This is overdue but wanted to send kudos to staff and especially Barbara, the assistant manager for…read moreStore #277 at the Samsonite store at their store at San Francisco Centre. I had previously purchased a Samsonite luggage for which I happily used for nearly ten years. Over the last two years of use, two of the wheels showed wear with one wheel splitting and other loosing the outer layer. I called the Samsonite SF store and they advised me to bring bringing the suitcase in. When talking with the original salesperson (sorry I forgot her name), she indicated that this damage may qualify under the luggage's 10 year warranty if I could produce the original receipt for purchase. I returned home and actually found the receipt showing purchase 15 days short of 10 years for the day I brought it in to SF Centre. The luggage was shipped and I was happy to hear via email that it qualified under the warranty, the wheels could not be replaced and Samsonite would send me a new Samsonite Freeform Spinner 28 White/Grey, model 78257 for no charge. I did not receive any further information for 2-3 weeks. With an upcoming trip, I contacted the SF store again and spoke with Barbara, Assistant Manager at Store #277 who listened and performed immediate triage and follow up while I was still on the phone, regarding the disposition of a previously approved replacement under warranty for my luggage. I had received the message that the decision was made to replace my original Spinner suitcase under the 10 year warranty, However, Barbara was able to see from my forwarded email that there was no link for selection of a replacement. She followed up with calling the warranty department and her managers to assist. In short time, I received a new and amended RMA showing a link to Check Status to review my replacement options. With special thanks and praise for Barbara. After a few more communications from her to the Warranty Department on my behalf, I received the Freeform Spinner 28, that I had selected and it happily served its purpose with my trip. This store has dedicated staff who know how to follow through for great customer service. Unfortunately the San Francisco Centre is going through changes and the Samsonite Store #277 was notified to vacate. Not sure if this has occurred but I do hope the company will relocate Barbara and staff to the next best San Francisco location in order to help us with our luggage needs. I'll definitely return when I have future plans requiring a new addition to my travel luggage needs.

I stopped in to check out luggage and tho I didn't buy any I'm glad I checked it out. The store was…read moreneat and organized and the gal who helped me was friendly and answered all my questions. She was very knowledgeable about the features, sizes, material, etc. They are having a sale and seemed like pretty good prices and know it's a reputable brand.

Kudos to Morgan for giving us all his time and attention in processing the repair request for my…read morewife's Rimowa polycarbonate luggage. It was damaged during a short trip coming back from Vegas. We didn't want to spend the money shipping it one way to get it repaired so we came to the city on a beautiful Saturday morning. Morgan was the first to greet us with a smile and welcome us to the store. He was patient and explained the entire procedure from what type of repairs the luggage would undertake and also how long the lead time of the repairs. 4-6 weeks was the backlog but my wife was no rush in getting the luggage back as she has some others she could use in the time being. The entire process probably took 30 minutes but we enjoyed our time in the store looking at other items and also having a friendly chat with Morgan. If you're in town and need to bring in your luggage in for repairs, Morgan is who you want to see.

This is the only RIMOWA store in the Bay Area. Service is EXCELLENT here!…read more A shout out to Jose, who assisted me with my luggage pair today. Jose is professional, helpful, and very knowledgeable. Overall very impressed with this store. It is bright and clean, with plenty of Rimowa suitcases for selecting. The staff here can also make great recommendations for you too. Although you're paying $$$ for a luggage, I've found that a Rimowa is really worth the price due to its lifetime warranty, great quality, and superb customer service.

I needed a small luggage (for carry-on). I got what I want for $54. Yay!…read more The good looking staff was really helpful. ;)

Beware of the off-brand or budget pieces of luggage they sell…read more I was visiting from out of town and needed another piece of luggage. I purchased a backpack-roller type of luggage TODAY and it's already falling apart. A backpack strap is tearing at its seams and a zipper broke. I'm in Denver's airport (flying from SFO) writing this review. I wish they warned me about the quality (or lack thereof) of the bag I was buying. Or better yet, just not sell bad products. I also wish I went to the Macy's nearby instead and bought luggage that would actually be respectably durable. And if I didn't like it, I could return it to a Macy's near where I live. It's not like I can go back to the store and return it so I'll have to settle for this Yelp review.

I loved visiting the Baggu store!…read more The layout is bright, fun, and full of colorful, practical items that make it hard to leave empty-handed. The staff is friendly and the variety of bags and accessories is always exciting to browse through. I ended up getting the Black Medium Cargo Crossbody. It can fit a water bottle, my sunglass case, phone, wallet, keys, and more! It's a really good size and I was impressed at how much can fit in it. I also like that it was made our of recycled material. It was around $56, so the price point isn't that bad esp cause I know the quality is good. My only small complaint is that there aren't enough mirrors in the store--it can be tricky to see how a bag looks when you're wearing it. A few more mirrors would make the shopping experience even better. Still, a great store and I'll definitely be back!

Baggu is one of my absolute favorite brands--I'm obsessed! I especially love their medium crescent…read morebags; they've become my everyday go-to, and I love switching between different designs. I also adore their baby reusables, which are perfect for takeout food. I own several packing cubes and dopp kits--one for skincare and the other for makeup. While Baggu bags are on the pricier side, they're definitely worth it and last a long time. I'd say the prices are comparable to Cath Kidston, Vera Bradley, LeSportsac, and Kipling, but Baggu offers better designs at possibly a lower cost. I recently visited the store for my birthday, which was exciting since I've always purchased online through Facebook, Mercari, Depop, and Poshmark. I'm thrilled with my purchase! The staff were very helpful in applying my 10% off coupon for first-time email subscribers, and they assisted me in selecting the perfect placement for my bag--a detail I really appreciated. If you love Baggu, I highly recommend visiting their store, but be prepared--it's surprisingly small!

The staff here is great and always willing to help out. The store is nicely laid out. You can also…read moretry out a sling or whatever to see if it will accommodate your gear. I really appreciate that.

Peak Design products are great, I have quite a few products that I either purchased from this store…read moreor online. I had one product that wasn't working as excepted and they refunded me with no issues. The staff at Peak Design are friendly, knowledgeable, and very helpful.

While walking in Chinatown I came across this place and was looking for some t-shirts that would…read morework for me, color, size, design, well it turns out they had a few i enjoyed and for cheap at that. $7 a shirt is not bad at all I say. The staff can be cold as ice but I am sure they just dislike dealing with people all day for some of us not to buy at all. Thanks again.

There are a ton of shops like this in Chinatown. They sell to tourists that was made for that,…read more they all are on the same street and prices drop as you move from the gate... This one is in the middle. It has two things going for it. It has more space then most and it has a Bruce Lee statue in approximate skin tones.

I had such a wonderful experience at the Goyard San Francisco boutique, and Daisy made it so…read morespecial. When I first arrived, the SA I had worked with before was helping another customer, so Daisy stepped in to assist me. I'm so glad she did! She was warm, patient, and never made me feel rushed. She took the time to show me every bag I wanted to see and answered all of my questions without ever making me feel pressured to make a decision. I was torn between the blue and green Mini Anjou, and Daisy gave me honest advice based on the colors I wear most. She suggested the green because she felt it would go better with my neutral wardrobe, and she was absolutely right. I love my green Mini Anjou and couldn't be happier with my choice. What really impressed me was that she took notes on the colors and styles I'm interested in so she can let me know when new bags arrive. That personal touch meant a lot to me and made me feel like she genuinely cared about helping me find the right bag, not just making a sale. Thank you, Daisy, for making my shopping experience so memorable. I can't wait to work with you again on my next Goyard purchase!

This is a great Goyard store located on Grant Street in the heart of the beautiful city by the bay…read more We were surprised to see that the store is expanding to the space adjacent to it to create a bigger and better shopping experience. The Mrs enjoys looking at all the new purses and wallets and the salespeople always provide top notch service. Shout out to Roxanne for being able to keep the Mrs in the know when items she wants are in stock. Although there may be a line in the front it moves very quickly so don't be put off by it. Overall, I would highly recommend this Goyard when you're visiting the city.

I've been going to Main Luggage for years and I have always been impressed at how good they are and…read morehow wonderful the service is. This shop is a real asset and I feel spoiled that I can come here knowing that any repair needed will be top notch. I would have added more than 5 stars to the rating if the app would let me. I highly recommend this shop.

Just fantastic service. My suitcase was repaired quickly and came back in great condition for a…read morevery reasonable price (to be honest, about half of what I expected). He even threw in a luggage tag. Great work and great experience.