great big variety at this value village store.. big problem…read moreis..no change rooms??? need more discount days???? very nice employees..... thanks.

I haven't been to VV Brantford in a long time. I went in last week to look for a specific pair of…read morepants/leggings & found 3 pairs which I would need to try on. I couldn't find the change rooms! When I asked an employee she informed me they had been "removed", that I'd have to purchase the items and try them on at home. I was floored! When cashing out, I specifically inquired about "return policy" and how much time I had to return the item/s. I was informed 14 days to return merch. Never within the scope of our conversation was it mentioned that store policy was "EXCHANGE ONLY". It wasn't until today when I went to "return" for a "refund" was I informed that the store is EXCHANGE ONLY - as an employee pointed to the fine print on the receipt. I was so angry at not being informed of this when I made the purchase & was specifically asking about returns, I tossed the item/s in the cart and told them to keep my money! So NOT ONLY have your stores REMOVED CHANGE ROOMS, you now FORCE people to PURCHASE (perhaps several) ITEMS, go home try them on, come BACK to the STORE (wasting more time & $$), all for an "EXCHANGE" instead of a REFUND!! I'd say that was a HUGE RIP OFF! I have donated several items of wares and clothing to VV over the years - I will no longer be doing that. Your store policies are ridiculous especially when one cannot try on items! Also the prices you're charging for "donated" items is getting pretty extreme - especially when one can buy similar items new for less at discount stores such as Giant Tiger... Bring back the change rooms and "exchange only" isn't an issue - I'm done with VV.

This is a true thrift store. Prices are very reasonable. They have good selection. The staff is…read morepleasant and helpful. I usually shop here once or twice a week. I don't think I have ever left empty handed....Cathy

This is a fantastic thrift store! Completely run by volunteers and ALL PROFITS go to local…read morecommunity resources. Great bargains!

I try and stop in here atleast once a week. Prices are very reasonable. Staff is helpful and…read morefriendly.....Cathy

I went into your store in Brantford today Saturday June 8 with the intention to use the coupon I…read morewas sent to get 20% off one item when I bought 2 items. I picked a Ty squeezy pillow for $13.99 and some varies cheap clothes. When I got to the cash i asked for the 20% off the pillow when the cashier tried to to do it she was having trouble so she called for help. The other girl told me I could only get the 20% off the cheapest item, I pointed out it didn't say that on the coupon. She told me that head office sends out the coupons and they can put any rules they want on them. I say ok forget the clothes I will get the bag of 4 trucks instead as they about the same price she then informs me the pillow doesn't count in the coupon as it's new they will only honour it if I buy 2 used items and again informs they can make rules they want it doesn't have to be stated on the coupon or in the email. That the Brantford store makes their own rules. I then informed her that this isn't the first time I have had trouble at the store that they have before rang my debit card through twice and when I went back in with the bill and everything bought plus the bank statement to show that they had done it they refused to give me my money back. They insisted it was store policy to have the bank reimburse you when they double charge you. The clerk today confirmed that this is indeed their policy as cards companies are difficult to work with. I certainly hope that you don't send out coupons that extremely difficult to use to lure people to the store so they can be talked down to by the staff. I saw someone else trying to use a different coupon to be told the Brantford store doesn't use it that way.

I went to this store for the first time a few months ago. I found a toddler dress with a price tag…read moreof $3.99, which I was pretty pleased with, but when I went to buy it, they put it in for $8. Turns out the price tag I saw was the original clearance price from Osh Kosh and Once Upon a Child wanted to sell it for double. The lady at the cash actually peeled off the original sale sticker from the tag while I watched, and said that they must have missed it while doing the pricing. Nothing like advertizing the mark-up on their clothing!! I was so annoyed that I left the store without looking at anything else. Today I decided to go back and look through the store again, just in case I misjudged it by that first bad experience, and because last time I didn't stay long enough to see what was all in there. Maybe it would be worth buying something there if you need something specific and don't have time to shop sales elsewhere. That said, I find I can do a lot better looking for clearance (especially through online sales) at new kids clothing stores, especially if I need to buy a bunch of clothing at once as I can use promo codes, free shipping over a certain amount, get credit towards next online purchase etc.

Till just a few weeks ago, didn't realize that this existed in Guelph, even though we have passed…read moreit a 100 times. Glad we were introduced by family. We bought some kitchen cleaning supplies that were brand new and at very reasonable prices. Some of the furniture was in very good condition. A lot hardware as in sale - some brand new. Would not mind coming back to shop for odds and ends and for hobby projects.

Flip! I wish I had known about this Habitat Restore when I was a lowly U of Guelph student. It's…read moreloaded with sweet second hand goods. Kitchen appliances, computer chairs, retro kitchen dining sets, crappy vintage floral couches, CRT televisions, stereos, desk lamps, ironic scenic paintings and BLINDS. Every student needs real blinds instead of those see-through bedsheets that are a peeping tom's dream-come-true. This place has all the furnishing you need to put together a student dwelling! If you're doing renovations, they have supplies like surplus tiles, light fixtures, even unopened cans of paint and caulking. It's a good deal, worth checking out and it all goes to a good cause. They also accept donations if you're moving out and don't have time to sell your furniture, etc.

I love this place! The staff are so nice and helpful and they have a really good selection of books…read moreand furniture for reasonable prices. Definitely one of my favorite thrift stores!

Lots to look at for those looking to find that one thing they wanted but didn't yet know they…read moreneeded. 'Eye Candy for The Mind' - that was my impression the first time I walked into their store. Lots of vintage (and not so vintage) LPs , and a whole lot more. One of Burlington Ontario's hidden GEMs. And I mean that literally as well as physically , this place is really hard to find. But well worth the visit.