Ron and his staff are all so amazing. It's so worth every penny. It's a nice slice of apple pie in this crazy world we live in. They literally know you and recognize you immediately and are always so kind and helpful. I love the feeling of being in a small town but we really aren't. But That's what you get from here. read more

Everytime my ebay business spikes, I go see my friends at the UPS Store. They rock!

Super fast and friendly, open until 7pm on week days and until 5pm on Saturdays. I love the small town feel of this store - it reminds me of Mayberry. It's nice to know this place is in town and so close to many of my regular stops! read more

I go there often for my Amazon returns. Staff are super friendly and quick! There new location is big and super clean! I'm so happy that I live close to this location! read more

I want to to express my undying gratitude to Ron Rolek the manager at this amazing UPS store. I do daily business here for over 10 years, and without Ron my personal life and business life would be extremely stressful! Ron runs this facility with grace, professionalism and accuracy. He has been able to turn a UPS store into a neighborhood treasure. I truly believe that the young people that work in this store are polite, patient and professional due to the grace and guidance under Ron. There are no words to say how great Ron and his crew are!!!! read more

This location is just awesome! I recently went to another location in valley village and it was AWFUL. The employees here go out of their way to help and when I have an Amazon return it's easy as pie and i never have to bring an envelope and it usually takes 2 secs and i'm good to go. Wish the other local UPS stores would take lessons from this one. Whoever manages this store deserves a major gold star and should give lessons to the one in valley village especially. Keep doing what you're doing - the best!! read more

I went to another UPS store that day where the staff couldn't provide any clear information. I walked into this store and 2 staff members greeted me and both took care of my package. Night and day difference. This store is awesome. Thank you guys !! read more

This was the best experience that I have ever had shipping a package! And during the busiest time of the year! I was so impressed by the fast and friendly service that I had to pull over on the way home to write this. Thank you! read more

Friendly neighborhood UPS store. Convenient for shipping and easy to make Amazon returns

The staff is very efficient and friendly.. wait times rarely exceed 5 min regardless of how busy they are.

Why am I reviewing a UPS store? Aren't they all the same? Nope! This branch is always fast, friendly, no BS. if I'm returning something and there's a line- they just say leave it here- you're all done! What? That never happens these days. And it's happened three times here. I tend to get the same guy to help. He's fast, multi tasking, serious about packaging and I'm out the door, with a smile, within mere moments. This customer service will keep me choosing UPS. read more

Wonderful employees. Fantastic service. Crappiest parking in the valley. I had a mailbox here for a bit, and everyone was beyond helpful. It completely suited my needs and was a great price. The only bad thing about it is how insanely difficult it is to find parking. And most customers will happily take up a dual parking spot with no apologies. So, either park illegally in a nearby parking lot or take a Lyft to get your mail. Other than that, kudos! read more

Rude as fuck customer service! I just walked in because I got a delivery missed note on my door. All of the customer service reps were busy, so I stood waiting. A few mins later, a man walks in, and comes right in front of me and walks up to the counter as a customer left! I said "excuse me, I've been waiting." He turns around and said "It's just a 10 second delivery!" At this point I look to the cashier, and she takes him ahead of me! (He was NOT a UPS delivery person, or mail carrier) I couldn't believe it! I stood there in shock, then I said "How do you think it's ok to cut around someone like that?" He just rolled his eyes, and left the store, while the cashier said "That's how we all get our packages at Christmas! Deliveries blah blah blah" in a very nonchalant attitude, as if it didn't matter. I didn't yell, but other customers were starting to look, also in shock and embarrassed. I finally tell her, "It doesn't matter that he had a 10 second delivery. That was rude to cut around me, and you allowed him to do it." She just shrugged her shoulders and didn't give a fuck. I looked for a name tag, but she didn't have one. She could be Filipino or similar culture. I hate to describe someone using race, but without a name tag it's pretty impossible. Fucking rude PUTA! I'll NEVER ship here or use any other services they have! read more

All the employees here are amazing! I see all of them every day and they are so nice. I highly recommend the mail box rental, too.

I am a frequent patron of the UPS Store. I had been going to other locations and had received okay service....not bad...nothing to really complain about. But, I now live within walking distance of this Toluca Lake location and have been there twice in the past week. All of the employees are genuinely friendly, and served me with the kind of customer service that I sometimes feel is lost for good. This is now my only UPS store location. Kudos! read more

Terrific service! I had to mail two area rugs to Texas. The Fellow who waited on me expertly boxed the rugs, quoted the best rate for sending, plus very reasonable insurance coverage and gave me a delivery date.... they arrived exactly on the date and in excellent condition! I am very impressed with the service! Will definitely use this UPS again read more

Employees at this particular UPS Store are genuinely friendly. One day, when I could not find parking.. I illegally parked my car in the back alley to try and quickly drop my packages off.. instead one of the employees came to the back alley, grab my packages and he came back and gave me my receipt. I really didn't expect anyone to do that for me. read more

I've always had a good customer experience here, which isn't typically the case when you're dealing with shipping companies. I just popped in today to drop off a prepaid bag from ThredUp and they were polite, efficient, and I was in and out in under a minute, receipt in hand. The staff is always friendly and take pride in their work. They have a good selection of packing materials, padded envelopes, boxes, etc. I also noticed used boxes by their trash bin in case you're moving or need one for a package. I've never had to deal with long lines or surly clerks here, which is a good thing! They have a few dedicated parking spots behind Paty's or you can double park directly behind the building or on the side street. read more

Miracle workers. I hate hate mailing stuff, I'm not good at it. But every single employee here is friendly, helpful and wants to keep the cost down. I don't ever want to go anywhere else. read more

These guys must be the nicest and most helpful people in the mail industry! Now that I've moved, I actually drive past at least 4 other UPS stores to go back to this one. Their customer service is just exceptional. They're also incredibly fast; I've seen lines of 10 people or more, completely gone in minutes. Everyone is out the door, with a smile on their face (literally; these guys make you laugh!) The parking isn't great, as there are only a few spots out back. Fortunately, the turnover is fast and you never have to wait long. The front has a few meter parking spots right on Riverside. read more

Most unhelpful rude customer service ever!! I had to mail official passport documents in a specific way as required (using air waybill). I showed the store personnel the official instructions but they were clueless. On top of that they had an carelessly lazy approach like they didn't give two cents. On my persistence to figure out an answer (I knew it was possible from the official instructions), they started guessing and lackadaisically misled me saying I have to print the return label at home. I left the store and called up UPS main number and got my questions answered right away and was moreover told I could do print it at the store itself. I went back to the store and explained the process to them. Instead of appearing apologetic, they proceeded to behave like they are doing me a huge favor by pointing out their print station. When I pointed out, that they were not much helpful right from the start, the girl at the counter got increasingly rude and threatened indirectly not to help me. I immediately left and gave my business to another UPS store. Worst customer service ever!!! I am not angry that they didn't know the specifics on the mailing requirements. I am angry at the fact that they made no attempt whatsoever to figure it out, were totally unhelpful and on top of that, were extremely rude to a customer. read more

They stole from me!! I sent a package to my husband over seas in Italy! The man that packaged it took everything that I was sending my husband and said that he would package it. He brought it back sealed and said everything was in there. I didn't get to do it.....then..... COME TO FIND OUT MORE THAN 1/2 OF THE CARE PACKAGE WAS TAKEN!!! shady shady! I feel completely sad about this! LEARN FROM MY MISTAKE AND ONLY YOU PACKAGE YOUR PACKAGE!!! and it cost me over $100 to send it!! read more

Jeff who works there was really nice and honest which I truly appreciate. Jeff kinda looked like me before I cut my curls off so it was kind of funny to see myself. But he was very honest about the pricing vs usps next door for tracking a envelope. I appreciate the honesty and will def consider using ups for my packages in the future for jeffs honesty and politeness and being patient with me !!! Bravo Jeff and I hope UPS understands who they have working there for them! read more

I feel really sorry for the general manager here: HE WAS VERY HELPFUL. I needed something notarized, and he got me right through. His staff on the other hand, consists of a bunch of high school (or possibly just out of high school) kids who spend more time teasing each other with inappropriate profanity in front of customers than they do working. It's really obvious that this poor guy does all the work there himself. I just hope he wasn't the one that hired those kids. read more

So I walked in today (black Friday, day after thanksgiving) was greeted with a smile which was awesome...cause I know it sucks to be open today. I didn't catch the guys name who helped me...but man its hard to find nice people like him nowadays. I am a first time amazon seller and was so confused about the shipping. I want and need to get this right (for the future also). He answered all my questions even though I didn't ship from here. I ended up buying shipping through amazon...but he was nice enough to get me a box and label etc...THIS is the kind of service that is so much appreciated. Through all the holiday mess and just the nastiness of people lately. I am going to make this my UPS shop from here on. THANK YOU!! :) read more

Amazing amazing customer service! Will for sure come back. Store is full of whimsical toys and cards and random detox teas. It's a super fun place and the guy behind the counter even gave me a yummy lip gloss. 10 stars read more

So upset...just went in to return and Amazon purchase with a bar code. Neither of the machienes were working so the lady behind the desk took out a sharpie and asked for my phone number. Started wrting down stuff saying the information was in the computer but they could only scan once and would need to restart the whole system. When i asked for a tracking number or a receipt she couldnt offer me either. Then reaponded with "im trustworthy but whatever " really lady ...i said, i don't know you at all to say if your trustworthy or not ...i had a probelem with a rethrn in the past and had to search for my receipt to prove to the company i did return it so i always want a receiot in case ...what she should have said is i totally understand and im so sorry..... i said i wasnt comfortable without a receipt and she said fine the come back on monday ... PS i wont ever come back to this UPS and her crapy attitude only validated my decision NOT TO TRUST YOU .... someone needs customer service training or a job where she doesnt beed to interact with people. She was a shorter heavier lady with long black hair read more

We've had a mailbox here for well over a decade and there's a reason for that. The staff is friendly and professional. There's a warmth here that I appreciate. Like, a small town vibe. I dig it and it keeps me coming back. read more

I absolutely love this UPS store!!! Always a smiling face & great care for their business. I can never think of one time I had poor customer service. Ron the Mngr is a wonderful leader of a great team! read more

When I have to mail a box and it has to get there quickIy or need something notarized I always go to the UPS STORE on Riverside Dr. in Toluca Lake. Everyone is always so kind and thoughtful. So happy they are close by and easy to access. read more

Really bad customer service. I tried to drop off some USPS packages because I knew they'd be closed by the time I got to one. I had other UPS packages to drop off as well so I thought this would be a convenient option. I've also done this at several other UPS stores before without a problem. This store turned me away after I brought in several boxes. Made me load all the boxes back into my car. Zero concern on their part, and they were rude about it too. I work with a large company and have to go to UPS quite often. Don't bother coming to this one for business or personal deliveries as they are not helpful at all. Parking is terrible too (as others mentioned). Over all major inconvenience in multiple ways. Wish I could give Zero stars. read more

UPS Store Toluca Lake has best friendly employee's who give wonderful service, special occasions when sending out gifts they pack & box everything just right and so reasonable, have gone for this type of service at this location many years now and just want to thank them all for great Customer Service not easy to find these days! read more

I love UPS Stores, they get you out of the door in no time! I needed to fax something and have it mailed too (yes, some company out there still uses fax machines). I was in & out before I new it. The only problem is they add a surcharge to your stamps and shipping which I don't dig but I understand, it's business. Still, can't complain because the convenience and time-savings make up for it. read more

I went in this afternoon to get passport photos for my son and myself. The woman behind the counter tells me she can do mine, but not my sons as the camera won't take his (he is too small). He is almost 3 years old, is tall for his age, and weighs 33lbs. He typically shows up on camera, and is actually quite adept at taking "selfies". What was THAT about? SMH read more

Love love love theses guys. Such great service and prices. Happpyyyyyy to see them anytime. They make the whole process delightful. Thank you read more

The notary at this UPS store is knowledgeable and helpful. Thanks, Kat!

The staff here was useless. One person suggested I drop off a package to the UPS truck "meetup spot" where my package could possibly make the overnight shipping cutoff but I would risk getting the package lost. GREAT SUGGESTION. I'd love a 50/50 chance of my package making it to its destination. Then I asked for the other options to get the package to its destination the soonest. He recommended I send it two-day and had me fill out a new form. Only to find out that was not in fact the quickest way and I came up with my own solution and didn't even need the extra form I filled out, I could just use the same label I already printed. This guy also suggested I go back to my office, print out a new form and then return because it "POSSIBLY" may be a better solution, so do you know your service or not? These guys would do more use just loitering outside the store as opposed to actually working IN the store. If you need to ship something, I'm certain you'd have more success with a carrier pigeon. Highly recommend literally anywhere else but this location. read more

Yes, as good as it gets. Very helpful, friendly staff that go out of their way to get the job done. Used them twice so far, in a complicated story, I'm really impressed, gladly next time again here! read more

the employees at this location are usually pretty welcoming and accommodating, with the exception of the younger guy " Don Diego" who is incredibly rude, condescending and unfriendly. read more

I've had a mailbox at this UPS Store for over 5 years. I have not had one issue in the whole time. The staff is friendly and helpful, often going above and beyond. I am writing this review because I recently had a friend drop off a laptop for me. Not only did the UPS staff hold it for me for over 2 weeks--but it was clearly a laptop and they kept it safe for me. No customers nor employees took it, which tells me the quality of people I am dealing with. I highly, highly recommend this location ! read more