Thoroughly enjoyed our stay here. They must've fixed their customer service because all of the staff here is awesome. Especially shoutout those at the front desk! We made several requests and they were more than accommodating (late checkout, switched rooms, food recs). And it's super close to the beach and bicycle rentals, only 2-3 minute walk away, at most. read more

Our visit to The Redbury Hotel was a planned trip for my engagement photoshoot. Excited for us to get away and get some vitamin D. I booked us their corner suite - this room had a king bed, an open floor plan. No real views of anything special at this location. Our original room was on the 3rd floor right below the restaurant. We stayed one night in this room and requested to be relocated as they blared music at 7am that could be heard and felt in our room. They moved us happily to the 4th floor. Which was a bit better. The Room decor was basic and sad. From previous reviews I was excited for the record player and records. But that was a huge disappointment. Their records were all scratched couldn't even play half of them. They looked disgusting I didn't even wanna touch them without gloves on. On the plus side they did have lots of space for storage. Service- honestly the 2 stars a gave this place goes to the service! They were friendly and tried their best to accommodate us. They were quick to address noise complaints and requests. Food- we had breakfast one morning at the restaurant below, it was yummy just extremely over priced. They did give us complimentary mimosas for the wait. Cleanliness- 0 stars! I felt really gross! The carpets were terrible there was one location in our room were it was rough like something had spilled and dried all crusty on. Sitting on the couch without cringing was impossible. The knobs on the closest were all bent out if place due to slamming. A very unfunctional closet design. Rooftop- when booking here i was very impressed with the photos online of their rooftop. Boy were we fooled. The saddest rooftop ever done seen. Cushions and covers looked they been through some rough days. 100% pure ratchet!! Normally I love to take photos of the places I stay at, but this was too embarrassing to share. I'm pretty certain they do not follow or implement any kind of COVID sanitation process. How do I know this? I borrowed one of their umbrellas one day and returned it the next day and they placed it right back in with the bunch of others. No wiping down the handle or anything. Smh Do I recommend The Redbury absolutely not. Unless your are extremely desperate for a place to lay your head. read more

The Redbury South Beach exceeded my expectations! Brian, Redbury staff member(front desk), extended top notch customer service throughout our stay. We wanted to upgrade our room and he upgraded us to a suite and he made the process completely seamless! He greeted us with a smile during each encounter and represented the Redbury in a positive light! We will definitely visit the Redbury again on our next stay in South Beach. Brian even told us about the ongoing remodeling plans for the Redbury! We can't wait to return!!:-) read more

The Redbury South Beach - The Redbury - Hotels Near Me - Miami Beach, Florida

My group of girlfriends and I just got back from a long weekend in Miami to celebrate a birthday. We stayed at the Redbury and loved it. Everyone from the managers to the concierges to our servers were very friendly, accommodating and welcoming. Our rooms were beautiful with modern bathrooms and decor with a little bit of kitsch. We had the coolest turntables in all of our rooms! We hit the rooftop pool our first day and Sherman, our sweet server, made sure that we had plenty of drinks and food. The Redbury pool was contemporary and peaceful. I also liked that that the Redbury had a partnership with The Raleigh and the SLS. We used the Raleigh pool and ate brunch there a few times. The Raleigh pool was larger and more like a Vegas pool. We bought some jewelry from a local designer in the lobby for the birthday girl and it was a big hit! I really can't say enough about how nice the staff was as one of the concierges helped us pick out the necklace and earrings. This hotel is close to the beach and local drugstores and shops. I would most definitely stay here in the future. read more

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Super cute boutique hotel. All of the hotels I used to stay at are horrible now and need renovations so I decided to try something new. Booked on a travel site and got a great deal - good for a girls' weekend. Spacious rooms, large marble bathroom, very clean and super cute. Has a record player (with a variety of music), a small tray of libations available (tequila, wine, sake), & a mini bar. Bonus that I saw someone cleaning the chair rail in the hallway near the elevators - great attention to details. Small lobby connected to the restaurant, Chloe. Be aware - breakfast is just muffins/croissants with coffee/juice/tea. Service is impeccable even for continental breakfast. I used to own a condo at the Setai, but this was a nice change. Not on the beach, but a small, quiet rooftop pool. No scene/no music but quiet if that's what you're looking for. You can use the gym at the SLS and pool/beach access at Raleigh. Good alternative for a quick weekend. read more

The Redbury South Beach - Libations available in the room! - Hotels Near Me - Miami Beach, Florida

Me and my friends stayed here last Thursday and we had a good experience! This is one of the nicest looking hotels on the South Beach area. The room: Large with a big King sized bed, medium sized living room; enough to fit another king size bed, lovely bathroom with two sinks and a gigantic walk-in shower with a overhead shower head. This room is ideal for anyone visiting Miami. The outdoor rooftop pool area is amazing with a view of the inner neighborhood and beach. I decided to even sleep a bit outside in the cabana seats to catch some sun and inhale that Miami air. The customer service was tremendous too! Elina Paunina/Pavnina (last name), did an amazing job handling my questions and whatever I needed. She is helpful and will provide thorough answers. Her smile is a one of a kind! I def recommend her to new guests! This is one of the reasons why my review is a 5-star! Thanks Elina!! read more

The Redbury South Beach - Rooftop view - Hotels Near Me - Miami Beach, Florida

Unfortunately I cannot return to the Redbury. I was super excited to stay here because it's rated pretty highly on most sites. It seemed like one of the more classy and luxurious boutique hotels in Miami Beach. The carpet was also sticky and seemed soiled in spots. The bathroom had hair on the floor and it just didn't seem like a deep cleaning had been done. My main complaint was that we had bugs in our bed. More than one and two were actually crawling. Not sure what kind of bugs but I don't care! I was willing to let the first small issues go but once I saw the bugs we immediately called the front desk. They said they'd send someone to clean the room and get the bugs for us. Huh?? Nah, I can't sleep peacefully in this room now! We asked for another room and were told they couldn't accommodate. They are sister properties with The Raleigh and the sls up the street. The housekeeping kept assuring me it would be ok once they vacuumed up the bugs. Eventually after some hours they found another room for us and we accepted it. Not an upgrade or anything but I didn't care at that point. I don't think I'll stay here again because of this and there are so many other places I could stay with sticky carpet that don't have weird bugs under the sheets. read more

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There must be 100's of hotels in Miami Beach is choosing one is downright scary. We were thrilled with The Redbury! The check in was super smooth and the gentleman was friendly and helpful. The room was clean and decorated so cute. Perfect for that Miami Beach retro vibe, but not old and dingy. The beds so comfy (we had 2 double bed, although 2 queens would be nicer). The sheets were smooth and beckoned us to stay in bed. The bathroom was surprisingly large with a huge shower (marble tile) and two shower heads. There were double sinks so made it easy to share the bathroom with my husband and daughter. When we got to and headed out to breakfast, the same gentleman was at the front desk. He promised us that he went home and slept for a few hours. He recommended an Italian bakery 2 blocks away and it was a true winner. You will love the staff's friendliness and the super clean hotel! read more

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I sent them 3 emails and they never responded. They seem to be avoiding the fact that their rooftop pool is under construction. Poor customer service which seems on par with everyone else's reviews. read more

They aren't doing guest keeping, their restaurant is under construction, they don't have vents for the bathrooms, their pool area is small and doesn't have a hot tub. read more

Tried reaching out to the hotel prior to this review; gave them a week to respond and unfortunately never happened. Unfairly was towed from a parking spot towards the front of their building. No signage, no podium, nothing painted on the curb. I saw an orange post lying on the ground but didn't think I needed to read what it had to say before I carried my business to a local brunch facility. I paid the parking fee for 3 hours and went on with my day. I returned to find my vehicle towed because at some point they decided they wanted to place the signage and call a tow company to take my vehicle. Drove by two more times later that evening and the following day to see a small yellow car parked in the exact spot. Nice to see there are folks that are "allowed" and others that are parked in arbitrary "tow zones". Extremely shady towing practice that could have been completely avoided with proper signage and painted curbs. Unfortunately I have to leave a review due to lack of contact from the hotel. Hopefully in the future they can look into practicing proper business ethics before deciding to tow a vehicle parked in a zone that had no signage until it was decided to be implemented. read more

Absolutely loved my stay here! We found a really amazing deal online for the Redbury for our stay in Miami, and boy am I glad we did! On the outside, the building looks a bit plain and drab, but the atmosphere immediately becomes hip and trendy once inside. The staff here were SO accommodating and attentive of our needs before we even set a foot inside the building. The hotel is located literally a block from the beach, and they offer complimentary beach chairs and towels from their sister hotel across the street, the Raleigh. Lincoln Street is a little over a 5 minute walk from the hotel as well if you want to grab a meal or do some shopping. They offer valet parking for $42 a night with unlimited access to your car, not that you ever really need your car considering the prime location and their complimentary BMW drop-off within a 3 mile radius along South Beach. You can't go over the bridge though, and the car service runs by a first-come, first-served basis. However, if you ever do need your car, you simply text them with the number they give you 15 minutes prior, and they'll bring your car over! The room itself was quite spacious with the most comfortable bed. The decor is trendy and modern. The room had a huge plasma tv, a fully stocked mini bar, a beautiful bathroom with rain shower, and a record player?! How old school! They also provide huge, soft bathrobes during your stay. I was quite sad when we had to leave, but if I visit Miami again, I'll know where to stay! read more

The Redbury South Beach - Record player - Hotels Near Me - Miami Beach, Florida

2nd time as good as the 1st Visit !! Just got back from a short stay, but returned for a 2nd visit to The Redbury and am pleased to report it was as good as my first visit just 6 weeks earlier. First off, I caught a redeye flight which meant I arrived at the hotel around 7AM....with room availability, the hotel let me check in early !! (I was grateful, having arrived in a suit, for not having to sleep in a chair until the early afternoon)....since I was a return visitor, there was a lovely welcome note from the entire front desk staff along with a very cool gif twrapped piece of white and dark chocolate in the shape of a LP record waiting for me in my room--very nice personal touch. Once again, the entire front staff--predominantly female and a group I refer to as "Roy's Angels" made me feel as though as I was Lebron James. I only wish I had more time to spend at this magical place, but alas I will probably be returning in another short 3-6 weeks and cannot wait to book another stay at The Redbury...guys--a warning: hands off the ladies that work there--I saw them first. .....best service I have received from a hotel in the US that rivals impeccable European service I have received at the Alma Barcelona and Buddha Bar Hotel Prague. read more

Hotel was very nice and clean. I was impressed by the service most of the time and most staff were eager to please. Room was cleaned beautifully every day. It was designed so uniquely and had such a great bluetooth speaker and record player! Unfortunately the reason the fifth star could not be added was due to a few rude interactions by the front desk, and an issue with a rollaway bed. We had called and confirmed a rollaway but did not receive one and one of our family members had to sleep on the ground the whole trip. read more

This place comes highly recommended! The staff went above and beyond creating my partner and I a complete itinerary upon arrival! The rooms are so sleek. Very modern and simplistic and just a block from private beach access!! Stay here! read more

The Redbury South Beach - Hotels Near Me - Miami Beach, Florida

I LOVE this hotel! Felt so at home staying here. My wife and baby daughter, especially enjoyed the rain shower in the bathroom. Our room had Elton John, Coltrane, Norah Jones and Ben Harper records. Would've loved it if we had The Beatles or Bob Marley but I can't really complain. You can use The Raleigh's swimming pool if they're not fully booked or if there's no event going on. At the beach, you can also use their beach chairs and towels. Use of umbrella is an additional $19 for the day. You can also borrow beach toys for your kids so you dont have to bu or bring any with you. The beach attendant was a really nice guy and always had a smile on his face. The Redbury's rooftop swimming pool only goes till 4 ft or so and is quite smaller than what I expected. It had such beautiful interior decor and you almost don't want to touch it especially the library's. All in all it was a good experience to stay here and will definitely be back whenever we're in South Beach. read more

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It is my 4th time staying at the Redbury and they impress me every time! It's always so clean and the hotel staff is so friendly. I like the fact that it's a boutique hotel and the Art Deco decor is honestly super cool! The room even has a Record player, it's the first time I've seen one of those! Oh yea the bath rooms have Marble! The best part is probably that the beach is a couple feet away from the hotel. I'll definitely be staying here again! read more

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A bit disappointing. Our room had a odd urine/vinegar smell. The windows do not open and there is no bathroom fan/vent so the room is quite stale. The room itself is alright, nothing special but the bed is comfortable. No amenities (gym, restaurant, cleaning service). We had to call everyday to request more toiletries and towels. We were told that our garbage would be cleared daily but that did not happen. Lastly, check in is not until 4pm and they hit you with a $50 early check in fee. Beach chairs and towels are available with SLS hotel. The umbrella is an additional $20 per day. Not sure I would return, but location wise it is good. read more

I had an absolutely wonderful time at the hotel. The room was spacious, very tastefully furnished and comfortable. They had everything you can expect for a comfortable stay and more! From safety lockers to hair dryers, they have it all. What I really loved was the little turntable, such a vintage touch. The staff is super friendly and accommodating. They also have a cute restaurant with some amazing food selection. It's 2 mins from the beach and the main shopping area. Couldn't have asked for a better stay. I definitely highly recommend this place to anyone visiting Miami. read more

The Redbury South Beach - Turntable! - Hotels Near Me - Miami Beach, Florida

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DO NOT STAY HERE!!!! I am shocked they have a 4 star rating. Even tho the hotel rooms are pretty there was blood on the curtains in the bedroom then they highly recommend you to valet your car and the fucking idiot scratched my sisters 40,000 dollar car and then tried to tell us they didnt!!! They took pictures of three sides of the car but didn't take a picture of the back where the scratch is. Valet is sketchy. DO NOT STAY HERE THEY HIRED NEW PEOPLE WHO SUCK. read more

The Redbury South Beach - Blood on the curtains - Hotels Near Me - Miami Beach, Florida

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Sigh. Where to start. Well great thing is we ordered a queen bed and they upgraded us to a King bed so that was great! The rooftop view is gorgeous. The hotel staff is either really good or decent. It is incredibly obvious they are under staffed. Now for the bad parts, they have a "partnership" with a parking garage two Blocks away for $25 until 1pm the next day. That's right, not even 24 hours. Also, no breakfast. After complaining to the hotel staff, they gave us 2 vouchers for a continental breakfast with a hotel that has breakfast about 3-4 blocks away. Another "partnership" they had. If you are looking for a gym, this is not the hotel for you they have no gym. But they do have another "partnership" with SLS Hotel, but they're "gym" is very pathetic. Pretty sure a college dorm room is bigger than their gym. Oh and if you have kids, you may want to check elsewhere. Our floor stunk with the smell of weed. Complained twice to hotel staff. Nothing was really done to our knowledge. Weed is legal in Florida, that's fine. But allowing teenagers to smoke weed in the stairwell was probably not the best choice. Upsides! They have a ton of partnerships with everyone to accommodate everything they don't have. Their partnership with SLS Hotel isn't bad. SLS hotel let's you use their beach chairs out on the beach for free (as long as you're with Redbury.) In conclusion, if all these problems were made clear beforehand and not falsely promoted it wouldn't have been an issue. read more

Nice small hotel, I love the on site restaurant and the roof top pool. The staff is very friendly and the rooms and a nice size. I look forward to coming back. read more

I was so happy at the redbury, their prices are great, their rooms are fun and the bathroom OMG so pretty covered in marble two sinks so spacious. Lovely products, loved the fridge with beer and their snacks etc. The dining there was awesome, LOVED the lamb chops. All of the staff that I encountered were really nice. The location is great you're very close to all the action and not to far from the beach. If I ever come back to Miami this place will be a revisit I really enjoyed my stay. Oh and the bed super comfy!! read more

The location of this hotel couldn't be better. It's removed from the jam packed Ocean Dr piece of South Beach, but you have a ton of great restaurants and bars within a few blocks (SLS, Delano, Shore Club). Lincoln road is a 15 minute walk and the beach is a block away. The Redbury has an arrangement with the SLS/Delano for guests to use their gym and beach chair facilities for free. Sounds great if executed well. Unfortunately we and 6 other guests were turned away from the SLS beach facility and had to wait 30 minutes until another facility accepted us. Very annoying and somewhat embarrassing. The SLS also refused to let us use their gym. I can't be sure where the problem lies but it seems the communication break down started with the Redbury management. The front desk was clueless and of very little help. They were the ones who told us to go to the SLS for everything. Cloe, the hotel restaurant, has friendly staff and decent, well priced food. The rooftop pool is great but has no frills. read more

Absolutely terrible and not habitable rooms. My room was facing next building wall in 6 feet and there were about 10 industrial hvac units between buildings. The noise level was similar to being on a plane and this noise is 24/7. I barely slept entire night because hotel staff lied to me that they can't move me to another room because there were no rooms available despite I saw there are rooms on their and other websites. I got charged $700 to sleep next to line of industrial hvac units. Do not stay there. read more

I spent last weekend at The Redbury for a friend's bachelorette party. I would highly recommend this hotel. It is clean and modern, the staff is friendly and professional, and the location and amenities convenient. We had four rooms and were situated on one floor. The staff put welcome bags in each room that had a handwritten welcome note, mini bottles of vodka and some other stuff that I can't remember (the vodka obviously sticks out in my memory for many reasons). Overall, a very nice touch. Two of the rooms were essentially adjoining corner rooms where there was a main entrance then a small foyer area that led to the separate entrance of each room. It made all our hustling between rooms more convenient and presumably less disruptive. The staff was very friendly. I especially liked the waitstaff in the hotel restaurant. They truly went above and beyond, offering unsolicited advice and answers to unasked questions (offering to call cabs, lending umbrellas, providing local recommendations), and they were also very friendly and funny. The rooftop pool was solid. Access to the beachfront at the Raleigh hotel was a great plus, along with the two free chairs and towels per room. And we also had access to the SLS pool/party, which was awesome and a bit wild (perfect for the weekend). There is a liquor store nearby, as well as Lincoln Road and many night time spots. Overall, I'd definitely put The Redbury high on my list of places to stay in South Beach. read more

This place rocks! As in Capital Records. Amazing rooms, staff, feel and rooftop pool. Friendly South Beach staff - really? Yup. Big rooms and walk to everything. Huge bathroom. Love. read more

The Redbury South Beach - Hotels Near Me - Miami Beach, Florida

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I called to ask if they had any better prices then 250 a night they do not offer anything I could afford I am disabled and the front desk was very rude to me on the phone. I will never be able to afford or even want spend anytime in Miami Beach South Beach because unless I want stay in a flea bag hotel there is nothing affordable I look for 5 straight non stop could find anything I practically begged but these Hotels never give an inch. I liked the idea of the red bury hotel because they have a pool on the roof. i am legally disabled and will never be able to find mAnything under 125 per night. If you go to the online hotel sites they take on a ridiculous amount. So long Miami Beach they only want the rich like the Redbury Hotel. I wanted to come on January 26 2022 until January 31 26 2022. It was very draining and just had to forget about going to South-Beach. Unless u are rolling in money Miami Beach is just a dream.. read more

The Redbury is a solid boutique hotel in South Beach. I didnt get to check out the rooftop pool or the restaurant but the room was clean, modern and very functional. The staff was very helpful whenever I had a question read more

The booking of this hotel was kind of a nightmare becasue they over charged my bank account. However, after about a week and half that was resolved. The hotel room itself was very nice. Because of the room I would stay there again. However, if you are with a big group of people -- prepare for a lot of noise complaints. We got a few noise complaints for just laughing -- keep in mind that it was around 10pm in South beach. As a hotel in South beach, the last thing you should be doing around 10pm is asking people to quiet down (unless they are extremely loud). Other than that the hotel was nice and I would probably recommend it to other people. read more

Sorry SBE. I love most of your spots, but this really is just an old hotel made to LOOK nice. My room's thermostat didn't work, the shower head leaks all over the ceiling so I could only use the hand held shower head. The double vanity is nice if traveling with someone. My TV didn't work the first two days, but today it has a program called VU that works nice. As a personal preference, I don't like hotels that require you to use a key to use the elevator. If you have friends over to pre-party, you have to go down and get everyone. Also, no ice on the floors (I think that's an SBE thing), so you have to call and wait for it. And of course you feel like a tool if you don't tip, so basically ice cost two bucks. Lastly the room service is VERY limited. It looks like a great restaurant with nice reviews but not many dishes that I liked. Only three pasta dishes at an Italian Restaurant? Also only three real entrees and everything is trying too hard. I just wanted a burger, but it was veal and beef and didn't taste good at all. Fortunately it's South Beach and easy to find good food. I hate to give totally bad reviews, so I'll say the bed is VERY comfortable. And they have a great blue tooth speaker. read more

If I could give zero stars I would. Housekeeper stole my Lululemon leggings, Victoria secret bra, and Free People shirt. When we informed management they could not care less. Dishonest staff and poorly managed hotel. When we came back to the room one time the housekeeper was in there with the door shut which is not protocol. They should always keep the door open while cleaning. Everything about this stay was extremely sketchy and my expensive clothes being stolen just confirmed it. read more

We decided to stay at the Redbury for 1 night. As we were checking in, we were told there was a $20.00 resort fee. Was told this was for the pool and beach. Then we were charged $150.00 for incidentals. I asked what this was for and was told it was in case we broke someting or decided to have a beer or someting and put it on the room, i asked if they could wait until we actually broke something or decided to put something on the room before they charged us, they could not. charge was there, but was told all the hotels do it and its not even really like a charge, even though my card was charged. very confusing. hotel was ok, clean, decent room and decent pool but not on par with other hotels in the area. sencond, third, fourth and fifth nights stayed at Loews. unbelievable. no fake charges, amazing pool, beautiful room, etc. spend a few extra dollars, in this case its definitely worth it. read more

Not a fan, check in was bad, breakfast not existing, (take that back for honesty, there were stale mini muffins)

This is our first time at this hotel and the first impression is that it is modern and well designed. Since I mentioned it is my birthday, we got a room upgrade with a view of Collins Ave :) The staff is extremely attentive - they sent me an assortment of fruits and a sweet birthday note. The towels should be nicer - they are thin and scratchy The entire bathroom and Room is laid out really well and the shower temp and force are Devine!!!! The decoration is very classic chic and modern. The bed and pillows were very comfortable! There is a sister property on the beach of you show your key and info you can get seats on the beach. ***Watch the steps up and down the pool on the fourth floor I tripped and twisted my ankle and had a small tumble scratched knee :( we will tell them they need better lighting in that area or painted steps the wood slats look all the same read more

I came to the Redbury South Beach for my 21st birthday and upon arrival I was greeted by a very kind staff member. The check in process was very smooth and we quickly entered the room. The decor was very nice, beds were extremely comfortable, I loved the shower and the robes felt like heaven. The staff realized it was my birthday and sent a bottle of wine which I greatly appreciated. The stay would have been perfect except my debit card was charged each night I stayed for no apparent reason. The staff had no clue where the charges came from and I had to contact my bank to get the money returned. The operations manager was very helpful through the lengthy process but it was extremely frustrating to deal with while on vacation. Despite this the money was returned to my account in a short period of time and I still enjoyed my stay! read more

The Redbury South Beach - Hotels Near Me - Miami Beach, Florida

As an individual who has a deep history of working in the service industry, I have developed an tinge of negativity towards the manner through which certain yelpers voice their opinions, and certainly never imagined myself contributing to reviews (either positive or negative). However, my recent experience at The Redbury has left me with no other option but to create an account on Yelp for the sole reason to alert users of my experience at their South Beach location. I visit Miami each year for Basel, but this past weekend was the first time I stayed at The Redbury. The facilities are absolutely beautiful - and yes, as many guests have happily commented, there are record players in the rooms. This being said, I would gladly trade said record players for a higher level of customer service, attentiveness, security, and basic courtesy. I was staying for three nights, and upon checking in a $450 hold was put on my credit card. I travel frequently for work, so am used to funds being held for incidentals. However, I was told that the first card (card #1) that was swiped would not go through. Peculiar, but I provided the receptionist with an alternate card (card #2), which I was told "went through". Saturday at 3am, another charge of $415.86 was put onto card #1. It was not until my departure from Miami that I realized a second charge had been allocated - totaling the funds The Redbury was holding on two of my accounts to more than $800. I called immediately on Sunday evening and was not offered any sort of explanation. I was told the funds would be released first thing Monday morning and would be back into my account within 3-5 business days. I travel to Miami for work, and I am on a very limited budget during my time spent there. The amount The Redbury has held on both my cards have bounced one of my accounts, caused overdraft fees, and made me unable to pay my bills. Most importantly, I am concerned that my card information is not safe with them. I understand the $450 is a flat amount for possible incidentals, but the $415.86 charged to my alternate card makes absolutely no sense. I called again to question the security of the second transaction and to inquire a second time about the reasoning behind it - after all, I think I deserve at least that much - and when I asked to speak to a manager I was told I was speaking to the "supervisor" on duty. She promptly said she would take my phone number and name so I "didn't have to keep calling". She said she would reach out to accounting, get an explanation, and call me back in 5-10 minutes. I never received a phone call. I am very disappointed and angered with the way I have been treated. I have yet to be offered a sincere apology or a basic explanation for why both of my cards were charged. After calling the hotel three times, I have yet to receive any sort of explanation for the amount of funds they have held on my accounts; I also don't feel comfortable with the hotel having my card information, and I am thus left to assume there was a security breach and their accounting system is unsafe. I strongly urge anyone considering staying at The Redbury to save themselves - and their bank accounts (on top of it all, I was also charged a $67 "resort fee" AND $12 for a large coffee) - the headache and seek accommodations elsewhere. read more

I was determined to plan a wonderful birthday celebration for my bestie in Miami Beach, and this ended up being the hotel she choose to spend her bday weekend at. This hotel is really pricey but hey its Miami beach. It was very easy to make the reservations online and the hotel did not charge my card until we arrived. After I made the reservations, I called ahead to let the hotel know we were in town celebrating my best friends birthday and they informed me they would do something special. After all my planning-- the weekend finally arrived! I decided to check into the hotel first to make sure every thing was in order. When I was dropped off by the taxi at the front door, I discovered the entrance on Collins Ave is the entrance to the hotel and the hotel restaurant. For hotel guest the best entrance is the side hotel door, where the valet is standing. As I walked through the restaurant hotel/entrance it was kind of hard to maneuver with my luggage but I finally made it to the check in desk. The ladies at the check in desk where very nice and warm, and treated me as if I was returning guest they knew. I can't remember the exact amount of the card hold for the room until you check out but just know its a pretty big hold along with your room rate. Finally, after checking in and getting our room keys I went to check out the room. The room was very nicely decorated with a 70s and 80s retro feel. A few moments later the hotel sent up a small bottle of Prosecca for my bestie to enjoy along with a nicely written birthday card. Throughout the weekend any time I needed something from the hotel, the front desk was very pleasant and provided us with assistance. This hotel is not located on the beach, so you do have to walk across the street to use the beach (with a hotel they are partnered with). With our room we were able to receive beach towels and two chairs from the other hotel. There is a fee for valet parking, which you will need if you are staying in the area with a car. I believe it was $25 or $30 dollars a night. There was a little issue with our room but I notified the front desk and after speaking with management they accommodated for the issue. In all, my bestie enjoyed her stay in the lovely Miami, thanks to the Redbury of South Beach. read more

The Redbury South Beach - Double bed room - Hotels Near Me - Miami Beach, Florida

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I was just here for the night. I depart this morning. Everything was awesome. We got in to town early and they were able to check us in 4 hours before check - in time. Anyone who has showed up early somewhere knows how great that is. We were able to drop our stuff, take a quick break, then head out and get the day started. The staff was super friendly and accommodating. Room was very nice. Clean. Beds and pillows super comfy. Nice shower. And thanks for the gummy bears that were left for us and the nice welcome note after we came back from lunch! There is valet service but while waiting a street spot opened up so I took it, so can't really comment on the valet service other than saying it's available. I used the pool on the roof which was a relaxing place to hang out for a bit. They do say you can get a chair and towel across the street but my stay was too short to take advantage of everything. If I come back to town, I'll stay here again. It's a block from the beach and in walking distance of a lot. If I had one suggestion for them I would say to expand the room service menu. I saw Lorenzo's brunch menu on their website but saw that isn't offered for room service. I could just as well walk down and eat, but we all have lazy days! Thanks, Redbury! read more

Updating this to 3 stars because the front desk was responsive to our issue when we got back, and the car service is pretty useful (assuming someone there is available and has a key). Never received the private message from management per the response, but it's no big deal. Because of the nice conditions of the new rooms (and the cool record player), the hotel does deserve at least 3 stars, despite the valet service (which apparently is an outsourced, but still needs to be improved nonetheless.) read more