience. However, for the…read moreprice, it did not really feel like a luxury resort. The reception area was VERY busy and did not feel relaxing at all. Valet parking was $45, so we opted to self-park. The parking area was about a five-minute walk from the hotel. The room itself was okay. There were three of us, and the room had two double beds and a sofa bed, which was comfortable. The best part of the resort was the location. It was very convenient and within walking distance of EPCOT. Overall, we enjoyed our stay, but the price felt high for the experience.

I've always loved this resort! Its location right next to EPCOT is unbeatable, and the massive pool…read moreis always a highlight. The dining options are also excellent, with plenty of great choices. That said, I do think the resort is starting to feel a bit dated. Even with the refurbished rooms, the overall atmosphere could use a refresh. The lobby, in particular, feels outdated and would really benefit from a renovation. Overall, it's still a wonderful place to stay but a few updates would make it better.

We enjoyed our stay at the Drury! We are now a family with a…read more17 month old and the amenities this hotel had to offer were simply great for our family! For starters all the staff treated us very respectful and kind! This place has breakfast and the kick back snacks which are super delicious and neat to have when you're traveling with littles! Our baby enjoyed the splash pad and pool! We also enjoyed seeing the fireworks at night from our balcony! Thank you to all the staff! You all are doing an exceptional job!

It's okay. Decent hotel that offers free breakfast, 3 free drinks plus light fare during the 5:30…read morepm Kickback, free soda and popcorn, and free shuttles to the parks. Pool is large and there's a coffee shop and arcade on site. With all of those perks, the Drury remains average in terms of its frills, bells, and whistles. If looking for a good value for a family trip to the Happiest Place on Earth, this place is for you. It is a Good Neighbor Hotel so you are still able to be in the Disney bubble. However, if you are seeking a bit more of an elevated accommodation, there may be other hotels that better fit the bill. Parking is $28 nightly.

Title: Avoid at All Costs - Severe Maintenance Issues, Indifferent Service, and Terrible Dining…read moreRating: 1/5 Stars I am currently staying at the Walt Disney World Swan Hotel, and this has been one of the most disappointing hotel experiences I have ever had. For a property charging premium rates, the level of service, maintenance, and overall management is completely unacceptable. Room & Facility Failures Despite staying in a "refurbished" room, the maintenance standards are shockingly poor: * Inoperable Fixtures: The patio doors are virtually impossible to open, and turning the shower controls requires extreme physical effort. * Missing Essentials: Upon arrival, the wall-mounted shower dispensers were completely empty. * Broken Amenities: The ice machine on our floor was out of order, and the room telephone does not work at all. * Unresponsive Service: I made multiple attempts to contact front desk and guest services to get these basic issues resolved, but every single request went unheeded. Ambivalent Staff & Absent Leadership The staff here appears poorly trained, completely ambivalent, and utterly disinterested in hospitality. There is zero effort made to accommodate basic guest requests. Worse yet, hotel leadership shows absolutely no interest in guest recovery or resolving legitimate complaints. When management ignores failing infrastructure and frustrated guests, it speaks volumes about the culture of the property. Dining Disaster at The Fountain (Dolphin Hotel) The decline in quality extends directly to the dining options. We ate at The Fountain restaurant at the neighboring Dolphin Hotel, and it has taken a massive turn downhill: * Exorbitant Prices, Subpar Food: The prices are extremely high for what amounts to poorly prepared, cold food served in tiny portions. * Inedible Quality: I ordered the fried chicken sandwich, which was ridiculously "woody," tough, and completely inedible. Final Verdict Between the broken room features, indifferent personnel, completely absent service recovery, and terrible food value, staying here has been an exercise in constant frustration. Save your money and peace of mind--I highly recommend avoiding these properties at all costs.

Great hotel, great service. I gave them 3 stars because…read morewhen we got into the bus to visit the parks, the lady did not lowered the ramp and my aunt that has a disability fell on the stairs and it is something that could have been prevented. On the way back from the parks, the bus driver had an attitude and left 8 guests behind and all we needed was the disability ramp. As he drive away, he impacted the car that was parked and he never even noticed or stopped. The hotel was good, the service was good but the moment that you file a complaint about the bus they tell you that it is run by another vender and they have nothing to do with it. Basically they wash their hands so they don't have to be held responsible. Which is the company that they hired so they should he responsible.

Love this hotel! The location is perfect, so close to our favorite park Epcot. And I love that I…read morecan take advantage of the platinum benefits. We opted for the "kids" welcome Gift, the amount of snacks and drinks they give you is crazy! Staff super nice they have an amazing pool. I highly recommend

1/5 - "Front desk needs serious retraining" I booked this…read morestay through the official Marriott Bonvoy app and unfortunately had one of the worst check-in experiences I've had at a Marriott property. The front desk staff repeatedly referred to the Bonvoy app as a "third-party app" and told me that if I had booked directly through the hotel, none of this would have happened -- which doesn't make sense, since Bonvoy is Marriott's own official booking platform. I was asked to show my reservation number and confirmation emails multiple times, even though the reservation was open and clearly visible on my phone. Staff also brought up vague "security concerns" without ever explaining what they were. When I asked about the payment method already on file, I was told they "couldn't see it from their end." After dealing with all of this, I was placed in a room they called an "upgrade." In reality, it looked out over the parking lot and smelled strongly of cigarette smoke. I mentioned this at the desk and was told "yes, we'll note it" -- but nothing was ever done about it. On a positive note, housekeeping was fantastic. I asked for extra coffee and they brought it right away without any hassle, which just made the front desk's lack of attentiveness even more noticeable. I'm an Elite member with Bonvoy, and honestly that status meant nothing at check-in. The hotel clearly has good staff in some departments, but the front desk needs real training on their own booking app and on basic guest service. Hoping management reviews the check-in footage from that day.

Pros: 1) clean bathroom and sheets; 2) shampoo and conditioner smelled good; 3) Hot water was super…read morehot; 4) complimentary shuttle to Disney; Cons: 1) when entering to our room it smells moldy (room 714)

As a member of the Marriott Bonvoy rewards program and a frequent visitor of Disney World, my…read morerecent stay at the Swan Reserve was nothing short of magical. The Bonvoy magic commenced approximately one week prior to arrival when I received an email from what turned out to be an exceptional Front Desk Manager (Mr. M.P.) welcoming my wife and me to the property with a commitment to ensuring that our stay exceeded our expectations. In our case, it certainly did with daily follow-ups on our requirements or pleasantries. While the Reserve shares amenities with its namesake property, "Swan" (a five-minute walk from the Reserve), a coffee/light eatery shop called "Grounds" and a full-service restaurant called "Amare," are both located on the third floor and serve delectable cuisine by teams that are amiable and demonstrate genuine appreciation for our patronage (unfortunately, this trait appears to be diminishing in many establishments). For those who prefer to dine outdoors and partake in light fare and beverages, an outdoor lounge called "Tangerine" provides an ideal setting. The Swan Reserve is conveniently located just a ten-minute walk from the gateway entrance of Epcot, the heart of the World Showcase. It opened its doors on November 3, 2021, accommodates 349 families, and is positioned as a luxurious boutique hotel. With floor-to-ceiling windows in all room types, the views are truly exceptional. It has become our home away from home, and I eagerly anticipate our next visit.

Animal kingdom lodge…read more Stayed here in Feb of 2026. One place that was on check list while staying at Disneyworld. The price is steep as we needed a 2 bed room suite for the 9 of us. We were able to book a DVC (Disney vacation club) room. Total cost of the stay was just under $5000 for a week longs stay. We requested a room closer to elevators or near main lobby as we wanted to keep the grandparents as abled bodied throughout the vacation. The first night they couldn't accommodate us but said the next day they could change our rooms, but by that time we already decided that the walk from lobby wouldn't be to bad. I believe if we were able to get it the first night it would of been better as near the last view days of stay it became a drag to get in and out with an additional 5-9 min walk from lobby to room. Customer service was still excellent throughout the stay. Friendly hi and hellos and the cast members always saying welcome home. Day of arrival we arrived early had stayed in lobby with our luggage as there was no early check in available. I requested early check-in but it was not available. This maybe due to booking a DVC 2 bedroom. Room service to clean room is an up charge when being in a DVC room. However room service was quick when requesting additional linens, trash bags, toiletries, etc. The room we got did not have a direct view of Savana but had plenty of animals around. I would say it was Savana view adjacent. Waking up seeing animals was such a "core memory" unlock for all of us especially the kids. The 2 bed room suite which can be viewed on lots of YouTube videos had 2 full bathrooms, one full kitchen and a kitchenette, 1 full fridge and a mini fridge, 2 fold out couches. I believe some of these rooms are going through renovations/updates. Overall I would recommend staying here, but maybe doing a split stay. Staying at a more affordable resort for a few days than this place for the other days. IE stay here on days with extended hours parks such as Epcot or Magic Kingdom. If I could rate this it would be a 4.5/5, but I'll round up to 5.

這次來狄斯奈樂園，我弟弟帶我們來住了兩個飯店，我都很喜歡，這個動物王國主題，最大的特色就是早上起床，後面就應該有些野生動物，我以為會有長頸鹿頭伸進來讓我摸摸頭，我弟弟說真是想太多了，不過整個飯店很新，…read more剛反省，隨時都可以看到一些野生動物在那邊跑步啊，吃東西也是很棒的一個特色，非常推薦這家旅館

3 day staycation to unwind and work on my tan lines. I booked this last minute to relax and…read moreunwind. As a Marriott Bonvoy member I love using the app to book with all my preference preset. Upon arrival I upgraded my king suite and enjoyed a bottle of champagne and desserts. My daughter and I enjoyed the amenities and hospitality as we stay here a few times a year. Relaxation was the goal and we have already booked another weekend for next month !

We stayed here for two nights after a Disney cruise. The hotel looks nice and modern, but the…read moreexperience was pretty uneven and not what I expected from a JW Marriott. We booked through Chase's The Edit, which was supposed to include breakfast for two each day, property credit, and a room upgrade if available. After our first breakfast, we were charged the full amount with no credit applied. I had to explain the benefit at checkout, and the person helping me initially did not seem willing to remove the charge. She eventually went into the back to ask someone else before it was corrected. I also asked about the room upgrade at check-in and felt like the question was brushed aside. I understand upgrades are not guaranteed, but the person checking in next to me was offered an upgraded room for an additional charge. That made it seem like upgraded rooms were available, just not for the benefit that came with our reservation. The room looked good at first, but there were several things that felt poorly maintained. The bathroom had nice fixtures and great water pressure, but the drain control was broken and came apart, the toilet felt unstable, and part of the wall looked like it had been quickly patched. Breakfast service was not great either. The server brought drinks at the beginning, dropped off the check early, and then never came back to offer refills. We also asked for bed rails for our young child and were surprised that the hotel did not have any, especially for a hotel that gets so many Disney families. The morning shuttle to the park was late. The bus was already sitting outside, but the driver arrived late, so everyone had to wait. The bell and valet staff outside also felt overly aggressive. It made arriving and leaving feel more pressured than welcoming. There were some good parts. The Japanese restaurant upstairs was excellent, and the person working at the coffee shop downstairs was very friendly and helpful. Overall, the hotel was attractive, but there were too many service and maintenance issues for a property at this price and brand level. It was not a terrible stay, but it did not feel like a luxury experience either. I would probably stay somewhere else next time.

I really liked this hotel. Walking into the lobby was super spacious and they had wet towels to use…read morefor the heat upon walking in the door. Stayed on the 8th floor far away from the elevators so it was a little bit of a walk but it was quiet. The room had black out curtains and not a peep of light got through them. Called for extra blankets and towels and they were extremely quick in getting them delivered. Pool was great they had a giant lazy river and tons of chairs. Also the shuttles to the parks were super convenient and came almost every hour.

We stayed at Signia by Hilton Orlando Bonnet Creek expecting a high-end Hilton experience, but…read moreunfortunately had a very concerning cleanliness issue during our stay. Shortly after arrival, we noticed what appeared to be blood on the bed comforter. We initially assumed housekeeping would replace the bedding during routine room service, so we did not immediately escalate it. However, after multiple housekeeping visits over approximately two days, the same visibly stained bedding remained on the bed and was never replaced. What upset us most was not just the stain itself, but the fact that housekeeping serviced the room multiple times and still left the bedding in place. This created serious sanitation concerns and made us uncomfortable using the room. We brought the issue to the hotel's attention at checkout and were offered only waived resort fees. We then attempted to resolve the matter through both the property and Hilton Guest Assistance. Despite multiple follow-ups, the final offer from Hilton was only 10,000 Hilton Honors points on a stay that cost approximately 140,000 points. I am posting this because I believe future guests deserve to make informed decisions regarding cleanliness standards and how serious concerns are handled after they are reported. I have attached photos documenting the condition before and after housekeeping service. UPDATE: I want to add that after additional escalation through Hilton's social media support team, Hilton ultimately reviewed the situation more thoroughly and issued a substantial points adjustment that I felt more appropriately reflected the seriousness of the concern. While I still wish the issue had been handled differently initially, I genuinely appreciated finally feeling heard and taken seriously. I think it is only fair to acknowledge that Hilton did ultimately make a meaningful effort to resolve the situation.

We recently stayed at Disney's Caribbean Beach Resort and overall had a really enjoyable…read moreexperience--it ended up being a great choice for our trip. There's a lot to love about this resort. The jogging trail and overall scenery are genuinely beautiful and make it feel like a relaxing escape after long park days. The freestyle soda machines were a nice perk, and the food quality exceeded expectations--it felt thoughtfully prepared rather than typical cafeteria-style resort food. Our room was very clean, which always makes a big difference, and the variety of transportation options to the parks was convenient and flexible. For what we paid, the value felt fair, especially considering the amenities. The pool area was also a highlight, and throughout our stay, the employees were consistently professional and helpful. The on-site laundry room was another underrated bonus--it made it easy to head home without a pile of laundry waiting. That said, there were a few drawbacks. We did notice gnats occasionally making their way into the room, which was frustrating. Transportation to Magic Kingdom in particular was inconsistent--the bus took a long time and caused us to miss early entry one morning. One bus driver interaction also stood out, as we were repeatedly corrected about our stroller not being "fully folded" (even though it was), along with strict direction on where we could stand or sit. Additionally, depending on your room location, the walk to Centertown Market can be quite long and inconvenient. The resort is also a bit far from any off-property convenience stores if you need to grab last-minute items, and the lack of a fitness center may be a downside for some guests. Overall, despite a few inconveniences, this was a fun and enjoyable place to stay. The positives definitely outweighed the negatives, and I would recommend it--and would stay here again.

This was the first Disney property we ever stayed in as a couple with kids. We chose it because the…read moretheme seemed interesting for our oldest son and it was promoted as a mid tier resort. When a vacation room has a door that faces the outside of the property I defined that as a motel and so that perception was immediately disappointing. We also experienced a lot of bugs coming in and out of the room and since you weren't in an interior space, traditional to a hotel, it contributed to having to walk through them. The resort is big in the pool area was nice. Getting from our room to the common area with food and gift shops seemed quite a distance, especially for us with a younger family. Travel to and from the park was convenient, although like any resort, very busy during peak times. Having visited other Disney resorts and resorts outside of the park, we would no longer choose to stay at the Caribbean beach resort.