I love this UPS store. The clerks are always helpful and very polite. I especially like that I don't have to stand outside and wait at the UPS truck garage anymore at Christmas time for my turn to get inside and mail my packages. I always use this store for mailing Christmas packages and to send care packages (in two days) to my son in Illinois and (next day) to my friends in Michigan - all at a reasonable price. Thanks for the great service :) read more

I'm flabbergasted, I tried to complete an Amazon return, apparently, I needed the shipping box, which I didn't have anymore, the manager told me to leave and find a box- last I checked, you are a shipping solution company. I asked if I could buy a box and tape, which I did, as I was leaving they were making very disparaging remarks about me loud enough so I could hear. I will not return to this store read more

I see several reviews here multiple years old about how rude and unprofessional Brenda is, but here she remains. No matter what I go in for, if she's the one helping me, there's at least one thing I did wrong, guaranteed. 2 stars because some of the staff is kind and helpful. Brenda needs to go. read more

went in there to ship a few boxes. manager brenda has a really bad attitude and will get rude with you very quickly. today was my first time using the store and its definitely gounna be my last also. read more

great customer service, and speed! Had to ship out a couple laptops in a pinch. The team was more than helpful in assist me!

The worst customer service of any UPS Franchise In Michigan. In lieu of being helpful the elderly lady at the counter complained how Q code wont work. I guess she cant read and type in the transaction ID. Dont bother with this clown show. read more

Been in here twice and have found Brenda to be straight up irritating both times. If you don't have a need that only they can provide, suggest you go somewhere else. For Amazon returns or any UPS shipping, highly recommend going to Peak Performance in Big Rapids or the UPS dock just East of town (although their hours are pretty slim). I'll try to avoid Brenda like the plague going forward. read more

I have never had an issue in the store. I have been received positively every time I have been in the store; whether it's a return or Amazon. Thank you Sherry T read more

Absolute worst experience at a UPS a store. Brenda was so rude and unprofessional. I had never returned an Amazon product before, but I had the QR code ready to go And 2 products to return that came in same package. She rolled her eyes at me and called the person behind me up to the counter. She then waited on me try To grab my phone several times. She finally asked me go to my Amazon account because 2nd QR wouldn't scan. Got through that and she literally screamed Have a Nice Day and started laughing as I was leaving. I will never return to this location! read more

So glad to finally have a UPS store here! Located directly nextdoor to Buffalo Wild Wings in case you can't find it.. they didn't have the signs up yet when I was there last week as they had just opened. read more