I bought a car, it had issues which happens. I took it in for fixing, they took three weeks, didn't offer me a courtesy car, and gave me no updates unless I called multiple times to get one. Luckily I paid for the lifetime warranty so I didn't pay anything, when I got my car back, they had used half a tank of petrol and the tire pressure was nearly empty. They also didn't give me back the full money I was owed on coverage for busses and trains, despite providing receipts. I didn't complain as I was happy to get my car back, when the issues returned. Two weeks later my car completely broke down on the motorway with the engine cutting off out of nowhere, luckily it was quiet and I pulled over without incident, despite my engine losing power at 70mph. They now have my car again, and have been providing no details, making me jump through hoops to get it returned, as I have told them I don't want the car anymore, I'm not entitled to any courtesy car or travel expenses, while they hold it for an undetermined amount of time. I can accept that a car may have issues that don't come up until it's properly used, the customer service, lack of care, time it's taken and all round experience has overall been the worst company I've ever dealt with. Please don't make the same mistake as me and avoid. read more

STAY AWAY Do yourself a favour and avoid these guys. I was assured the car had been thoroughly checked before purchase -- yet within two weeks it completely shut down on the motorway. From day one, I've been fobbed off. The battery had to be replaced, all internal lights stopped working, and the air conditioning failed. Then, just seven months later, the car failed its MOT -- with the mechanic saying the suspension was badly rusted and had clearly been that way for well over a year. The car was deemed unsafe to drive. Customer service has been a joke. My concerns were dismissed because I'm outside the 30-day period -- no phone call, just two generic emails to brush me off. At this point, it looks like the legal route is my only option. read more

DO NOT EVER BUY A CAR FROM HERE! Absolutely the worst customer experience in my life !!! After the purchase i got my car recovered , the car is at their yard for more the 2months . Iam being told that the car is getting delayed every single week theyve got different excuses every single time . The customer care team are not helpfull at all , they are cocky . I have been promissed a curtesy car , an hour later they called me and said curtesy is also delayed so i cannot collect it / now when i am asking for a curtesy car they saying that they unable to give me one . I payed a fortune for a car that i cannot use at all , i have to speak to these absolulty unpleasent customer care team every single time when id like to get an update / when i aksed for a manager they questioned me back why i need to speak with one ? read more

AVOID AT ALL COSTS. WORST COMPANY I HAVE EVER HAD TO DEAL WITH. They have no issues contacting you to sell a car but we've had our car less than a month and it has broken down. We have tried for over 24hrs to contact customer services and left several messages to which no one has bother to call us back. My vehicle broke down but I managed to get it home. I phoned them at 5.20 pm no one answered then a message said leave name and number and customer services will contact you back. I left a message stating we had broken down and need assistance urgently but still no one called back. I left several messages over 24hrs but no one called. I phoned the contact details and this time didn't request customer services and got to speak to Katie. She was very unhelpful and very rude. I asked could I speak with a manager and she said no managers were in. While speaking with her she slipped up and said her manager informed her that we had to call for recovery. I then pointed out she had lied and requested I speak with the same manager as she did and she replied no when asked why I couldn't she didn't give an answer. Katie refused to do anything to help. We explained to Katie who refused to give her second name that we had two small children who we would struggle to get to school and by me and my wife work and we wouldn't have a car and requested a courtesy car to which she refused to organise for us just stating we would have to make an appointment with branch and that a courtesy car was available they would give us if not then they wouldn't. My advice to anyone considering buying a car off this company would be avoid them at all costs. They only interested in selling you a car and don't want to know if you have any issues with the vehicle we had this car for less than 28 days. Shocking attitudes from staff. Please please please avoid this company at all costs. Update. We paid extra for the warranty which covers roadside assistance which we called at 5.45 pm and was told someone would be out by 06.45 pm at the latest. We then revived texts stating 07.10, 08.20 and the 09.20 pm so decided to call them back to be told 10.20 pm and they state they can guarantee someone would be out at that time. Decide for yourself if we have received a good service or not. Update 2. AA the company employed for roadside assistance by Trade Centre Wales to either fix or recover the vehicle didn't turn up instead sent another company Lanes to inspect the car. Couldn't fix at road and can't recover vehicle. We are paying on top of the finance for roadside assistance and or recovery £50 a month on top. Do not buy a car off them, don't take the extended warranty package out as it's the most awful service me or my partner has received ever. The Trade Centre Wales you should be ashamed of yourselves. Let's see if I can speak with someone on day 3 of the issues. Update 3. Emailed asking for manager to contact me, they emailed asking what's it about so the right manager can contact me so I said a complaint about a vehicle less than 28 days old from themselves which is broken down and this is the 3rd day of trying to get it sorted and then nothing back. I've contacted them to speak with someone and they had to send an email asking for someone to call me back urgently. I won't hold my breath. Update 4. I have to arrange for vehicle to be collected from my address to their address between the hours of 8am to 5pm. Won't give me a a courtesy as they are all out. My vehicle booked in for repair 20th September. Honestly they don't give a sh_t that they are giving a terrible customer service. I hope anyone who takes the time to read all this doesn't go and buy a car off any of their locations. read more

We trusted the Trade Centre were honest and more than fair with their car sale prices however immediately after purchasing our car for £13999 we discovered an exact same model was being sold by another main dealer for £2000 less and the mileage was lower.. Shocked by this we immediately submitted a form from the car Trade Centre Wales 'Price Promise' web page - after sending the required evidence we were hopeful they will come back with some refund or at least offer a fair compromise. We tried to make contact with someone from the marketing team for 2 weeks and we felt we were being ignored. Eventually someone replied via email saying we didn't meet the criteria due to a different colour! This was very disappointing as we trusted the dealership would keep to their price promise guarantee. We have been loyal customers for last 6/7 years and also this was our 4th car. Sadly it will be the last car purchase by us. read more

Bought a car, was promised it run good ...no good, tried to take it back....the owner saw my skateboard and started hurling abuse at me accusing me of doing a kickflip outside his house....slammed the door and refused to fix the heap of crap he sold me! read more

Trade center have really honed in to manipulate their trustpilot scores and sadly that's how they are managing to continue to scam everyday people out of their money. I had nothing but problems with my car. They were fantastic during the sales process funnily enough, bending over backwards to get that sale including telling bare faced lies to miss sell warranties (there's an ombudsman for that by the way, only wish I knew sooner) As soon as your car has problems or you want a refund or work done to the car (TO MAKE IT SAFE) you get nothing but pushback or radio silence. I was fooled by the trust pilot scores, also at point of sale when they've treated you like a king they ask for the reviews and it's hard to say no. Bit cheeky when they give u a list of names for you to add in but as I say hard to say no at that point cos your full of their lies and tricks. If you want to go get lied to and throw money down the drain go by the trust pilot scores but funny how these sites they're not focused on (yet) tell a different story huh? read more

Scam of a dealership - sold me a faulty car Within the first month of purchasing the new car the engine light kept coming on making it unsafe to drive as the engine stopped running properly. Took it to trade centre's garage for them to look at it. Said it was the camshaft timing sensor and that they just had to reset it so its fine. A week later the light came back on. Again, took it to the garage, they said and did the same. Guess what happened another few weeks later? The same. This looped about 4 visits the the trade centre garage leaving me without a car for several days each time for the first few months. I then was advised to take the car to its manufacturer (Alfa Romeo) for them to sort the problem out. They said the same and reset it. A few months went by and the light didn't come on until around 7-8 months after buying the car, the light came on again. On top of that the window regulator cables had broken and the gear box as well the rear windscreen wiper motor wasn't working properly. I ended up having to get the car towed to the Alfa Romeo garage at one point. Its just had so many faults and expenses that I shouldn't have experienced after the way they described the car when selling it. I ended up finding a garage who knew that a big 7-8 hour job needed to be done on the car to fix the root of this problem as all these other garages were too lazy to fix it. Luckily I had insurance with RAC to cover this (which was also a nightmare to claim because they're a total ball ache of a company swell). This came out to an £800 job that trade centre didnt want to cover as it had been over 6 months since I bought the car EVEN THOUGH I had been communicating about this problem to them after 6 months had past. Disgusted that they didn't tackle this car's issue properly once and for all before putting the car up for sale. When the guy at the garage checked the history of the vehicle they also found that this car had actually been towed a few times before with its previous owners. lying time wasters.Scam of a dealership - sold me a faulty car read more

absolutely shocking service with The Trade Centre Wales! messed around with what cars we could have, turned around and told we could have an ad car only. had a car in April 2022 and was told we only had to pay 6 months then could exchange the car due to it not being what we needed (5 door and auto we ended up with a 3 door manual) and that we were having it cheaper than what the car was worth due to it being a sale ad car! 6 months down the line we tried to exchange and refused due to not paying 12 payments. 12 months down the line we tried again and were told they could only offer £4k for the car, which was WAY under what we were paying for it, turned away yet again. We had non stop problems with the car from day one, a chip in the windscreen which was unfixed and not told about, a huge nail through the back tyre which when we took to customer care was only pumped back up and told it had been changed, took it to a tyre garage to be told we are lucky the tyre didn't explode and the car flip. we had been told they'd done their "99 point check" however, within a day of leaving the garage the oil had flashed up saying it needed servicing and was like tar when removed and the car was pulling to the side when driving along with the tyre and windscreen problems, the interior was covered in both pet and human hair and make up yet apparently this was all cleaned. took it back to the aftercare and was told as we had done "too many miles" (less than 5k) that any problems occurred were our own fault even though these problems were there when the car was purchased. we've been back and forth for months trying to get something sorted and had nothing but lies and attitude from all the staff. spoke to the manager today and he was smug and said i'm no help yet everytime we have walked in he's turned his head and sat down not offering any support. staff were rude and laughing when we were explaining our problems! 16 months down the line we have returned the car to the finance company and are so happy to be away from there! paying £300 a month for something that was having problems since day one and something we were promised would only be a temporary thing, would never ever recommend them they're all rude, full of lies and are quick enough to take your money, however when it comes to customers they're not welcoming at all and in any way helpful! one staff member who sold the car to us actually got sacked in the end because of the lies he had told us and so many other customers in the past! read more

bought a car Friday evening Blowers weren't working. Water in front drivers side in floor compartment. Then spent nearly five hours a tcw workshop on Saturday morning. But all sorted now. Thanks t c w read more

My Experience at Trade Centre Wales - Neath Overall experience was great from start to finish. Although I felt the waiting time could have been reduced when it came to completing paper work. The whole process took 2.5 hours. Got to meet a lot of the staff at the Neath centre who were all very polite and friendly once they have a sale, however I think the Sales people could do with some training from me on Customer Services to go hand in hand with their Sales training which would actually help them sell more cars rather than scare customers away and make them feel pressured. read more

Cars not fit for purpose. Customer service virtually non existent. Quite easy to buy a car from trade centre wales but very difficult, if not impossible to get any problems sorted. Extras (insurances and warranties) quickly add up and can add thousands to the price of the car. Once you have bought the car, forget about after sales. It is possible to be on hold for half hour (i gave up on 31 mins) and went to their yard instead, where they told me to ring after sales! They fixed 1 of the 3 problems with the car at that time but somehow 'lost' details of my visit and complaint. Would not recommend anyone to buy a car from trade centre wales read more

If I could give no stars I would. Their mechanics lie to your face to get rid of you. Customer care is a massive joke, says on their webite a 100,000 happy customers can't be wrong. With how long they have been around they have probably had a million plus customers and only a 100,000 are happy. DO NOT GO THERE. Avoid at any cost. You will be stuck paying for a vehicle which is sub standard. Can't stress enough avoid them and their finance as once you drive the vehicle away, they get their money and they don't care at all. read more

I walked into the showroom and said I was just browsing. If I did! A salesman said it was fine but did not leave me alone the entire time I was there. He asked me what price I was willing to pay then started leading me to cars that was a 1K above that. I found a car I liked and he brought the price down £1700 but it was still over my budget. He could tell I was interested though and told me to take a seat and see what I thought. No test drive? What?! He said that all the cars are ready to leave with the buyer on that day, so if people wanted to test drive them then the cars would have to be continually checked. So why does the car have one odd rim? 'Um...it's only just come in, you're being shown it first'. Lucky me. Needless to say I didn't trust anything he said and am not going back there. read more

Hundreds of cars here from £3999 to £19999 in price. They all have signs on them saying only £14.50 per week or only £25 per week well for £14 you can get a Ford Ka. Sounds good on the surface! As soon as you enter the building a salesman will attach himself to you. You will not be allowed to walk around on your own and browse, very annoying! Next comes the hard sell if you like a car. Make sure there is absolutely nothing wrong with it because once they have your money they are not interested in fixing anything! Not a great experience. read more

This company makes me laugh. They use a code system on Trustpilot so you cannot leave a review unless you have placed upwards of £5000 in their mits. Their cars are well over priced and I would steer clear and buy from smaller garages who will bend over backwards to do a great deal. read more

The salesman was extremely helpful and I got the vehicle I was looking for and within my budget.. the vehicles was spotless and runs like new. The only issue I had was long waiting times. Would definately recommend. read more

Would never buy another car from trade centre Wales, I've had nothing but problems with the mini that I bought. For example: new catalyst converter, new battery, electrical faults, NEW ENGINE! Another issue we had was the RAC cover, this is a waste of time! We tried to use this twice for both the catalyst converter and the engine and was told this is general ware and tare of the car. Very disappointed Trade Centre Wales. Just bought a Citroen DS3 from the Car Shop read more

I bought my car from Trade Centre Wales in June; the actual sale of the car went without a hitch. The problems came when I found a knocking noise on the car, booked the car in to TCW which is when the nightmare started, they advised on the first visit they changed parts which it turns out they never changed, the noise was back before I even drove out of the garage, car was booked back in to have the steering rack changed, over the next week while the car was in the garage I was lied to regularly and in the end was told their parts supplier sent them 4 faulty steering racks which was the reason it took a week to fix. Drove the car out of the garage a week after taking the car in and the noise was still there, rang to reject the car and was given a load of abuse, luckily I had taken the car out on finance and the finance company agreed to unwind the deal if I would agree to an independent assessment. which I agreed to. The assessor checked over the vehicle and I was given a list of faults which the car SHOULD NOT have left the forecourt as it was unroadworthy. Faults including: Sub frame Corroded through, Suspension components corroded, Fuel lines CABLE TIED to the vehicle, and more MOT FAILURES. 2 months after trying to get out of my car the finance company have now unwound my deal as TCW REFUSE to help. I am now involving Trading Standards and X-ray as TCW are refusing to comment on the parts that were on the invoice but not changed. PLEASE BE AWARE OF TRADE CENTRE WALES, I was lucky to get out of my deal but you may not be so lucky. read more

went there yesterday and spent the worst 5 hours of my life at merthyr  trade center went to look at changing my car and was given 3 different monthly quotes started off at £131.00 month then £161.00 a month and finally  £230.00 a month I told them when I got there if they can't keep at around £151.00 pound a month iam not intrested. staff kept making mistakes in there maths.in the end told them not intrested as monthly payments where to high. when I got to my car a sales man came out after me asking what went I told him not intrested and as he walk off he called me a w**ker so great customer service just couse I did not want to spend that much a month read more

I bought a car at the trade centre in Neath yesterday. The experience had its ups and downs. It was night time and raining so looking at the cars outside was difficult, not only because of the rain but the poor lighting, it was actually really dark. If you are open until 9PM you should have better lights outside. I did see a car I liked however but wanted a closer look so they drove it inside. As it happens the door on the drivers side was slightly out of line and not flush, I pulled this up and the salesman went to get the manager who told me it was flush although it was visably different to the other side. This was frustrating. I asked if I could test drive the car and they said I could but on the condition that if I liked how it drove I would definitely buy the car! With that, he tried to shake my hand to make a "deal" I obviously refused. After that I spotted another car, it was £2000 cheaper and suited my needs more. I am a new driver and was looking for something economical with cheap/free road-tax and a small engine. This car seemed perfect. A good price, low milage, and it was a limited edition version so had really nice features. I expressed interest in the car but as it was cheaper he almost didn't want to sell it to me. He said it wasn't the same quality as the the other car and that it wouldn't last as long. I was then told because it was an offer, I couldn't test drive the car. The manager came over again and I asked if they had a different one that wasn't on offer i could test drive. Just so that I could see if the car suited me. He seemed slightly stumped by this and ended up letting me test drive the original car. As a consumer I feel they should really come up with a different reason for not letting you test-drive. Cars aren't cheap! You should be sure before you make the final commitment. The test drive was ok. I liked the car but the sales assistant was on his phone the whole time. As I mentioned, It was raining and really windy and there was barely any street lights so, him on his phone was distracting. I didn't know where I was going! I had to keep asking him which way to go. Not ideal but I loved the car. I found my perfect first car. After that, there were some positive things. I had a really nice finance guy who was friendly and explained things in a simple manner. Then I had to wait in the backroom to see another finance man. This wait was about 15 minutes. By this time is was late and absolutely freezing in the office, quicker service would have been nice. Everything in terms of paperwork and information was simple and quick, they then helped me insure the car for a day so I could drive it home. I gave this experience 3 stars because at the end of the day, I went to get a car and I found the perfect one for me. I think if you go in and stand your ground, be clear about what you want and don't settle for anything less. If you want to test-drive the car, strongly express you want to. It worked for me. Don't listen to the sales peoples negative comments, I think they are under pressure to sell certain cars and will be negative about the cheaper ones. If you find whats right for you, ask for more information on the car and make your own judgement. The car I got he said it didn't have a service history, but later turns out it did. They are obviously under huge amounts of pressure to sell and I do feel sorry for them. They are almost begging you in a way. The guy who showed me around was nice don't get me wrong, but I feel like he was desperate to make a sale and it was annoying. I was there to buy a car, just let me pick what I want to buy, not what you want me to buy! Sorry for the long review, I just wanted to tell my experience. I think anyplace you go would have a similar vibe. Just don't be afraid to say no! read more

Bought a car Sunday, paid it in full. Great service whilst looking at the cars and when I decided to buy, couldn't do enough. However, that's when the nice service ended. No petrol in the car and only make it round the corner to garage, the car was shaking every time I stopped at traffic lights and at traffic. Phoned them up and was told I would have to take it to there repair centre on Friday as that was earliest. Got there at 9am as stated and surprised to see big queue of customers who had recently bought cars. Left by 9.05 and by 9.20 they had rang me to say the car had been checked and nothing wrong with it. The shaking was normal for that type of car. Woman was rude to me so I rang back to after car services. Told him I wasn't happy and would take it to own garage and was told that if I did they would not longer be responsible for anything else that went wrong. I told him I would contact Trading standards and he agreed he would get another mechanic to look at it. Again was told it was fine and just the make of the car. He again told me I couldn't have another garage check it so informed him I was going to speak to trading standard and take some legal advise. Didn't care. When I went to pick the car up, the same car that was in the garage on the ramp at 9am was still there, no other cars in garage all parked outside. I got my keys back and the woman did ask if I wanted to discuss with somebody. A manager came out and told me nothing wrong with car it was just the make. I told him I had taken advice and was well within my right to take it elsewhere to be checked and surprisingly he agreed I could as long as they didn't do any repairs. Wouldn't recommend this lots to anyone. Steer clear, after care shocking and they will not take any car back once it had left the show room and according to this manager I should have been able to have a test drive. read more

Picked up new car on the friday, drove two mile down the road, warning light on, returned to garage, on inspection found that there was no water coolant in it, despite check list saying that it had been checked, not impressed, before leaving garage more warning lights, one hour later finally fixed. One day later- Saturday water leak despite being told that it had been pressure tested and there was no leak, phoned customer care only to be told no one in garage till monday, Really not impressed at this stage. Was offered a courtesy car, but this did not suit my requirement, bigger wheel barrow in the garden. Must admit have bought 6 cars this is my first bad experience with them , hopefully monday will see things put right. read more

No customer service what so ever. When we entered it felt like it was more likely to be punched in the face rather then buy a car. 3,5 hours waiting with two little children 3years old and 2,5 month, did not offer a drink, club music sutable more for burtons or next rather than car sale, ignorance of the managers, i was 5 minutes away from walking off without the car. Would not recomend to enyone. Go somwhere else. read more

Sales service was great. Then the fun began. Its never taken me 4 hours to buy a car. Serious review of compliance and collections needed. There was a queue of 10+ people who had technically paid for their cars, but due to the set up, had to wait absolutely ages. TCW need to look at this to make it an enjoyable experience. Pick up same day yes, but be prepared to wait as people wonder around aimlessly for hours. read more

EML-420357' It went ok, bit longer than I expected to be there, was a waiting game but had lots to choose from and got the car I wanted in the end read more