I have worked with many contractors and companies on renovation and home improvement projects -…read moresome good, some great. I place Kevin, the owner, and his Deckify team at the very top of the list - they are fantastic. We hired Deckify to build a relatively complex 800 square foot deck around our new pool, and every step of the project went well, from the first phone call to Deckify to the follow-ups after the completion of the project. When we first reached out to discuss the project in March 2023, there was still a lot of snow on the ground.  While many companies told us to call back in the spring, Kevin came out to see us that very weekend.  He shoveled snow around our house and the old deck to make room to take measurements, spent a lot of time discussing the project with us, and immediately started designing the deck on his laptop to give us a sense of  options and prices.  We had a follow-up meeting a week later and, with Kevin's advice and guidance, found ways to adjust the design to meet our budget.  He then created a detailed project plan and work began as soon as the weather permitted.  The Deckify team and suppliers that they work with were all excellent - thank you to Danny, Franz, Evan, and everyone else involved.  The project took several weeks to complete, and communication was very good throughout.  We had to make a few adjustments along the way, and Kevin was very helpful and responsive in answering my many questions, always provided expert advice, and was very accommodating to make the required changes. The end result was excellent - a beautiful deck, built on time, on budget, and the entire process exceeded our expectations.  Overall very professional, friendly, flexible, responsive, competitively priced and all around terrific. I highly recommend Deckify.

I just want to say that I'm so glad that a friend of mine refered me to this contractor. I hired…read moreone but he didn't really know what he was doing. Nothing was right, even the try wall was not straight. When I confronted him, he left, and I paid him 80% . Then I called Phoenix Renovations. They were really professional, they fixed everything and finished my basement on time. He was also nice enough to install some lights for me that wasn't in the contract. I would definitely hire them again.

The owner of Phoenix Renovations (he uses various names such as Joseph or Anthony) in Ottawa is a…read morecrook. He took full payment for a basement renovation in our home and never came back to finish the job. I have called at least 15 times, sent him emails and he just won't return my calls or finish the job. He is a very friendly and helpful person and always answers his calls until you pay him. We were so disappointed because we had a great relationship with him up until the moment that he decided to rip us off. Once he gets his money, you'll never hear from him again.

We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

Received a quick quote for carpet inside home…read more Had a decent selection of choices and prices were reasonable. Very responsive. Ultimately, decided to go a different direction but appreciated quick response and reasonable quote.

Everything on this move was like clockwork! Alex, Mark &…read moreEric where fantastic! Professional all the way! Would highly recommend.

They were fast, professional and reasonably priced. Everything from our 2-bedroom was in the truck…read moreand ready to go within two hours. Unloading was a bit trickier because of the long elevator ride but everything was done in a total of five hours. Overall, a great service. I definitely recommend their services.

Furniture repairs can be a challenge. I tried several online services, and what I got was a…read morerequest that I take photos! Then I reached out to Henderson. They had a storefront in Nepean, qualified repair staff and great personal service. Our repairs were completed in one month, communication was excellent and the cost was reasonable. I recommend Henderson for their excellent work and thank them for their great communications.

I have rarely been treated so rudely by a service. After waiting for more than six months for a…read morepromised order to build a cabinet , I was suddenly completely ignored. Emails requesting an explanation went unananswered. If I had been told that there was no time for me after all, I could have looked for someone else sooner. So disappointing.

We love the comfort and look of the furniture offered. Matt, ehe design consultant, was very…read moreknowledgeable and pleasant to do business with.

Quality was first class years ago but has gone down considerably. Their products are made in the…read moreUSA so that may have something to do with it. Service is excellent though.

I had a plastic window adapter that needed to be cut to fit my window. I couldn't find any workshop…read morein Ottawa that would agree to do it for me. I called My Urban Workshop expecting another no. But instead, Greg agreed to take a look first and see how he could help. He did and he didn't charge me for it. Thank you so much for your helping mindset...I am truly grateful. Next time, I would definitely come back for the right projects.

While I've put down "Carpenters" and "Cabinetry" for categories, I only chose these as I couldn't…read morefind a closer fit. This business makes custom wood furniture, but also has courses on woodworking and allows you to make use of their extensive selection of power and hand tools by purchasing block of time. e.g. 10 hours of time in the workshop for $150. You are required to take a training course for each of the power tools before you can use them, and the cost is $20 per course. I've taken several and found every course to be helpful, both int terms of learning how to use the tools safely but also to get a sense of the best ways to use them. There is even a laser cutter which can be used for project such as engraving . 16+ for hand tools and 18+ for power tools. I took one course on making a wooden cutting board and would highly recommend their courses for anyone that wants to give woodworking a try They are within about two minutes walk of a specialty lumber store called KJP Select Hardwoods which is quite convenient.