I mean it's a UPS store, lol how exciting can this experience be??? I'm not blown away by their customer service, but it's not bad either. It's great for Amazon returns, but that's pretty much why I come here. Nothing spectacular or bad. Just your run of the mill, UPS store. read more

While the staff is usually very helpful, the owner is out of her mind. Claims that they cannot ship high value items via UPS ground. Max is $200 according to her. I knew this was BS and I was able to instantly go onto the website and create a label with the $7000 value and insurance I was asking for but this was after we had gone through the whole process at the counter. What a waste of time. Does she think she would be personally liable if it were to get lost or damaged. She was very rude and aggressive and you could see the embarrassment on the workers faces. I'm sure this review will do basically nothing as their rating is already in the toilet but maybe she will lighten up and start abiding by UPS's policies instead of making up her own. read more

One of the few needed places in Benicia has to be unfavorable. The staff are mostly unhappy to be here and treat customers like a burden. I like other ups stores where it's more pleasant and welcoming to be in. Today, the service guy put in more effort: At this place, I returned an item back in the box it was sent in and the guy opened it and said he doesn't want to take the box. Never had that happen and an inconvenience to me. Another Benicia place not to get service in, and then you wonder why Benicia is doing so financially poorly? Maybe he had a bad day, maybe he's clueless, maybe he's racist, or maybe he just needs to not take it out on others because he's miserable and a hag. read more

I'm genuinely surprised at the current rating- They deserve much better! I go into this location once or twice a week, and have never had a poor experience. The owner is great- Kind and helpful each step of the way. The employees are always super helpful and go above and beyond. They're doing great! read more

Reading the reviews of this store is so wild, I've never had such a different experience myself compared to the majority of reviewers of any spot, heh... maybe I'm just really lucky? Anyhow, I use this UPS store CONSTANTLY for Amazon returns. I don't necessarily return a lot of items, but I do use Amazon a LOT so even if a small % of my stuff needs returning, I end up coming here a lot. Today in particular though I wanted to highlight my experience with Lee Anne (Lea?). She was so very helpful, I had a multiple different services required, two returns, one needed packaging (reasonably priced), and also needed Notary Services. She helped very efficiently with everything and was so friendly throughout. Even the person she helped before me, she went above and beyond... that person had messed up their Amazon shipping method, and even though that lady was just going to give up and start over at home, Lea offered to help her switch the shipping method if the lady could pull up the order on her phone, and you could tell the lady was so helpful for Lea getting it all resolved for her. I've never had any issues with service honestly. You'll get the occasional tired/hurried employee but nearly all of them have provided helpful service and given that this is free to the customer, I find it very hard to complain about anything. read more

Paid $77 to have papers faxed to my lawyers office and owner woman told me to hold onto my receipt in case there was a problem. Next day I got a call from my lawyer saying all pages had a line through the middle of the pages on the 11" side. Had to drive to Napa to deliver the originals. Took the receipt and the fax copies in today to show their error and to get my money back and was told by same woman that she can refax or scan and email for me because she can't say if it was her machine or the receiving machine problem. Really???? Then why did you tell me to keep my receipt in case there was a problem in sending the fax?????? LAST TIME I EVER STEP IN THEIR DOOR AGAIN!!!!! read more

Boy named Jeff was so rude with anger issues and if I was trying to ask questions about when they started charging for tape for Amazon drop offs and he had attitude and then told me "just go" If customer is asking question to clarify concerns you don't just get angry and tell that person to leave. At first he was on his phone and I was waiting and then once he started helping me and he was getting impatient and annoyed. Need to hire people who actually want to work and address concerns not ones who have anger issues. Such a bad experience. read more

Ordered a special mattress for our 10.5 year old German Shepherd on Amazon. Unfortunately it was too hard for her so I had to return it. Original packaging was not reusable as it came vacuum sealed. The owner of the UPS STORE- Sudha Vohra went way over my expectations and assisted me in repackaging the mattress. BIG THANKS TO HER AND HER EMPLOYEE! read more

WORSE UPS EVER. If you wanna be treated like crap come here! The staff is always so rude and miserable. Asked for a receipt and said take a picture????????? You're better off going to a different UPS location. read more

What is going on at the Benicia's UPS store????? I was just there this morning and "supposedly" helped by a boy employee of UPS. John was so rude, obstinate, condescending, insulting, with his prepubescent attitude. Might I say a customer was also in the store observing all this commotion. The owner came out from the back room clearly aware something was happening in the check stand area. I tried to explain what just happened and she just looked at me dumbfounded. It appeared to me to be a language barrier. At 78, I have never in my life been treated so shabbily by a store employee . read more

I really like this UPS location. Never had a bad experience with their staff. The owner Sudha is friendly, she would make an effort to call when there is a package for us. I've been a customer for a few years already and I receive consistently good customer service. read more

I usually have a good experience with the staff at this location EXCEPT for the brown haired girl with glasses. Don't know her name but EVERY single time she assists me she is rude, sarcastic, and just nasty. She should not work with the public. read more

I work nearby and had a package sent to this store while I was out of town. I live in the next city but thought it would be easy to get my package next to where I work. The owner called me before business hours (7am) to complain that my package was there at the store so, I came immediately to pick it up as soon as the store opened. She told me not to have any packages sent to her store since I don't live there. She said she was going to send my back to the sender and that I left it in their store too long, which was untrue as I was watching the tracking and it arrived the previous afternoon. I contacted UPS customer service and they said there is no reason I cannot have packages sent to this location and the store will not incur fees (as what was told to me by the store). It's really disappointing to have someone be so rude, scold me and lie to me. I see the reason for the many negative reviews and will no longer patronize this business. read more

I did my live scan here which went smoothly, but i ended up getting a rejection letter from the DOJ due to miswritten information, even though everything was written correctly. Doing another live scan would've been free as long as i had my rejection letter, but when i went back to this location, the owner refused to have the live scan redone because nothing was wrong with my application. Honestly, the owner was rude and defensive about the situation saying it was not her fault. They told me to call the DOJ and asked why it was rejected because they weren't going to redo my scan. They said they would charge me $80 again even though i had the rejection letter. I honestly didn't care whose fault it was, i just wanted to get my scan redone so i could get my license. Didn't want to waste my time, so I just ended up going to a different UPS from my previous address and i explained my situation to them. I still had to pay $80, but they told me that i should've went to their location initially because they would've done the live scan free of charge as long as i had the rejection letter. It didn't matter if the application was written correctly, as long as i had the letter i was good to go. Not only that, but the Benicia UPS didn't collect USPS packages. My former UPS collected USPS packages, so i guess each location is just different. With this situation, i was waiting on the side carrying my USPS packages and the owner had already told me that they don't accept USPS packages, but i guess she didn't know i was also waiting for the customer ahead of me to be done with their live scan. I overheard the owner asking one of her employees, "what is she still doing here?" Then her employee told her that i was just waiting for a live scan. To the owner, if you got a "problem," just ask the customer because the store is so small that everyone can hear you "whispering." We can hear everything you're saying. Also, situational awareness. She was talking to a relative on the UPS work phone getting mad at what i'm assuming is a relative who also works there scolding him to come into work and even said on the phone to stop with the "bullcrap" excuses and being lazy. Go to the back of the store and complain to him where customers don't have to hear or see that. Be professional. Otherwise two young women were very kind to me. One of them checked me in at the register and the other did my live scan. The young lady at the register was very nice and sweet and made sure that all my questions were answered. The young lady who did my live scan gave good instructions and made sure that every print was in good quality. Thanks for being kind! Appreciate your guys' customer service. read more

Just encountered the rudest new employee, she was so abrasive, disrespectful and clearly hated her job. Usually nice employees at this store, what a bummer! read more

Service was professional and very friendly. The store had everything from a great selection of cards to packing boxes.

The manager at his location has absolutely no idea of UPS' purpose - TO DELIVER PACKAGES!!! Furthermore, she's rude and unprofessional. On April 19, 2024, I placed an order with a vendor and selected UPS 2nd Air. On April 25, 2024, I received a notice from UPS stating that my package was ready for pick at the UPS Access Point at 77 Solano Square, Benicia. The package requires a signature so I had the package sent to the UPS Access Point. On April 25, I went to the UPS Store Benicia to get my package as was told that it wasn't there. On April 26, I received an email from UPS that said my package was being returned to the sender. I called UPS and was told that UPS Benicia refused the package and that is why its being returned to the sender. I called the UPS Store and spoke to the manager. While trying to explain the situation to the manager she told me that the store doesn't accept packages from neighboring cities and then abruptly hung up on me, which caused me to have to call her back. I have been picking up packages (that require signature) from the Benicia store for a number of years and have never had a problem until now. It is absolutely unacceptable for a store -THIS MANAGER - to refuse a package, especially when no prior notice that the package would be refused was given. I am a UPS My Choice member and the reason why I became a member is because I want to be able to manage my packages, especially those of value and/or require a signature. For a UPS manager to arbitrarily refuse packages without prior notice is absolutely unacceptable. UPS needs to reprimand this manager for refusing the package and exhibiting rude and unprofessional behavior by hanging up on me. This store needs new management! read more

I came to Benicia because I thought I would get better customer service. I should've known better. The lady was so rude. I understand she's by herself, but snatching up from my hand and making a face like she's irritated is not good customer service at all. Not that it matters, but I will not be returning to this location. read more

I walked in so frustrated that I had to come back a second time to deal with shipping something back to Amazon. Luckily, Lea talked me off a ledge and was able to save the day!! So grateful for the service! read more

They close earlier than advertised. Poor customer service and rude employees. Don't recommend this business read more

The only reason I would ever walk into this establishment is for Amazon returns. I would NEVER spend a dime to support this business. The (female) owner is always so rude. I popped in last week to drop off a few things to send back to Amazon and there she was... berating one of her own employees. Saying loudly, "You're not a child.... (Do xyz)". I don't remember the rest of her banter because I was so in shock as to how she publicly embarrassed this person with the store full of people. She did so without even talking the time to understand the employee was already helping one customer and that's why the other was waiting. Never again. I'd rather drive to Vallejo. read more

I just came here on a Wednesday night five minutes till closing time of 6:30 posted on the door as shown, to find everything locked up. Not a reliable business if they can't be open during their posted hours. read more

The UPS Store - Shipping Centers Near Me - Benicia, California

Love coming to the UPS store to get a notary completed! Great value and always appreciative of their quick service on the spot

If I could give zero stars, I would. Primarily because of the lady named Sudha. I believe she may be the owner, which is hard to believe given here outrageously poor customer service. I've had multiple bad experiences with her, but this week was the final straw. She enters the wrong info on the shipping label, then gives me a pen and tells me to fix it!? Is this a joke? Surely I was on a hidden camera show. No reputable business treats their customers like this. She doesn't listen to you (the paying customer), she charges for ridiculous littler things, and seems to be entirely incapable of understanding basic human courtesy. I will never walk into this UPS store without a pre-printed and pre-packaged box. read more

I dropped off several packages with labels already paid for and printed. They scanned them then printed new labels for the boxes. I thought that was weird, and after I left I found out they charged my card on file for additional fees. I was careful with both measuring and weighing the packages when creating the original labels. The additional charges were nearly double what was originally paid to ship, so it seems like they are grifting their customers. read more

Do not ever come here beware!!!! They absolutely do not follow, adhere to the policies of UPS guidelines!!! They are not customer friendly, especially the owner! Unexperienced employee left left a little kid with glasses and pimples and a mask to help me who snickered under her mask when I ask her to help me with my phone to do an rmu code instead of a written label that was prepaid by eBay! Go to Springs Road in Vallejo! They are competent friendly, eager to assist take your money and make their employer money. I consider this in my opinion a gangster rogue location look at all the negative feedback.!!! Beware! Oh, and I couldn't give zero stars so a one star is generous don't waste your money don't help a location like that read more

Terrible experience. I should have known from the rude way i was talked to on the phone when I just wanted to know if it was busy (like 10 people in line with one person behind the counter busy like Vallejo UPS does it.) So shipping was expensive-fair, I expected that. But then my charge was way over what I was told shipping estimate would be. When I asked why I was told I would get an itemized list AFTER paying. When I looked at receipt there was a bunch of charges I was not made aware of AND THAT I DID NOT AGREE TO! When I brought that to the owner's attention she would not work with me at all and was extremely dismissive and rude about it saying that's how she pays her employees...the employee that she was yelling at while I was there.... Owner super rude and scandalous. Do not use this location. If you have to be wary not to get sukkered into unknown charges just so this bad business owners can keep employees to yell at. read more

I just have to take about Leah an employee at the Solano Square UPS Store in Benicia. Amazon could not give a qr code so Leah was on chat fir 30 minutes until she got that code and did not complain once. She has the patience of a saint and I'm an old lady who is taking a very long time to type this so whatca blessing she was along with a young mancwhocworked with Leah were a joy to be around!! read more

I went there several times a month and Phillips has been always so professional, caring and great at assisting with things that I need. He was patient to show me how the copy machine works. Definitely come back again. read more

I don't write a review unless its deserved or needed. This one is needed. I went to the UPS Store in Benicia today to drop off an Amazon return. The "kid" behind the counter took my returns ok but completely ignored me as a customer. I asked him for a receipt and he curtly replied, "You'll get a receipt" in a surly tone. No "thank you" or other acknowledgement that the transaction was complete. He was more interested in bs-ing with his fellow employees. I ended up just walking out, disgusted. This store's management needs to refocus on training these "kids" how to be polite and about customer service. Clearly, this one had none of that. I get it...they are cheap to hire but but my repeat business does deserve more than this. I gave them one extra star because the owner has been quite halpful to me in the past, if a bit abrasive at times. read more

Trying to charge money to tape a package...ripoff!! I will never come in again...totally try to ripoff customers...not trustworthy at all. read more

I've been to this store multiple times--to get documents notarized, fax documents, and return items to Amazon. Every time the store personnel have been friendly and efficient. read more

Ridiculous pricing to ship packages. They told me it would cost $26 so I went to USPS instead and shipped the same package for $12 and will be delivered a day before UPS' delivery date. Good luck with your "inflation" read more

I've been to this store locations a few times and been lucky enough to be assisted by a young man named Phillip. To say he was helpful would be an understatement! He helped me with so much and was able to help everyone that came in the store at the same time. I rarely write reviews but i had to for him! He was that good and will be successful in any job he chooses. I wish I had employees that worked this hard! Thank you Phillip! read more

Have never experienced such rudeness at a UPS. The two working refused to answer the simplest of questions without scoffing and sneering (how to print a doc from their computer), and were making fun of my husband and I in front of our faces. The reason: we were following the printer instructions listed, which turned out to be irrelevant. Somehow our fault for being so stupid. Go somewhere else. read more

The service here is very rude. I returned two AT&T receivers there, and six weeks later I get a notice from my provider that they never arrived. My first call to the shop, I speak to an older woman and told that they keep no records of returns, and the receipt issued to me on day I took them in was in my hands, and that's it. I later spoke w/ UPS Customer Solutions Department, and told me they'll take care of it. CSD instructed me to just call the store, and have the manager send them an email listing my account #, name, and date of return. Manager answered the phone, as I begin to forward the instructions, she cuts me off and shouts repeatedly "No, we don't do that." I ask "you can't email UPS CSD w/ the info", and replied "No, you got paper, we're done" CSD had to then call the store while having me on hold, and have her send the email by EOD. They also said she would apologize to me for her behavior, and when I spoke to her again to take note of my info, no apology. read more

The staff here is friendly, but not proactive or well informed about their services. They charge their customers to print labels that are already purchased through the UPS system and it took 4 people to figure out that I wanted an Express box for my shipment-even though that is exactly what I asked for. Definitely may be worth the drive to go to another location or USPS instead. read more

UPS told me they were a drop off location that they would show me how to Have them scan my phone for a label, but they stated that the written out label on the package was perfectly fine and acceptable for this prepaid package. eBay generated the tracking number. UPS stated they were a drop off location would help me, but they claimed they could not do such a thing they wouldn't even look at my phone, I was told to print out a label on the computer for $2.50 but that would've been a waste of time because they couldn't even do it. They told me the manager would call me yet she was in the store in the background in the young lady snickered in my face when I thanked her for her help and went outside to try and generate the stupid code. Don't give these people a nickel of your business! They are nasty, unprofessional, and don't give a hoot about their customers. Furthermore, they also blocked me so I could not call the store and leave a message for the really smart manager that was trying to help me just kidding. She was the opposite as well. read more

Very friendly helpful personnel. Always willing to help with whatever my needs are. I totally trust them.

I don't waste my time doing reviews unless I'm really pleased or really ticked off. The young kid is rude. The people who run it can be rude and close early. I guess they don't realize that the way you treat your customer as the number one way to grow a business. Thay lost me as a coustomer. read more