I thought the third vaporizer I bought in Seattle might work. Nope. Buy pre rolls don't trust anything sold here.

Just had the most unbelievably ridiculous experience at this store. Came in at around 4:20 on Sunday, after viewing the displays for a minute, I decided to ask to see some products because there is no half ounces on display (there's a ton of products that aren't on display, it's never been an issue before to ask to see some of them) and I wanted to ask what was fresh. I asked for the freshest stuff they had and the red/orange haired lady who refused to give us her name literally brought out two options and one was from January... I wasn't satisfied with those options so I asked for another company and she kind of slammed the register and begrudgingly brought one more choice up. The entire time she had a nasty attitude. We asked for a cartridge and she could not find it, we literally had to go show her where it was. I decided to go look at the display again since I needed concentrates anyways. She took care of two people while I looked and then I came back and finalized my purchase. She had the audacity to tell us that when we walk up we need to "have a better idea of what we want" because she is clearly too busy to provide the customer service she was hired to provide even though there was no one else in line. She stood there repeating herself and telling us that if we want to see products that we have to come early in the morning or something. Imagine a cashier telling someone what to do and when to shop. Imagine a budtender being annoyed at a paying customer for doing nothing more than asking for the same service we always get at this store. I have been shopping at this store for over two years and have spent literally thousands of dollars on ounces and rosin and when we came back to mention to the manager how we were made to feel uncomfortable, the guy at the front said it was the first time we had ever been there, lol I literally just used points to get a discount so that's clearly wrong. Then the security guard called us privileged and entitled and said that we came in with "an agenda"!?!? Lol an agenda to do what?? Be disrespected? It's unfortunate that it doesn't matter that I will never shop there again considering the state of the dispensary business, but if you're looking for a good experience, I suggest Ruckus. This used to be my favorite dispensary and I have never had an issue with any other bud tender there. When we told the manager she said "so? What do you want me to do about it?" And that's when the security guard stepped in and called us those ridiculous names. Eventually the manager told us to "f$&@ off" and we left. I'm literally confused and stunned. We didn't even make anyone wait, she took two other customers while I was looking and when we finished there was literally no one in line. I don't understand what just happened. read more

Love coming here! It's one of my go tos downtown! They usually have some fun deals going on too. I stopped by a couple days ago and noticed how clean everything was when I went in! With everything going on I love knowing they're keeping things clean, and the employees seem to be doing their duty of social distancing and keeping things clean and safe! Highly recommend this spot. read more

The outer shell is so pretty and painted , the staff is friendly and educated on the subject matter. I got the sinner preroll pack and an 8 th of some fire. Be prepared for taxes in Washington. I would for sure return for the flower and The sexy security guard with the grill YUMMY. read more

I was happy to see a shop open up nearer to me than the others. After a couple dozen visits, I'm even happier. hehe. The staff is as professional as it gets. Especially amid this pandemic, they are very responsible and serious about what they do. I'd recommend this location to anyone. Ordering online is easy too. I hope someone there reads this and knows they're doing a great job. read more

Tons of cannabis drying out on the shelves and in the back but not person could find what I needed, and I know what I want. The problem is the staff doesn't! One person disappeared in the back for ten minutes when my request was direct and specific, another person literally stopped looking for a high THC content preroll because it was too hard to sift through all the available options and she obviously did not have a pot education . I would say their best customer is a first timer they can just sell anything to and tell them how good it is. At least they can work the cash register and make change read more

They don't give customers the right change. They only have quarters, no other small change so be prepared to be stolen from when making your purchases. read more

Nice staff who were knowledgeable and friendly. Will definitely visit again next time we re in Seattle!

Wow ! I didn't realize how close this was to my home. I was driving blocks away until I decided to walk to the reef. I have driven past it so many times and there's never any parking finally I decided to walk from home. The guy checked my ID was nice and friendly. It didn't take long for someone to ask me if I needed any help finding a product. The guy was quick, knowledgeable, and friendly. I can't remember the name tall with blonde hair I think. They have a atm so I got cash out. The place was very organized, spacious, and clean. They have a very nice selection of products. I got a cartridge, editable, and a pre rolled joint. I wish they had parking but they have a great store front ! I like how they had a choose of charity to donate money too I did life long. They have a reward program you can put your phone number in and you can order online and pick up in the store. Pretty amazing I will be back for sure ! Keep up the good work ! read more

Josh is super knowledgeable every time I come in he takes his time to discover my mood and suggest a great pairing. I love this spot highly recommended. read more

First time in Seattle, we AirBnB'd in the neighborhood and I wandered out looking to make the most of 4/20. The sound of reggae grew in the distance and I passed at least 3 happy pedestrians with bags from The Reef, so I knew I was on the right path. Finally walking up on the place, I was flabberghasted. I'm used to finding shops in the socal desert hidden down two alleys, take a right at the dumpster, pound on an unmarked screen door and wait for the buzzer. The Reef is like the Crate & Barrel of shops. Massive, prominent, towering over a busy Seattle intersection and blasting jams. Glass walls all around, state of the art shelves, digital kiosks from Bladerunner, ample staff, and someone had a dog. Maybe thats just how they do it in Seattle, but as a desert rube I was blown away. The weed was pretty good too. read more

I've been coming to the reef for 4 years now and it is hands down my favorite place for weed. They have the best weed and the best staff. They are always super knowledgeable about what you are buying and they take the time to find what you like!!! read more

This store has great employees, but the management is straight garbage. God forbid something goes wrong with your transaction like wrong product in package they will do absolutely nothing for you and will laugh in your face, Was not expecting a refund but at least a feedback report to the manufacturers of the product or a discount on another product would of suffice. Literally walked out the store drove home because I was coming from work but i live not even a mile from the store and was there quite frequently, got to know some of the employees and now that means nothing as I won't be going back to this place and would recommend you don't either read more

Loved the reef for a year and a half. Then they stopped carrying a lot of my favorite CBD weeds. They then had the audacity to tell me my ID was fake after I've spent thousands of dollars there and it had been previously accepted by the same person that turned me away (fly ID is very real). Way too expensive and uppity. Will be going to ruckus from now on. They lost a loyal customer. read more

Yo I like good weed and they sell great weed so there isn't much to say besides that. Also customer service and knowledge of their product is pretty on point however, there have been a few non motivated individuals that didn't give me the most pleasant visit (gave me hurry the f*ck up and leave vibes) what's the damn rush we all just tryna get high! read more

The salespeople here are ridic in my opinion. Every single time I go here they tell me the same descriptive "it's a really mellow high, cerebral", blah blah. I find it so corny and they are not fooling anyone. Weed is weed. I make sure I don't tip at this place. Bouncer is soooooooo rude. Always has a mean mug on his face and nobody treats you like a person. You are just a sale. read more

I was waiting right up on the main counter and watched as the employees repeatedly passed me over and asked the people that had literally just walked in if they could be helped. It's a shame since I live 1 block away but I now know it's quicker for me to walk to Uncle Ike's 17 blocks away than it is to get service here read more

Outstanding options, service, and price. At Have A Heart, I was taxed almost 30%. Here, I was given a 10% discount for being a Medical patient from another state. Thanks, again for everything. Can't wait to go back. Orangeade and Grape Bubba were off the hook. read more

I'm at the reef every 2 days and it's by best the best cannabis in Seattle. But lately last couple month I go in, I have a run in with employee Jesse and he's not representing the store as everyone else. His energy is off, doesn't really show or give enthusiasm. He just comes off like he does not really want to him me. I refuse to go to him each time now. I love the reef but definitely not feeling him and he's not a good look on business considering the fact he's always there ! read more

Christian P was absolutely amazing. So friendly, helpful, and knowledgeable. Best experience at a dispensary to date - will definitely return. read more

Come here a lot and never had any problems. Parking is a pain but their products are great, a lot of which aren't sold other places. Also love that every transaction give back to charity. read more

Had an awesome time visit from San Diego, CA! Wes was very knowledgeable and gave great recommendations, all while holding an upbeat conversation. There are definitely a myriad for products to choose from, and the attendants were all very helpful in helping me navigate this experience. Looking forward to coming back every few months! Thank you so much everyone! read more

This well lit, very clean shop is super centrally located. Definitely a good walk by store! Their joint wall is my favorite place to swing by. Theyve got decent flower, a few edible choices, but some dope prerolls and lots of cool stuff dipped in kief and whatever :) always super friendly and helpful. Dope music too! read more

While the staff is generally knowledgeable and kind, I specifically want to mention that Matt is an excellent budtender: friendly, skilled at interpreting my (sometimes convoluted) requests, and always brings perfect recommendations. Maybe it's because I've been coming here for a long time but Matt somehow always know exactly what I'm going to like. I really appreciate how the Reef consistently stocks multiple options for strains with less commonly advertised cannibinoids, in a wide variety of potencies. I do agree that the displays could be more functional so that it was easier to see the details on the packaging, but I almost never need to use them anyways since the recommendations are on point. read more

Amazing flower ! I got the best service here as well! Thank you ! Make sure to give feedback to the tender they love valued opinion!

The best dispensary on the hill! Wonderful and professional staff across the board. I especially love Mambo, the most kick ass Budtender. I tell him my priorities and without fail he picks out the most fire strain every time, keeping quality and budget in mind. read more

Friendly staff and always a good experience here :) Their ATM doesn't have a fee and there is a good selection of product

I've never walked out of The Reef feeling satisfied, but my experience today really solidified my discontent. My roommate and I were looking for a new recommendation so we asked the bud tender to show us some options. She clearly didn't know what she was doing, took way too long, and had absolutely no knowledge on the product. When we asked how the high was, she admitted she had never smoked these strains. Feeling like we didn't have any other option, we just picked one and went back into the car. After 5 min we realized we weren't happy with the purchase so we went back in to try to exchange the flower with another bud tender. She explained the no return policy on flower but said we could try to talk to the manager. We decided to talk them just to see if there's anything that could be done. We explained the situation to the manager and he proceeds to re-explain the policy, then, in the most condescending tone, asked why we would go through with a purchase we weren't happy with. I was taken aback by this question, and answered "because I have anxiety." He then offers us the option to exchange our flower for a different strain or keep what we had and get a discount for our next purchase. As we were thinking over our options, he adds "and don't make a decision based off of your anxiety." I don't know if he was trying to be funny but it actually came off as rude. We decided to keep our purchase and take the discount just to be able to end this interaction. read more

I've gone to this shop quite a few times. I can't see myself going back and they are two blocks from where I live. They have bad customer service and it's kind of a pain just walking in the door. So I have to take out my ID show which I get, but then I'm told I have to leave my umbrella and chai at the door. It's a small thing but when You need to do three things just to walk in it soured my mood bit. In all honesty their selection isn't the best either and I have to recommend the shops a little farther up the hill they have a way bigger selection as well better quality brands. The only area the reef may have a bigger selection is joints. The way this shop is laid out also makes it less convenient because all the stuff is in back, away from their counter so it's not as quick for them to grab something for you to look at. Even if its closer the stuff there are places near by that carry better quality brand that it's worth the distance. For instants if you like cartridges like me, the lines they carry are a big drop off from others I've gotten near by. They are late to the game and most of the really good brands already have deals with established shops. Also keep in mind they don't sell any pipes or other gear. Oh and and if you are driving the reef has zero parking. If you do find yourself unhappy with your service I'd avoid dealing with their management, their GM is pretty condescending. read more

Best dispo in Seattle. Fire selection and rewards program and the staff are super awesome. My favvvv

I love The Reef!!!!!! I always had a great experience in cannabis shopping. The staff members are amazing, there is one staff member in particular there named Jessie. He is willing to help out, very patient, knows his cannabis well, and gives amazing recommendations on which strains and brands to try. I have never had a problem with their customer service. I always have an enjoyable experience there and they give amazing discounts. read more

Solid rec shop. Staff have been extremely helpful during this COVID crisis. Beyond glas they are close by!

Hands down one of the best pot shops in Seattle. I've been living and working in Capitol Hill for many years and The Reef is such a nice new addition to the neighborhood on the East Olive way Strip. The staff has only been great with customer service and price of products is on point. I have been going to them since they opened over the summer and have only had fantastic experiences going there. I highly recommend checking out this place even if you aren't much of a cannabis user. They have plenty of CBD products and products low in THC. read more

This place was super nice and everyone was friendly (including security). I am not local to the area, but just by visiting this establishment makes me wish I was! In the middle of a beautiful town with lots of cool places to eat in walking distance read more

these guys sold me 2 empty prerolled containers when i bought like 15 different prerolleds on vacation. the one employee was telling me this happens all the time let me get the manager, and the manager was anass and acted like i was trying to pull one over on him... no refund. bad first and only experience. read more

Friendly, knowledgeable, clean, and great location. Good vibes. Over all, an easy and chill shopping experience.