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    The Pottery Playce

    4.4 (7 reviews)
    InexpensiveArts & Crafts
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    Michaels - Eating

    Michaels

    3.0(8 reviews)
    2.5 mi
    $

    This is specifically for the framing services. I want to be transparent that it seemed like a lot…read moreof miscommunication and not necessarily anyone's fault, but a lot of issues could've been resolved with more communication. For Xmas I wanted to get my partner's board certificate professionally framed. Previously we had it in a cheap diploma frame that the glass unfortunately broke, so I wanted to go big! My first impression of the framing department was wonderful. A seemingly very helpful woman took my order. I was very honest that I'd never done this before, which I would hope implied that she would find the best route to go for my order. (employee was SO nice, again, miscommunications all around) For $181 I would surely hope to get a whole new layout, mat included. I have never done this before so I trult didn't understand what I was paying for. I wish employee had explained better. Unfortunately after the two week turnaround I was wildly disappointed. Backing was lumpy, the tassels were haphazardly arranged with a missing piece front and centered(missing piece was our fault, but I was hoping they would have turned the tassel so it wasn't visible), the sash I included had pins visible, and most disappointing thing was that they kept the original mat which was scuffed and ripped in several places. It wasn't ever vocalized that the price didn't include a new mat, nor did anyone catch this and call me to recommend a new one for a better look. I would've sincerely appreciate a phone call and a recommendation, even if it cost more. The surprise and two week wait later was really disappointing. Even if it was explicit in price I had said Ive never done this before. You'd just really think that if I was willing to spend the money that I would want it to look very nice and new :( When I brought it back, employees were again- very nice. But I had to pay an extra $20? 30? To get a new mat. The original had a smaller one within the large so if I wanted it to look like that I had to pay double for two mats. ($60!) I was really shocked to be told I had to pay for a mat after the original miscommunication but maybe it was really my fault. Idk. Just very disappointed about it. The second one is MUCH better. Worth over $200 and the headache? Ehhhh. This was a 4 week process and over $200 later. Would not recommend Michael's framing to anyone to be really honest. I learned! Employee customer service was 8/10. Information could've been a lot better.

    Appreciate the opportunity for curbside pickup, esp with a large chain's infrastructure to easily…read moreorder what you need online. Same day delivery runs $10. The problem here: this location is often understaffed, so as to have unnecessarily long waits for both in-store checkout and curbside. Still, they have Balloon Time tanks for that last minute "oh sh*t!" moment when you realize you didn't fill your daughter's mylar puppy balloons, and it's the only thing that could destroy her quaranbirthday party. So I went, paid and bounced. Bonus: this location is also a UPS Access Point for pre-labeled drop offs that won't fit in a drop box. One of only two in the area!

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    The Pottery Playce - artsandcrafts - Updated May 2026

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