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    The Phillips Insurance Group

    5.0 (1 review)
    Open 9:00 am - 6:00 pm

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    8 years ago

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    Cantrill Clark

    Cantrill Clark

    (1 review)

    I was in a car accident today and even though this has been a crazy, emotional, hectic, traumatic…read more(not really) and just a big mess of a day I am thankful for my car insurance. I am on the same policy as my husband so I didn't really know what my coverage included. Thankfully I have collision with car rental in my policy. I called them after everything settled down and gave them the details of the accident. When my rep/agent for the claim called me back (Alvin) today we went through the details of the accident and all that good stuff. He was helpful, sensitive, and responsive to my needs. They are handling everything. They are towing my car from the shop, where I took my car, to their own place to assess the damage. Alvin explained all the different options to me. If it is not worth fixing and how that will be handled and a reasonable time frame (less than a week - 4 working days). If it is fixable they will tow it to a collision shop for repairs themselves. My car rental service is 10 days max if the car needs to be junked (and they will give me a check for the amount of what the car is worth before the accident). If the car needs to be repaired the car rental is for 30 days. This has been a huge weight off my shoulders. They are taking fast action and I don't have to do anything except give them the police report number. Thank you for making a bad experience must more tolerable. A+ *oh one side note - I did not know I had car rental coverage until Alvin called me later that day. When I originally called in to report the accident I wish the woman on the phone who took my info would've told me I had the rental coverage. But its an easy fix and not a big deal. They will just switch it over to the insurance company and I just have to put down a $150 deposit (but he said Enterprise will usually take a $50.00 deposit - i think its a fuel deposit? I can't remember what he said.

    AAA - Ardmore

    AAA - Ardmore

    (42 reviews)

    Friendly staff. Staff helping another customer but greeted…read moreme and asked how she could help. The store is clean esp the rug which tends to look dirty in most establishments. There are about 8 people working and 11 customers. It's quiet and them process is moving quickly. I'm here for a duplicate license so u can at least have a paper document. A nice staff member announced the order of service to be provided which is quite thoughtful. She also apologized who again is very considerate. I appreciate the team here and I'm thankful I came to this location for my license duplicate.

    Talked to a receptionist on the phone the day before to come in to get fingerprints done. I asked…read moreif she could squeeze me in for an appointment for tomorrow at 2:00pm because it was urgent. She said I can have an appointment for tomorrow at 2:00pm; I came in at 2:00pm, and apparently, I was a "walk-in" on their chart(s) and had to wait an hour and fifteen minutes to get checked. I thought I had an appointment already set up, evidentially not. Apparently, you're the last resort when you come in as a "walk-in". They have a whole list of ten to fifteen people scheduled first before you, then the "walk-ins" come in after once the appointments are done. I understand where they are coming from, but it would have been nice to have been told that on the phone from the get-go, otherwise I would have just sent up an appointment. Luckily, the two people ahead of me never showed up to their "appointment" so I was lucky. I could have only imagined how long I would have waited if they did not show up... It's a shame, because I really liked their receptionist, but I think she needs more training... only saving grace for me not making it a one-star review was the gentleman who did the Fingerprints... He was thoughtful, kind, understanding, and to the point. My boss yelled at me today, and I almost got fired for an employee's negligence. I was supposed to come back to work at a reasonable time, and I did not end up going back to my job until 4:15, that is 45 minutes until I am supposed to clock out on my job. I mind as well never even have showed back up to work and called it a day. My boss was not pleased. I am NEVER doing that again and risking my job for an employee's ineptitude. I will come here again, sure, but I will make sure I come the first hour when they open or set up an "Appointment" first.

    The Phillips Insurance Group - insurance - Updated September 2026

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