Such competent, friendly, professional staff and physicians! So clean and the post operation patient folder is so comprehensive and it answered all my questions. A totally positive experience!! read more

7/12/23 The Center and Med Staff, Front office are all terrific. Without any paperwork or explanation what my bill MIGHT BE...I was asked to prepay ~~ $380 facility fee.. so it'll be interesting what in's pays (after I'm reading older views about billing issues) surely in 2 or 3 years admin has gotten better? Seems like the accounting department could have said.." hey you have to prepay $5000 Fac. Fee‍ since there is zero upfront acctg. The Medical Proceedure was FLAWLESS! We recommend Edgewater.. Easy in and out.. accessible. read more

My husband had cataract surgery in Jan 2020. I felt like I overpaid the surgery after receiving the EOB from insurance. I called several times and received the run-around regarding it taking a while for them to process the insurance claims. After a few months I completely forgot about it! In July, 2021 (yes 18 months later) the surgery center called ME asking me to contact my insurance company because they had not received payment! I contacted my insurance and found that they had indeed paid them and after balancing everything out, I am still due a refund. It is now Sept 2021 and I'm still trying to get my refund! Surgery center itself is wonderful, but they need a new billing vendor! read more

OK, an update to my 1 star rating: It took the center a week and a day to return my call, but they finally did. Maybe it was the Yelp review or the appeal to the credit card company to reverse the charge, which was an overcharge. Their estimate of my responsibility for charges was before other expenses against my deductible were posted by insurance. So once I finally heard from the business office person, she was nice about it and said a refund was being posted to my credit card. Since it's pretty clear I will have to do a full knee replacement sometime soon, I'll be happy to go back to the center if that's where my doc says he's doing the procedure. read more

The staff is amazing! They made us feel so comfortable and they were so supportive. I can't say enough great things about this facility. It's clean , easy to find and close to restaurants. But the best of all is the entire staff. Thank you everyone!!! read more

the surgical staff was great but the billing is terrible!!! I had met my deductible but still paid facility fee,MD and Anest. fee upfront. Due a refund back but have yet to see anything, my surgery was 1218/19. Now I get another claim filed to insurance that is for equipment used during the procedure that I am getting billed and is considered out of network. I am furious. Then trying to get in touch with someone is impossible, they always have to call you back. Oh, and one of the things I paid upfront.... they don't know where it is or what it was applied too. I would not recommend using them just because of the billing issues. read more

My husband had knee replacement surgery at this center last night. The nurse released him without him having gone to the bathroom. Hours later he went into septic shock and we spent all night in the ER. Upon driving away from the center my husband had to ask the discharge nurse to remove the IV from his hand. She did so with bare hands and no antiseptic or bandaid. Total lack of medical standard of care. Do not send your loved ones to this center! read more

The nurses and staff at the surgery center are excellent. The billing department is a very poorly managed operation. I had my surgery on 10/15/19 and was overcharged after all the insurance was applied. I have now called 4 times and was given the same story each time. "There is a claim that was rejected and has been resubmitted and it will take at least 45 days to clear." Until then, I must wait for my refund. This same issue occurred when I had surgery there 3 years ago. No improvement in that time.....I hope that there leadership is reading these reviews and does something about the incessant lies and deception. read more

The surgery center was very good But their billing department is terrible! I had my surgery in January and I had to pay them upfront. They then billed to insurance company and my insurance company paid them in February and it is July 19th And I still do not have my refund. I get the runaround every time I called to check on it. I am very disappointed with the service they have provided read more

Had surgery and was told by BCBS, The Surgery Center at Edgewater, and the doctor that every was covered by insurance. It wasn't since Edgewater used a out of network provider, "GRAYMONT EQUIPMENT D" that cost me $995. DO NOT AGREE TO SURGERY UNLESS ALL PROVIDERS ARE IN NETWORK!!!!!!!! read more