I really wanted to like this cleaning company, especially because they present themselves well with…read morebrochures, business cards, appointment confirmations, and text reminders. Unfortunately, the actual cleaning did not match the polished presentation. I hired this company for a deep clean, and the service did not match what was written in the contract. Several areas, like the laundry room, which were specifically included in the contract, were skipped entirely. When I asked them to come back to complete the work they had already been paid for, they told me it would be a "second phase" and would require additional payment. There was never an agreement about "phases", and it is not reasonable to charge extra for work that was already included in the original contract. They also skipped the copper sink completely. Their explanation was that there was a dish in the sink. We were home the entire time, and they could have simply asked us to move it. That alone demonstrates the level of effort and communication they were willing to put in. Cleaning products were used that were not appropriate for the materials in my home. Clorox wipes were used on surfaces that require specific cleaners, which explains why stains and buildup remained afterward. It felt rushed and not thoughtful. The team was friendly, but the quality of the work and the refusal to honor the original agreement were very disappointing. I paid for a deep clean, not a partial job with surprise "phases" added afterward. If you need a true deep clean or someone who understands how to care for different materials, this is not the company I would recommend. This experience taught me that a professional marketing appearance does not always equal professional results.

Very responsive and helpful still just getting quotes but they respond and even offer options I…read moredidn't think about

Busy Bridgett has been cleaning my home for about a year. She's very through and detail oriented in…read moreher work. She came up with a plan to fit my wants and needs. She has been very dependable. Also communitive in the event scheduling needs to change. She works with my schedule which is very helpful. Her pricing is reasonable. She gives you a quality clean without breaking the bank. We started off as a one time deep clean that turned into a monthly routine. I definitely highly recommend her for your cleaning needs!!!

Don't waste your time; there's so many others you can go with…read more She came out and gave me a quote, we set up an appt and time. I reached out to confirm the day before and she no showed , left me scrambling to find a cleaner last minute. Completely unprofessional! Don't count on her. She said this was a new business, clearly she doesn't even know how to properly communicate with customers. (If she had an emergency, she could have communicated that) but to No Show to a confirmed appt?! Rude, Untrustworthy, Unprofessional.

I scheduled my cleaning with Coastal Soul Cleaning on Wednesday morning and had cleaners there to…read moreclean on Saturday morning. Not only did they do an excellent job, but they went beyond their responsibilities to make things extra special for the next family. I'm so impressed with their all around services. I will always use them for my cleaning needs and suggest you do as well. You won't be disappointed!

From the owner: Coastal Soul Professionals offers residential, commercial, Airbnb, vrbo and post construction…read morecleans. We are proud partners with Cleaning for a reason- an ISSA foundation. We take pride in our business and our goal is to always provide professional services at affordable costs. Having a clean living or work space shouldn’t break the bank.

Robert and Justin representing Stanley Steemer of Hampstead/Wilmington, NC. Cleaned our duct work…read moretoday. They were efficient, polite and very respectful of my wife and myself. although the cost seems a bit pricy we were satisfied that there is no dirt, dust or mold in our HVAC system. Thank you guys for a job well done Howard Orr

I dont like leaving bad reviews but I've given the company a chance to resolve issues and they…read moredidn't. We called for kitchen tile and grout cleaning. Service actually didn't clean the grout nearly to the clean we know is possible. Price also seemed excessive. About a month later we had people tell us we should reach out to company because house is unoccupied and still not ok.. So we did. We got told it was a month and a few days so no possible revisit. We had injuries and disabilities preventing us from doing it, and are selling, so we again paid. This time though, my husband has had a new diagnosis of myasthenia gravis at 70 and fell twice in front of them and clearly needed help. The techs ended the cleaning by telling him that they created work for my disabled husband by not replacing rug under kitchen table and chairs and that we'd have to do it. No one told us this before servicing. They knew this was not possible for him to do. I called the company and told them our concerns and that there'd be an open house the following weekend and manager albeit unsympathetic, said he'd get someone there by Friday and still had door code. Open house occurred Sunday and rugs were not put back as promised. Our realtor lady had to do it. Floor showed areas of lighter and darker grout which is worse than just being dirty . Never again. Next comes the vent cleaning that was done in between floor cleanings. They said they'd be out for an estimate. We arranged to be there even though my husband had just gotten discharged from hospital. We were on our way there when we got a call from them and a sales guy explained that they don't do in person quotes anymore and just wanted me to say all of the air return sizes and number of vents in our home. How the hell can I do that out of my head?? I asked. He said it was an estimate but exact number of vents and air return sizes would be done by tech and price would be adjusted. $1400 we were quoted. The following week, the code was given. Tech arrived and wouldn't start service unless paid in advance. I explained that we didn't have a price only an estimate. He demanded payment and said our quote was the price. I explained that when asked for number of vents I over estimated so I'd get a quote higher than expected and not be surprised by actual quote. He said the price was the price. $1400 to start vent cleaning. I asked what if those numbers were way off? He said he'd throw in a dryer vent cleaning or something. I told him we paid for that already in the quote. He said hed figure out something. Due to hospitalizations we were not able to be there and reluctantly paid. How good of job?? I have no idea. We asked how many actual vents there were and he said he'd throw never counted because it didn't matter. The price was the price. We had 22 vents, not 30 we now found out. We also paid for deodorant in vents. We don't know if that was actually done or not. I kid you not it smelled worse after vent cleaning than before. Can I blame tech? Officially no. But vent cleaning sure wasn't what we expected nor did we expect to get manipulated into accepting an estimate as actual price. We would not have done it if we knew in advance. We will never use Stanley steamer again and fair warning to anyone with disabilities.. they will make work for you instead of helping you! I would have been better off on my hands and knees scrubbing grout with my back injury than all the work and driving they created for us.

10/10 recommend for a move out clean! Super quick response and flexibility. The house looked…read moreamazing after their hard work!

Thanks to all of the wonderful women who came out to work on this home…read more It had been sitting for quite a while and needed heavy cleaning. It was estimated to be more than the original quote and after a quick call with DNY Cleaning a new agreement was reached and the crew got to work immediately. Five hours later we were blown away how much work was done and how nice the house looked. DNY went above and beyond, much thanks and would recommend to future customers.

Nothing but an absolutely wonderful experience! It's amazing how well she cleans our house despite…read morehaving 2 dogs and a cat that makes it seem impossible to keep clean. She is super friendly and we will continue to use her services for many years to come!

From the owner: Veteran-owned cleaning company serving Hampstead, Wilmington, and surrounding areas. We specialize…read morein commercial spaces, offices, and post-construction cleanup, while also offering detailed residential cleaning. Reliable, consistent service without the hassle. Call us directly for a quote!