Do not use them! They lose packages, even though Stacey Fry signs for them and you have proof. They…read moreclaim you have picked it up. They have a terrible tracking system which doesn't exist. Just walk in their store. Stacey claims Susan remembers everything because she has a photographic memory. Do not ship wine there, do not ship from there and do not get a PO Box. Stacey is horrible and a very mean person who only blames the customer,

Absolutely do not use them or trust Stacey Fry with anything. Number 1: we were using them for…read moreyears and noticed how disorganized they are. Finally an issue happened and she sent a case of our wine with someone else or lost it or drank it. She blamed us and said we picked it up. We did not. No signature for receiving in. After a massive fight, Stacey decided to not notify of us of any of our recurring shipments coming in. She then would sit on the wine for a month and then return to sender. We figured this out through UPS and FedEx. It took a month for her to return to sender and then weeks on the truck. Now we have to deal with our favorite vineyards for possibly destroyed wine simply because she doesn't like us. I think anyone would be frustrated by the loss of wine and being told that we were lying about it. And then be nasty and return wine just because you don't like someone.

My husband dropped an iPhone at the store to be shipped back. It was packaged well in the box…read moreprovided by Apple. I had recommended he go there as I have used their services multiple times. He came back and said the place was very disorganized and that they had told him to just leave it. They did not check the package in so that we had a record of initiating the send. Now, I have received an email saying the iPhone has not been received. I have no tracking from the store. I would definitely not use this store if you want your packages to make it to their destination! Do not just drop off without watching them actually scan it in!

They do not do the QR code thing so don't waste your time going in with one of those. Print out the…read morelabel and save yourself the hassle. Also the business hours are terrible. I wish there was another option.

Dominick was great to work with. I bought a 175 lb. envelope stuffer from an online auction company…read moreand Dominick arranged pick up the next day. He then did a beautiful job palletizing the machine and his quote for the work was so cheap, I told him to tack on another 50 bucks.

The team helped me ship something internationally. They worked to find the most economical option,…read moreand I was very pleased with the service.

Mail forwarding services should be kind of like the electricity or maybe cable (umm, with the…read moreexception of Comcast here in PC who suck so bad there are no words), so the best you can hope for is no problems, right? Well, these folks deliver. They are amazingly friendly and reroute my mail on literally a moments notice. I know the service should be transparent. It is. But behind the scenes, I know they work like crazy to make sure my stuff gets to me no matter where I am. Good job. Thanks

I am extremely disappointed with the level of service I received at this UPS Store. I initially…read morevisited because my tracking information showed that my package had been delivered there. The first associate I spoke with--a young woman wearing glasses--told me that her system was different from the one used on UPS.com. I found that surprising since they are, in fact, a UPS Store. I showed her my tracking number (1Z93Y1W50295152516) on my phone, which clearly indicated that the store Mckenize the manager had signed for the package. Despite this, she insisted that the package was not there and said I would need to call the UPS claims number. This was confusing since the tracking details showed the package was received at that exact location.After speaking with the UPS driver, I was told that the package was physically handed to the manager on site. I returned to the store and spoke with another employee--a larger man with a beard--who also claimed they couldn't find the package. I confirmed multiple times that they had checked all tracking numbers, and after nearly an hour of back-and-forth, the package was finally located.The entire experience was frustrating and unprofessional. It seemed that neither employee took the time to properly check the tracking information or understood how to locate a package in their system. This issue appears to stem from a lack of proper training and oversight by the store manager Mckinzey as she avoided the whole situation.I strongly recommend that this location retrain its staff on how to accurately search for packages, use tracking numbers correctly, and provide respectful, attentive customer service. Customers should not have to spend an hour proving that their package is, in fact, sitting in the store. Also on top of that they charged me $5.00 for there awsome service.

I can't say enough about the folks at the UPS store!! Mark and his crew are running an exceptional…read morebusiness which is one of the most customer-focused places I have had the pleasure of working with. His team is timely, efficient, friendly upon every interaction, and truly goes above and beyond to serve the public. I will continue to do business here and highly recommend it to anyone seeking a full-circle solution to your small business, as well as personal commerce needs. I'd give 10 stars if I could!!

Never had any issues when shipping with FedEx at this location. Thank you for the great service!read more

Always issues with any packages that is delivered via Fedex. Must of let the local elk and deer…read moretake over delivering packages because no human could be as dumb as their drivers

Have a pre-paid return from a merchant for this designated location. Packaged, labelled,…read morepre-paid... they refused to accept it bc they have too many packages?!? How is it that an official FedEx store can refuse to accept a pre-paid FedEx package bc they have too many? Isn't this there sole purpose for existence? And of course, we have nothing better to do than try to come back another day/time and hope that they have capacity, or we can drive an hour to Salt Lake and see if any of those locations can accept our package. Would be shocked if this is in line with FedEx corporate policy.

nthia is the best!!! I am flying to Las Vegas to attend a job fair, and I needed to print and…read moreupload my resume on my iPhone. Cynthia helped me with both, even though the latter is out of the scope of her job description. Through our transaction, Cynthia was kind, friendly, knowledgeable and solution-oriented. She deserves all the good things!

STAY AWAY PARTICULARLY FOR NOTARY!!! Notary Rebecca completely screwed up her name on a quit claim…read moredeed thereby it was rejected by the state and they did not even bother covering shipping to re-ship the same document again to my attorney again. so not only am I out my time in additional attorney fees, they would not even bother covering the shipping . Absolutely horrible customer service and I will be contacting their corporate offices considering I am a landlord for three different UPS stores.

I have had a PO box with this store for over 5 years, I found out that my box was cancelled because…read morethe USPS wanted a verification filled out. They claim they sent e-mails, telephoned me and mailed notice but I received none of them and because I was not in the PC area for months all my business mail was returned to sender. When I explained this the manager said they sent notice, when I asked when he could not give me a date. I only found out because my renewed credit card was returned to my bank. I had the box address on my stationary and cards and when I asked if the same box was still available for rent I was told no. So now I have to reprint stationary and cards. Stay away from this place they are incompetent! Go to the UPS in town!