Good grief my last review of this location (or at least the last one visible on Yelp) was over 6…read moreyears ago when a cappuccino was £1. Today with my membership card (free) it was £3.16. We got two ice cream sundaes and cappuccinos and sat outside in warm sunshine. As we are at the start of our two month 'nice to know ya' tour we loaded up on chocolate. We'll visit hotel places that we've been before in the South of France, Andorra and Spain to say thanks for the memories, as I'm afraid out best before dates are running out but it couid be worse it could be our use before dates instead. We've never had a bucket let alone a bucket list but what we do have is a book it list. As an example of hope over experience I've booked a 40 day Caribbean holiday to start the first week in January 2027. I do have all year round travel insurance though as that's sensible. It's approaching dusk in Vatican City and as I write still no fumata bianca. It'll be habemus papam by Saturday and hopefully not a bloody Italian.

This branch of Hotel Chocolat is located inside the Cheshire Oaks Designer Outlet in Ellesmere…read morePort, despite being in a Designer Outlet mall, it isn't an "Outlet" store, and basically is a typical Hotel Chocolat store, it is a slightly larger branch than my local store at the Manchester Arndale and Manchester Market Street, yet it does not have a cafe which some larger stores have such as the one in Liverpool, which are some of the closest other branches this chain has to this one. The service here was lacking, especially compared to other stores which was a shame, based on past experience, more recently at a branch in Newcastle, and the Manchester Market Street branch, I've been impressed with the service and friendly staff, they were engaged and wanted to help the customer, offering samples etc and talking about products, sadly this was not the case here. The product range was fine, and basically pretty typical of the Hotel Chocolat brand, which is a premium chocolate brand which sells chocolates with a sort of twist, such as a chocolate infused iced tea, which I have not tried yet, having been put off by the price and the unusual nature of the product, and the fact I don't see them sell that many either in any of their stores. As mentioned, the location is okay in the Designer Outlet, yet slightly out of place, perhaps it would be better in the "shops" part, away from the Outlet stores, the service also is poor, yet the overall feel of the store is okay to warrant a two-star rating.

I've not stayed in one of the rooms here, but we had our Xmas 'do in the function room downstairs…read more(which can be split into three I think). The room and bar area were pleasant to be in and the loos were clean - a must of course! The food was really nice, ok the meat was slices but the veg was done very well and the dessert was to die for. They also catered for vegetarian and dairy-intolerant diets within our party with no trouble.

Kind of what you would expect from a Holiday Inn. The staff were friendly and helpful.read more

In splendid isolation this is a beautiful small hotel with a lovely garden and loads of character…read more The bedroom was spotless and comfortable. Bathroom excellent. Breakfast excellent. Staff very helpful. Ideal rural retreat. It is about a 15 minute walk from Hooton station but you need a map or satnav and at night it is mostly unlit and not for the fainthearted. The hotel is isolated not in the village. The TV equipment in the bedroom was obsolete but I understand new TVs are on the way. WiFi is free and worked well. All in all recommended.

We enjoyed going there for afternoon tea a few weeks ago…read more Hope to be able to visit again next year. Food there was excellent.

The hotel is five stars but the breakfast needs work Cold…read moretoast and not as the menu said Plus avoid weekends as it gets very noisy with weddings, there is no lift for disabled people so staying there for them is not possible. The only access for disabled is via the function room so if your not part of the function going on then you have to disturb the function The grounds are amazing and it should be five stars but work is needed

Recently stayed here for one night with six of my family. We all loved it. The staff are really…read morehelpful and accommodating and there is a really relaxed atmosphere throughout the hotel. We had a lovely meal in the restaurant. It was very tasty and again the staff were attentive and friendly. Lovely spa facilities with a nice sized pool (with jacuzzi, sauna etc). Also very nice grounds. it would be a lovely location for a wedding. The hotel is located a five minute drive from Chester Zoo and is about two miles from the centre of Chester. I would definitely stay here again.

Do your self a favour and stop anywhere else but here. We booked two nights in a superior double…read moreroom with breakfast and honestly its the worst hotel experience I have had in my life. Starting at check in, we arrived a little early and I understand check in is at 3 however in the 100s of hotels I have stayed in my life I have never been made to feel like such an inconvenience for being early. I then came back at the time they told me to be greeted once again in the same manner. The member of staff who had already made me sign the check in form made me do it all over again and we were never informed of anything other than the time of breakfast. We the get our room key, on the way to the room there are multiple unsettling stains on the carpets, we finally get to the room and the first thing that hits you is the heat, unbearable heat, it felt like the inside of an oven, then you look around the room and you see the carpet is coming away from the floor and the only air you can get is from a window the size of a stamp that opens maybe 3 Inches if your lucky. We have a night of suffering hell in this oven of a room on what I can only describe as the most uncomfortable bed I have ever lay on in my life, I woke up in the middle of the niaht to nearlv throw up due to the heat barely keeping my food down. We decide to get some breakfast and get out off the hotbox of a room only to not be greeted by anyone at breakfast and have to seat ourselves and try and find where the breakfast is however after opening the warming trays we find some scabby burnt bacon, some half cold fried eggs and some dry scrambled egg, no juice left and a few bits of fruit as well as a couple of crap aldi pastries We go off to get away from the hotel and come back on the evening, I went to the bar as its a friday night in hope of a couple of drinks however im then informed due to a event being hosted there I cant have a drink as the bar is busy with the event. There is no fridge in the room so you cant even store a cold drink in the hell hole I then decided after the very unhelpful bar manager did nothing to rectify this situation to leave and head into Chester however on doing so we heard another set of discrunteled customers leaving and decided to demand my money back and go home. The poor lad on reception looked about ready to have a breakdown and had a waiting room full of other guests with issues. On asking for my money back he told me he needed a manager but they said they would be a while as thev were involved in the same event that ment we couldnt have a drink so I threatened to go make it public infront of this event of just how disappointing the experience was, seconds later someones arrived to give me my refund and get me out of there The place isnt a hotel, its a hovel, I imagine there a prisoner of war camps with nicer stand and more amineties. For the love of god do not stay here The only one thing I can't have fault with is the bathroom was quite nice.. thats it.

This has the potential to be a wonderful hotel. The location is beautiful. It appears that 2 nice…read moreold buildings were renovated and combined into a modern hotel. Unfortunately it seems to have been done on the cheap. The walls are paper thin and doors slam loudly. I mean LOUDLY. We were awakened often by other guests talking and the opening/closing of doors. Our room was clean and well appointed. The onsite restaurant was good. We did check out early due to the noise and lack of good sleep.

The hotel website is not clear that swimming pool is not for kids. Yes Spa is listed as over…read more16...but what kids are going to get a massage. Booked for 2 nights....changed to 1 night, charged for 2. Stayed in room 62.... right next to the wedding venue which had loud music running til 1am.... questioned why its acceptable for guested to be disturbed like this.... told by Duty Manager Wendy that is ok...'we are a hotel' Do not book at this hotel

Party of 14 of us (not family) for Christmas lunch. Very pleasant indeed . It was a 3/3/3 menu, and…read moreall the 9 dishes were had by one of us. I had prawns and salmon to start, fish main, and a Woodcote Mess for dessert. But the food was of a good standard, and service excellent, though the place was quiet. It was good enough to encourage me to revisit with family, but just had a feeling it may be less efficient when its busy.