Customer service. I was just treated with disrespect. The blonde woman older woman in this store has a very bad attitude. I asked her a question and then I received attitude. Not really sure she knows her job that well if that was the problem, but I did nothing but ask a question. The brunette was very nice. I wish I never moved to the other lady when I was asked. read more

If I could use 0 stars I would. We are new to the area and I have used the UPS in the city that I lived in for many years, and have always been satisfied. I walked into this store #2772 and have never been treated so poorly. I have worked in retail for over 32 years as a store manager of a large grocery store (Vons-Safeway), so I am aware of customer service. Your employee 129401 (the older employee) they may have been sharing the same register was so rude to me when I needed assistance for sending my amazon return. She claimed my return needed to be in the original box that it came in (the box came with 650.00 worth of products and the box was huge, so the box that the product came in within the box was taped and I handed it over to her and she said she couldn't accept it as it was because it needed to be in the 'original package', which it was and how I received it. She continued to explain that I needed to purchase packaging for the box to be sent. The instructions from amazon were - "Boxes should be packed and sealed before dropping off at The UPS Store location or packaging charges may apply" The box was sealed and was the original box it came in, not the full box (650.00 box) but the box was sealed and secure. In the UPS store I frequented in California, I have returned other items and they scanned the QR code and slapped the label on the box and it was fine. The clerk kept telling me that it would not go through if it wasn't re-boxed. I had to pay an additional 12.23 for the package to be sent. Amazon had it as free shipping. I also had two labels I had sent through my email to be printed as we have just moved in and we haven't set up my printer. She said that it would not be ready until 5:00 pm, my visit was at 2:41. She was reluctant to check to see if it was in her queue to be printed, she finally printed only one copy (I had 2 pages to be printed) The copy was a UPS label for an item going to Boll and Branch. She told me that I probably will not get credit back because it was not re-boxed, which would probably cost me another 12.00. I had to send another item from Boll and Branch back in California and I sent it back exactly like I did, and did not have any problems. I just checked to make sure that the UPS tracking for the product from Boll and Branch and it did not go through until today. My whole experience literally made me shaken and want to throw up. The clerk was pleasant to others, but for some reason she was just awful to me. I am a Hispanic professional woman that has just retired. I wonder if that had anything to do with my transaction. The other clerk was very pleasant and kept looking over to her as she was working on my order. I typically do not ever write any type of review, but I am still shaking my head on how or why I was treated the way I was. I hope you can use this review for this particular clerk and let her know that it changed my whole mind on ever bringing my business to the store. I had to return a FedEx box as well up the street at Smart Printing Centers and it was a full 360 degrees difference. The clerk was cheerful, helpful and pleasant. What a difference. I will most likely using them for my shipping needs. It's unfortunate that as an owner/manager that you are showing your employees on how not to treat your customers. Three things that you have wrong in your synopsis. 1) The FedEx box never came into your establishment because I knew I had to take it up the street 2) The box did not contain hazardous materials. The box was the original box and there was nothing in there that was hazardous. 3) You still did not print my second page from my print job, which I paid for prior to arriving. It was 2:40 and it was the first time you checked the queue, your other employee stated as so. 4) You charge for boxes that are unnecessary for your own profit. I know now what 2 UPS offices I will not be visiting and or bringing my business to. read more

UPS store #2772 in Osage Beach. Very unprofessional and rude store owner/manager. She makes everyone in the store uncomfortable and unwelcome (even her employees). They are unwilling to help clients finish their projects, and makes you pay in full even if the work isn't completed, or you will get a nasty E-mail from her like I did. She claimed I was banned from her store LOL. Don't worry lady, I have no desire to ever see you again! Not sure how this store will stay in business. Remember. When dealing with the public, the customer is always right. Not the store owner. Good Luck. read more

Tammy, her son, and every other employee we've interacted with have been so kind, efficient, and helpful. We have a mailbox with them and it has been SO much better than working with USPS. We had to leave town last minute to take care of a family member, and Tammy held our mail (with no complaints) for over a month, and even forwarded things to us as needed. I have no idea what these other reviews are talking about, and I would bet we're not getting the full story from them. This place is great. HIGHLY recommend. read more

The employees in this location are rude and a little bit disgusting. They don't know their business well and lack any concept of customer service. If you have to use a UPS store, then I would suggest you drive to a different one. read more

I was in desperate need to get some work done and thank God for this little UPS store! The customer Service was excellent and everybody jump through hoops to help me get my work done. Thank you ladies! read more

I used Osage Beach UPS for documents for the first time last Tuesday. The older woman working there with gray hair was loud and rude. It took almost any hour togeth it done. The sun was blinding too. I do not recommend this UPS location. read more

The UPS store in Osage Beach is the worst UPS store I've ever been to. For the five years that I've been here I bring business package is here only to be met with a poor attitude every time I come in. As usual today I brought in a package that they mailed back to me that was supposed to be returned to a different location with a return label provided. I was blamed for not covering the labels properly. Keep in mind I dropped the box off here, with a new shipping label not yet attached. The new label could have been easily place over the old one. However I was reminded again before I left that I should not bring an old boxes with labels because things like this could happen. I will no Longer be using this UPS store to ship any business or personal packages. I would recommend if you live in the lake area that you find a different service to ship your packages whether business or personal. read more

I find the owner (Tammy) and all the good people at the UPS Store in Osage Beach, informative, kind, helpful, and eager to please their valued customers. It is a real pleasure doing business with them. read more

I was in town for a family event and needed to ship something home. Julia was nothing less than incredibly helpful! I will be coming back because of her help! read more

Knew it was going to be a unique experience as soon as I was met by the young woman with tatoos up and down her arms and matching attitude. Returning a Direct receiver exactly and with the information as instructed by ATT. UPS said they needed more information. I was on way out to car to get the phone to call and am yelled at that I can't leave that equipment here for a minute while I run out. I did. I know this is a franchise and small business, but still hiring employees with minimum skills is still a basic criteria of success. I wish the employee luck in life, she's going to need it. read more

The customer service was very good. Reggie was so helpful and she even stayed after hours to help me get a package ready for shipment that needed to go asap. read more

Amazing service!!! Very nice woman at service desk went out of her way to help me- I had not printed the label correctly,so she suggested I reprint the label from their computer which saved many miles and hassle on my part! Thanks again! Highly recommend this UPS Store!! read more

On 10/3/16, I had an item to ship via UPS, had not used their service before and was quite stressed on how to handle my shipment.The representative, Reggie, at the counter put me immediately at ease and was so helpful making everything efficient, easy and fast. Thanks to her help, I will be a return customer. read more

I needed a package shipped out of state. The store had just closed. A employee named Reggie came to the door and offered to stay a few minutes late to get my package out for me. She was great and got my stuff out. This is my new shipping place! read more

Had some concerns about sending a package due to it's size and the stability of the box. Reggie was awesome. She went above and beyond to make sure everything was packed good and that the box was stable. read more