Awesome customer service. Got an email back right away. Will definitely be back here for more!

5 stars all the way. I called Colin and left a message about concerns around bagpipes I bought used from someone else. Colin called me back right away and spent a lot of time asking questions to understand my needs. I ended up setting a time with him to go up the next day. I show up to the shop and Colin spent time looking over my pipes and making recommendations to make playing them easier. He wasn't there to sell me anything at all but I did end up making a few purchases, which in my opinion I underspent on. It was very quickly clear to me how much Colin just enjoyed bagpipes and the bagpipe culture. Bottom line, if you want an expert who's passionate around pipe playing; Colin and Pipers Cove is the place to go. He made the pipes fun to play again! Thanks Colin! read more

I placed an online order on February 3rd. As of the date of this writing, Feb 21, despite me sending two emails of inquiry, I have yet to receive my order, a refund, or a response. read more

I had a last minute uniform issue and they jumped through hoops trying to accommodate me.

Using my wife's profile to write this review. A number of the groomsmen at our wedding used Piper's Cove to rent kilts. All of the clothing and accessories they received were high quality and well-fitted. A couple of the orders were also placed at the last minute, including one that had to be shipped overnight to arrive in time for the event. Luckily, Piper's Cove was extremely flexible and made sure everything went smoothly. We would definitely use them again and highly recommend them for renting kilts! read more

These shysters talked my husband into buying a huge, heavy, ferruled set of bagpipes which were completely wrong for him. Apparently, the owner knows how to spot an overly-eager shopper who is willing to spend a decent amount of money on his first set of bagpipes, and takes advantage of that. He showed my husband only ONE set of bagpipes, regardless that he toots his horn (no pun intended) about carrying a "large selection". He saw how eager hubby was to buy and that he knew practically nothing on how to choose a set, so he decided to unload a flashy, ridiculously expensive set on him that he knew no knowledgeable bagpipe player would even consider buying. Then, he insisted my husband needed a "large bag", yet once he brought out the set he intended to sell us, he discovered that it was fitted with a small bag. So he immediately switched gears and launched into a shpiel about why hubby needs a "small" bag. Huh? When I busted him on this, he pretended he didn't hear me! He was determined to unload that particular bagpipe on my naive husband, not even offering to show him any others. And not surprisingly, he wasn't interested in haggling over its whopping $3,400 price tag, either. And when I asked this wiseguy why such an expensive set of bagpipes comes with no paperwork whatsoever - indicating that it was possibly pre-owned - he once again totally ignored the Suspicious Little Woman and yammered on! The Hub, in his euphoria, glared at me, so, not wishing to burst his bubble, I remained quiet as I watched the big, greedy spider trap the little, novice, bagpipe-playing bug into giddily handing over his credit card. With all of the additional items he insisted we needed too, we wobbled out of there spending over 4 Grand. Weeks later - and after spending another fortune on repairs and replacement parts - it was indeed a sour note to learn from an independent bagpipe expert that we WERE, in fact, sold a used, broken set of bagpipes by that hoaxter at Pipers Cove. Buyer beware. After this costly fiasco, The Hub no longer glares at me when I stick my nose in these days. read more

I won't ever have a hard time finding a Christmas present for my uncle ever again. This year I got him a Scotland ornament, sweatshirt, and some shortbread from Piper's Cove. They have a ton of Scottish and Irish goodies. They even have euro candies - I got a Kit Kat. I know they have different ingredients than what we get over here. There is a restaurant attached that I'd like to try too! read more

I've rented a kilt outfit from them several times over the past 10+ years. They have been unfailingly polite, accessible, responsive and helpful. They've never left me in the lurch, my kilt has always arrived at the right address before the event, well-packaged, complete, clean and ready to go. Send in accurate measurements and you'll get a well-fitting kilt. The price is fair and reasonable, too. read more

Very accommodating of my shipping needs. Nice variety of items and very accessible by phone. Great customer service. Would shop here again.