I came into this UPS store expecting a straightforward experience, but unfortunately it was pretty frustrating. I requested a full pack-and-ship service for a box of books, and the associate helping me (Myra) made it feel like I was asking for something unreasonable. Her attitude was noticeably dismissive and unhelpful from the start, which already set a negative tone. What really stood out, though, was that she took two personal phone calls while in the middle of helping me. I was left standing there waiting while she finished her conversations, which felt pretty unprofessional and inconsiderate. I completely understand that workdays can get stressful, but basic customer service and respect for a customer's time shouldn't slip--especially when you're paying for a service that's supposed to be handled for you. Hoping this was just a one-off experience, but it definitely left a bad impression. read more

When I think of exceeding expectations, satisfaction and execution of a task, the UPS Store on 2210 West Sunset BLVD takes the top prize. Through constant communication via phone and email to exquisitely packing of a rare item, this store is the best. I take part in various auctions and one aspect that is difficult is the coordination of logistics. Not with this UPS store, please use them, they will make your lives easier. Btw, I take part in the Bonham's auctions on Sunset, I highly recommend you use this store for any items you purchase through Bonham's. Finally, what amazing value this store offers as well, extremely cost efficient. Cheers! read more

Location is right on Sunset Blvd. I've had efficient service everytime I've gone there.

I tried to pick up a package at this location. I went into the store today presented the Associate with my valid DL to pick up a package for husband. The package was not in my name, but last name and address was the same as the package. They (owner and staff) would not release packages although UPS site (supplied link) indicated I met parameters to pick up. I was inconvenienced for 40 minutes. I never received a sorry from owner (from Associate, yes). The owner read first line of UPS pick up requirements and clearly read no further. I specifically had to point out to Associate, who then read aloud to owner on phone. I did not want him to get in trouble so I had to wait for owner to arrive. She LITERALLY did what he did; checked DL and took pictures, then gave me the packages. She is an awful person that wasted a customers valuable time and cannot follow simple instructions, even with presented with facts from UPS. Attached is a screenshot from UPS (https://www.ups.com/us/en/support/shipping-support/id-requirements-for-tendering-shipment), that I presented to her and Associate. I would suggest a different location for your business; picking up packages (access point), printing, copying, etc, as they were under staffed at 9am, especially if there are issues. Another person left annoyed and frustrated because there were systemic issues that could not be resolved with Associate. Edited after Owner's response: I never bullied your team. I am a polite, kind, considerate person, that does not like my time wasted. When someone presents your wife/owner and the Associate (who was kind) with UPS REQUIREMENTS, I should not have waited 30min for her to arrive after the Associate (new or otherwise) read her details from the provided link (and attached photo) of UPS. I will use another location, and suggest others do the same. read more

The UPS Store - Screen shot of UPS identification requirement https://www.ups.com/us/en/support/shipping-support/id-requirements-for-tendering-shipment - Mailbox Centers Near Me - Los Angeles, California

This guy name Bryan he was with so rude !! I was so friendly No even my good morning he answered , i work with patients i have never had this kind of actitud , he even couldn't help with mu return !!!! read more

The UPS Store - Ups - Mailbox Centers Near Me - Los Angeles, California

This UPS location routinely exceeds all of my expectations when it comes to service, care, and experience. Myra and Robert in particular have always helped make my experience smooth and enjoyable and I appreciate them so much! I live in the area but even if I didn't, I'd go out of my way to frequent this location. Great store, friendly and professional service, HIGHLY RECOMMEND! read more

The staff was dismissive and made no effort to assist me. Poor customer service -- I won't be coming back.

This has to be one of the best UPS stores in all of Los Angeles. The whole team greeted me as I entered the store and they were quickly able to identify what I needed from my big printing project and provided me with all the information I needed to make my project look sleek and professional. Thanks to Jezra, who was patient and kind with me, I found the experience stress free and informative. read more

This is the newest UPS store in the border of Echo Park and Silverlake on Sunset Boulevard in the same plaza as the 7/11 and Silverlake Ramen To-Go. I'm so glad it's here and it opened on October 2023 and it's a great new addition to the neighborhood. I will say the returning a few Amazon packages was confusing. So I essentially had to use the self-service option by going to the kiosk in the front of the store and scanning my 'no box, no label' QR code. Then you take one of the poly bags and place your item(s) inside. Then you confirm and print the label. I didn't realize there were different size bags and that it also prints a receipt after. So the first time I did it, I didn't get a receipt lmao! Second time, the gentleman helped me and he showed me that I could confirm and also print out the receipt at the end. Next time, I'll know, but wanted to give people an idea if they were planning to return any Amazon packages. It would have been helpful if there were a sign or something. read more

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The best UPS store I've ever been to. I had such complicated request for a European passport. John and his team went above and beyond to assist me. Very grateful and impressed by each and everyone one of the employees. Very hardworking and helpful. 10/10 recommend. read more

I really appreciate the customer service I had here today w/ printing an art project. John helped me scale my image for printing, something Staples failed at yesterday. It's tough to find helpful & knowledgeable folks in the printing department. I found it today! I highly recommend this specific UPS Store. Just be kind to them and patient and your needs will be met. read more

was skeptical about going here because of all these bad reviews BUT by far the Best UPS store ive been too. yes the store has no parking but then again its DTLA look for meter parking and you will be just fine , as long as you get some sort of receipt you are good to go kind of sounds like the people whom leave reviews have something against the manager because she was helpful and extremely nice . i did some returns and got a Notary in less than 10 min . will make this my GO TO (: read more

My go-to shipping center! My printed label's bar code wasn't great (crappy printer) but instead of going all the way back home to do it over, the staff was super friendly and helpful in getting it reprinted - saving me a ton of time. Parking is good (for echo park). It's a strip mall so there's easy parking. Never had an issue. Wait: rarely crowded so I never have to wait, they're well staffed Staff: all good, friendly, helpful read more

This store is always clean and the people are so nice and helpful. It's my favorite UPS Store around for miles!

Brian was so patient, kind and helpful! Despite the store being extremely busy, he was patient with my several Amazon returns.

Shredding at Risk -- Think Twice - then run Before Trusting This Store I came in to have sensitive documents shredded -- the kind that could lead to identity theft, bankruptcy, or severe life altering consequences if they landed in the wrong hands. Instead of a secure system, I was told to drop them in an open bin by the front door. WHAAAAAAA???? Anyone walking in could reach in and grab them. Not secure. No supervision. Just a wide-open invitation. When I raised the concern, I expected a response like, "You're absolutely right -- we'll fix that." Instead, I got a justification: "We keep an eye on it." huh ? Im shreeding these for a real reason and the bin is right at the entrance in a busy area. and when they are busy they cant even handle customers on time and I would expect them to stop someone covertly doing what identity thieves do? THEY STEAL DOCUMENTS - Well, That's not secure. That's careless. I was considering renting a mailbox here for the long term -- I live nearby -- but if this is how they handle sensitive shredding, I definately would not trust them with my mail. Its almost as if they do not really realize how important ones mail can be. The staff is polite, but basic security and accountability matter more. noticed some other things that felt off as well. kind of like if you have a small problem with them it would be metophorically the equivalent to an angry waiter doing something nasty to your food. read more

Positive experience. There was parking and Mayra was super helpful and efficient. Would definitely recommend.

I was frantic bc I needed to make a return before UPS closing time. Of course I hit every red light cruising up sunset blvd so I would be arriving 2 min after 7pm. I called in beforehand and Jezra was so sweet and said it's not a big deal and to come in still come in. He was so helpful and probably the best customer service I've ever experienced at a UPS store. Thanks for making my evening Jezra ! I really appreciate your kindness. Thank you. read more

Not a complaint about the staff, but what the heck is up with your printing situation?? The year is 2025. Why am I paying you $2 to use a computer when I have a smart phone in my pocket. Paid for computer use, which is mandated for printing, then gave up due to my time running out and it being too confusing. I'm not trying to make a bookmark or a menu or whatever. Just let me print my shipping label on some normal paper. FedEx printing is so superior. read more

Just went in to do a small print job and had trouble doing the work at the kiosk. They were more than happy in assisting me. I definitely recommend! read more

This location is one of the best UPS stores I've ever experienced. I first went in to print forms and was greeted by great costumer service. Although I had a complicated request, Robert was quick to help and offer assistance. John and Yahara were also very hospitable and gave me a great rate. I will definitely be back to print again soon. read more

Incredibly helpful and friendly! Best UPS I've been to. Actively went out of their way to help me and get me on my way. 10/10 - 5stars

Horrible place to try to get your documents notarized here. Had all my documents and credentials rejected. First review got knocked down due to complaint about horrible parking job and location. Consumer beware. read more

Awesome staff super friendly, fast & efficient! That's pretty rare these days , thank you!

Their customer service is so good :( everytime I need tape, they tape up my boxes for me. And they're happy to do so! Very friendly.

Always a great, fast experience! Shipped an item one time and used a printer, scan and copy second time. Polite staff and easy parking in the lot. read more

I went here to get a notary for $15 dollars. The place that needed it rejected it due to needing a witness. I went back to this location believing that the same UPS person needed to sign off on the witness part. That was not the case and by the time I was told that it didn't need to be him, I was charged an extra $5 dollars. I thought he had made an error so that's why I came back, it was only clear that wasn't the case after it was already signed. Not my best experience as I've done notarization at other locations with both for 15. read more

This location has plenty of parking and the UPS associates were very helpful with finding the right sized box I needed to ship my order out.

The staff is nice, personable and helpful. It's a small location but they get the job done.

Sal at the silverlake location is quite literally the best employee you could ask for! ive been into the store three times now and with the help of Sal, I was in and out within minutes and he saved my day more than just once. absolutely love his attitude and excitement couldnt have asked for more from a ups employee! thank you Sal see you soon! read more

Service is always great, Fragile items are always packed with great care and the correct price for all the service, the best of L.A. read more

This is the best ups store of all time. As a chronically last minute person, it has been so amazing to be able to rely on the fact that this location truly stays open and friendly until their very last minute. Excellently run. Reliable. Always gracious employees. Quality location. read more