The best perfume ever! They used to have a concessions stand in Selfridges which wasn't very good…read more I was so happy when i found out they've got a boutique store in the Grand Central Birmingham. I love everything about Jo Malone products. I love their wide range of perfumes and love their layering concept to make the perfume your own. Their packaging is also so cute and presentable for gifts. Alot of their scents go so well together. They are always coming out with new scents so I love stopping by this store now to check it out. I will however always be loyal to the scent that started my relationship with Jo Malone - Pomegranate noir. This store's staff are always super helpful. I spoke to Jade who also offered me access to a gift giving event and a free hand massage. She introduced me to different scents to layer and provide samples. She's never pushy with selling products which is what i also like too. My next purchase for christmas will be the Velvet Rose and Oud Fragrance.

I found this event on Facebook and booked Jenna and I in for free hands and arms massage using…read moretheir new body lotion. We were given jo Malone pouches to keep our bracelets n watch inside and let us keep it!! We were offered champagne too which was lovely! The lady asked us which types of fragrance we liked and used products that matched our requirements. It was a lovely massage, and the lady chatted and answered our questions throughout. We didn't get any samples but was told we could book other treats like hand massage again. It's worth trying!!!

Lovely shop selling upmarket cosmetics, perfume and other gorgeous products. Decor is bright and…read moremodern, staff are generally helpful and very informative. Worth saving up for a splurge here!

I went in here for a makeover and came out looking fab, with loads of freebies and an offer to go…read moreback again to try a different look. I was most impressed. Smelt some of the perfumes there and they were divine and not on sale elsewhere as they were their own make.. Great

Debenhams is one of your typical lower-end department stores, which certainly isn't as high-end as…read moreSelfridges, Harrods and House of Fraser for example, but still slightly nicer and more higher-end than TKmaxx, as I'm aware other than Harrods they all have stores in Birmingham city center. Debenhams are still a large store with 178 stores in The UK, Ireland and Denmark and were founded back in 1778. This branch of Debenhams is located in the Bullring mall, with enterences from both street and mall level, it is a decent sized store too. The lifts here were pretty slow, and they didn't show much signal of it working, and although it was, I didn't know it was in use, so I nearly just walked away, which was disappointing It is quite a large store with a Brow Bar, Salon and Cafe and quite a few floors as well. I didn't have any close encounters with staff to comment on, they seemed okay, just average. The signposts for what is on which floor in the store could be better advertised, this store is okay but it is nothing more than that, the building its-self isn't as nice as other department stores mentioned, and in a way it has a less high-end feel, which makes it a little less special in a way, especially to tourists and potential shoppers.

Debenhams used to be one of my favourite stores as it houses everything but lately I haven't really…read moreour purchased many things as often as I used to. Last month I came in as I had a 5% off voucher on multiple purchases so I bought underwear on one floor, then on another day some clothes for a wedding. When I got home I inspected the receipt and worked out though it said 5% off, nothing was actually deducted! I took one dress back as I didn't wear it for a wedding and mentioned there was nothing deducted! She said it's not on all concessions ... Something the other two cashiers didn't say when scanning the clothes! I've given them four stars as I do go to the beauty department to buy skin and hair care. I do ask for samples and majority will give them .., more so with a purchase! I like to walk away with something extra!! Lol They have a beauty points card which is useful and worth collecting points. You get money off when you earn enough.