Bad customer service. Lady is very unprofessional and unwilling to help. If you're paying someone to work, they should be more than happy to provide information on your products. Do better t read more

The customer service is crappy! The transgender person was super aggressive. They were more concerned about making a sale than being interested in what I wanted to buy. I love going here but if they are on duty I will not enter the store. I couldn't even enjoy my time!!!! The chick with glasses is helpful tho read more

Poppers and pills are so expensive, worst customer service ever, clerks were just watching videos behind the counter and when I asked for some help they just said to read the back of the box cuz everything it's there , WTH... also location is not looking as good and organized like before, toy selection and customer sucks. read more

The two women who were working were very nice and helpful. There was a really good selection of adult toys and so much more. Everything seemed very well made and the prices reflected that in a good way. I definitely recommend coming here it's very professional and I felt safe. read more

The Riv has a decent variety of adult products. Staff is always friendly and helpful. The only reason I'm not giving it five stars is because it's a little bit pricey but most adult stores are. Definitely check this place out! read more

The person at the counter was super helpful and informative. She recommended a product she had personal experience with. I purchased what was recommended and honestly didn't like it too much but I'm still satisfied with the customer service. read more

Just like any other adult store, really. Clean, good selection, friendly person working. Nice to go to for fun toys if your in a search for them. read more

Although The store itself is really small, the selection is still good. If only they could combined the adult store and the riv together with merchandise.... That would be worthy of five stars Anyways I just wanted to give a quick shout out to this adult shop because it's definitely got promise and if you're looking for vibrators or dildos, or whatever your hearts desiring this place probably has something close to it although I'm not as impressed as I could be. read more

They will sell you defective products and won't exchange, reimburse, or provide any compensation for the loss of money. We purchased an item that did not work out of the box. We immediately called the store to ask what to do. They provided us with a video and phone call to explain the battery installation, apparently incorrectly. We went back to exchange it or get something for the defective product. He did nothing but told us WE broke it and, at best, would give us 50% off a new purchase. Oh, and said we could try to get a refund with the manufacturer ourselves. Your business is the worst customer service. Don't expect working products when purchased here or any reasonable exchange policy for defective products sold on their shelves. read more

Great Customer Service !!!!! :). Very Knowledgeable!! Deep in thoughtfulness. Smooth suggestions.

They are currently having a inventory blowout sale due to a new ownership and plan on adding more toys and less dvds. It makes sense now that everyone has access to technology, who needs to buy dvds? lol The store is very clean and the owner is friendly and welcoming. It doesn't feel awkward at all being here and for 30-40% off their products and 50% off their dvds, go get those deals :) read more

I love the lingerie and stiletto's heels and the toys for my partner or myself in this store I can be myself with pride love being a trans woman we rock we been and going threw a lot of crap just to be happy and comfortable the way we fill read more

Bought a DVD that I already had and tried to exchange it for a different one. They refused to let me exchange the DVD. I couldn't get ahold of any manager and was furious about the situation. Their prices were way to much. Horrible staff and spoke very little English. Will never return. read more

I went in to purchase a few items. The gal named Jessica was working at the time. She was nice enough to come & ask me if I needed in help finding anything or if I had any questions. She was very pleasant, helpful & very knowledgeable with the items in the store. She even took the time to show me how to plug for the rechargeable item that I purchased. Would have never been able to find it. Can't wait to go back & purchase something else!! read more

The staff is friendly, non-judgmental and helpful. They are great to give recommendations and have included their personal favorites. The facility is clean (although at times too warm) but in comparison to others I have been to, The Riv is almost upscale in comparison. Ample parking and I only wish they were open a little later. read more

I always shop for these types of things online for the sake of anonymity. But I had read some reviews here on Yelp and figured I'd try a retail store. The reviews were right - this is a very nice store. Brightly lit, well stocked, big selection, and very clean. It's not what you'd expect if you're expecting creepy. The guy at the desk greeted me as I entered the store and ~causally~ asked me if I needed any assistance finding anything. No pressure sales, no hovering. I had actually left my reading glasses in the car and when he saw I was straining to read a label he offered me his spare glasses! When I want to go to a brick and mortar shop in the future, this is it. Definite 5 Star business! read more

First off, the store itself is alright. There's plenty of toys and lingerie to choose from. There's even plenty of books and dvds. The stuff looks new compared to the adult store on state street (since a lot of there stuff seems to have been on the shelves for a while). My biggest issue was management. I'm not completely comfortable in adult stores to begin with (but my bf convinces me anyway). When I walk in, the guy at the front desk forces me to hold my purse behind the counter. I didn't throw a huge fit because I did take of my valuables before handing him it. I have not encountered this at any other place when I've had this purse. After browsing, having a few laughs, and not really finding anything eye-catching, we decide to leave. So I ask for my purse back. Things got worse as I began to feel interrogated on why I didn't buy anything. The guy was just waaaaaay too hands on, and some people (like me) don't feel the need to tell you any aspect their sex life. I was mortified. You couldn't pay me to go back there. read more

This place is small, but the chick at the counter was so friendly and helpful. She was willing to let me look at any toy and lingerie. I'd come back just for her! read more

Rudest customer service ever. Basically call you a thief upon entering. Confiscate purse?!? Wouldn't spend a dime to support such nonsense. No thank you read more

Had a very pleasant experience here today. The store is small, but very clean and well lit. I was helped by an older gentleman named Fred, which at first gave me pause as I'm used to interacting with women at these types of stores. However Fred was very polite and professional, he answered all of my questions and didn't hover while I was making my selections. read more

I am very impressed with this shop. They have a good selection, and the associate was tactful and kind :). I told her my budget and she did her absolute best to get me to it without going over, it became a bit of a game! Safe to say I walked out with a lot of new things I'm happy with and got within about 3$ under my budget. I highly recommend this shop and I will be going back. read more

Came here on a whim with a girlfriend one night. The store is very clean and has a ton of products. The sales associate was very helpful and professional. If you go on a Wednesday (Hump Day) you get 20% your purchase! They do ask to hold your bag/purse up front when you walk in so you don't knock things off the shelves. read more

Good selections. Great service from staff. Clean and non-creepy.

Awful service, my girlfriend and I waited outside for 30 minutes when the sign on the door said 'be back in 5.' He looked at us sitting on the curb then locked the door behind him. Don't get me started on the terrible prices. Just browse then order from amazon to save 50% off. read more

I like this place - employees are super sweet and not at all creepy, variety of items, store is clean and discreet, and good items. I shopped here recently for a bachelorette party and dropped about $100. There are some items I think they should never accept as a return the moment the item walks out the door. However, I had one Bachelorette Party item that I came to return that had never been opened, and only a couple weeks after I bought it, for $20. They said absolutely no returns. While I understand, I try to shop locally. If the local shops don't have a return policy and now I'm out $20, I'm not coming back for these types of items. Next time there's a Bachelorette Party, I'll shop on amazon or another retailer where I can return such items. Don't know if not giving me a refund for $20 is really worth losing a customer over for these types of items, which is the l my reason I'm giving 4 instead of 5 stars. read more

I had a great experience as a solo woman shopping here. I was made to feel comfortable immediately, would recommend to anyone in the area!

Ive recently moved here from michigan. This was the first adult shop Im happy that ive gone to since moved down here. I was greeted and felt comfortable immediatly. Ive never walked into a store that had a plathora of dildos vibraters and butt plugs. They superseized all my thoughts and visuals of what i knew to be my good time. Mucho grande size. I do believe Every thing is bigger in the Deep South. From a woman deeply impacted by the Adult Store. read more

From a man's point of view, the staff was very helpful when I went in there to buy a gift for my girlfriend. The definitely knew what they were talking about and she loves the toy! read more

What a great store! Huge selection, quality products, and a welcoming and clean atmosphere. Everything is displayed and organized well. Most importantly, they have great people working there. Barbara Ann is the aunt you always wanted to teach you about sex, the person you can ask any question and never feel embarrassed. She knows everything about the store and can guide you to stuff you didn't even realize you had been looking for. I've been to the other sex shops in SB, and this is *by far* the best, and the only one I will bother returning to. Highly recommend! read more

Pretty cool place! Had exactly what I was looking for at the time and wasn't sleezy at all.

I went to the grand opening last month and was legitimately impressed! The Riv is NOT the adult store of days past. It's classy, immaculate, fun, and extremely unintimidating. Two things struck me that keep me going back: the diversity of their products and the sweet, UNpushy, knowledgable female manager. They carry a line of sensual beauty products that makes the best body lotion I've ever found. To all you ladies out there, grab a girlfriend and go- you will have a blast guaranteed! read more

Fred again was Awesome! As soon as we walked in he greeted us as if we were family! I love coming to this store. The selection of the products, movies, and all the other items are amazing! Definitely recommend this store! read more

Oh man the first time me and my boyfriend wanted to go into this store in particular, we walked in and we were greeted by Barbara, she is so nice and kind! She gave us a tour, showed us the different products they have , and what the different ones do. It was great ! I recommend this store. Its the best one I've been to in SB! Ill be coming back. read more