I have used this UPS location for years not only for my personal use but also professionally. They have always handled all of my mailings as well as returns with care. i know with absolute certainty that my parcel will be delivered safely and on time. I so appreciate their efficiency when it comes to serving their customers.Nobody enjoys standing in line and personally, what may come across as rude to some is nothing more then them being mindful of helping people in a timely manner. read more

Horrible customer service, and this store nickels and dimes you. They literally charge for tape which is ridiculous.

Quality of service is a coachable opportunity . Examples are greeting customers, attention to packaging items requiring care and overall service atmosphere from all employees needs to be addressed. I visited on Friday 5/3 at 12:22 pm. read more

My previous experiences here have been fine, but I dealt with a very rude worker today. Brought a return bag with label and was told in a snotty tone, "Make sure you tape the bag up next time. In a couple of weeks when the line is out the door we won't have time to tape up bags, so we'll be charging to tape labels and bags. But I'll let you go this time." First, how gracious of you, Sire, to afford me such a grand gesture of generosity. God bless thee. Second, what's the charge for taping up a bag? Because contrary to urban myth, the average American household doesn't keep packing tape at the ready for the occasional return via UPS. I think I'd be willing to pay a few bucks for grumpy pants to complete this task, which is quite complex and requires great skill if I am to judge by the apparent stress this task seems to cause him. Third, if your objective is to cut down on "lines out the door" and reduce wait time, the. adding ANOTHER STEP in the process of packaging a pre-paid return by running a credit card for "professional taping charges" ain't a strategic solution, captain grumpy pants. Fourth, piss off. I'm intentionally bringing untaped bags and labels from now on just to screw with you. Fifth, God bless and have a Merry Christmas. read more

Jenny is extremely unprofessional, condescending and rude. I have experienced this multiple times in the store and will not be returning. I called UPS corporate to report my experience and also contacted the store to request a call from the owner. Kindness is free and Jenny needs some training on it. read more

The lady at the front desk is extremely rude. I had to drop off for the post office. She said charity bag is too . I can understand what you're saying, but every other UPS store takes it. The most nastiest attitude I've ever encountered at a UPS store. I hope the poor guy that helps me quit soon so he can save his sanity. read more

I had the best experience with Georgie! She went above and beyond to help me. Kudos to her! Thanks Georgie!!

Unnecessarily and unapologetically slow service. Place is also filthy, it looks like it's never been vacuumed in ever.

Fast and convenient service, but lacks friendly customer service. You feel like they can't get you out of there fast enough for the wrong reasons. read more

Today, 7/20/20, I was subjected to discrimination on the basis of race. I entered The UPS Store located at 1029 Peachtree Pkwy N, Peachtree City, GA 30269. When I entered the store there were no other customers around. The associate did not greet me. He just turned around with his back toward me looking at something on the counter behind the register. About one minute later, a Caucasian lady entered the store, the associate turned around and still did not greet me. I told him I was next, the associate look at me and said I am going to help her with the box. I patiently waited until the associate set the box down, then I said, "Can you take care of my packages since I was next. The associate said pointing, "You go stand over there". The associate ignored me and proceeded to take care of the Caucasian lady. The Caucasian lady never said, "Sir take her first since she was here before me." The associate made the Caucasian lady think she was entitled. When the associate approach the counter to service me, I shared with him that I was not treated with customer service and I was discriminated against. The associate never apologized. In addition, as I was typing up this letter, I noticed the associate gave me a receipt for my packages with an incorrect drop off time. I know this to be a fact, because when I returned to my car I called the store at 10:02am, because I needed to get the associate's name. So I called the store at 10:02 am. I asked to speak to the manager. The man on the phone said I am the manager and franchise owner, Robert. Robert was the associate who exhibited poor customer service and discriminated against me when I visited the UPS Store located at 1029 Peachtree Pkwy N, Peachtree City, GA 30269. I am very concerned about the rude racial mistreatment as an African American woman and how race discrimination still continues to spread through subliminal tactics such as what I experience today. No one should ever feel unwelcomed in any store. Everyone should experience positive customer service, whereby the customer is valued and needs are met with excellence without being discriminated on the basis of race. read more

Worst service ever! They are incapable of helping you with anything and this if my 5th time having to come here because UPS delivers during the day when I'm at work and won't leave my packages without being signed. Brian who I had the misfortune of talking to acted as if it was a burden for him to locate my package which stated on the UPS notice was delivered there. Rudest people and I wish UPS would leave it anywhere else. Whoever is your owner that walked by might want to think of hiring some people who actually have personalities to work in customer service. Stars given because you have to. They are awful and rude and horrible. read more

The UPS Store - Shipping Centers Near Me - Peachtree City, Georgia

At best 1 star... They are rude. They overcharge for notary. (Charged $4 and the state requires $2) I've been in when there are different employees and they are all distracted (on cell phones, cutting up, etc). Alice is the one who is always "annoyed" - poor attitude. The only good kid is Conner. always go to PakMail instead. PakMail is in the same strip as Ross and to right of Target. read more

This place should be your last resource for sending a package. They always want to ship everything the most expensive way, don't give you options like the USPS they change and arm and a leg for photos and they are understaffed. Go to the friendly US post office and you'll save and be happy. read more

Charged me $106 + the cost of the box to overnight a very small prescription bottle. Clerk never gave me any of the lower priced options to get the medication to the destination later in the day, but still overnight. This medication was being sent to Rochester, Minnesota for a veteran who has had an organ transplant and was seeking medical attention at The Mayo Clinic. This shipment was without any stretch of the truth/facts was a life or death situation. I called Fed Ex later that night and learned they could ship the medication for $76 to as low as $46 and still arrive overnight. Definitely WON'T use UPS again. And yes, what a way to pay homage to those who have served and paid a very high price for their service to our country. Oh, yes the manager, Robert who I spoke with later that evening to report the lack of being given lower priced options was very uninterested. read more

I emailed the store 2 very important print orders on Monday, to be picked up Wednesday. Staff confirmed he had orders, as we went back & forth with emails several times. I show up Wednesday and not only are the orders NOT ready, the owner, who is sitting there hearing the exchange, does not apologize. NOT ONCE, even after I asked him if he was going to apologize for what happened. He did not care AT ALL about my order or my business. Extremely poor customer service. And again, he was the OWNER. I would NEVER recommend them. read more

Terrible customer service!!!! Just moved here but defiantly going to Avoid this place! NO Patience what so ever. 2nd time in this location and no matter what I came in for they gave attitude. Dropping off my package and coming in a week later to ask where it was. I was shocked how I was treated ... the second time I came In a lady interrupted the girl taking care of me and the lady immediately jumped in with her hand up and said "let ME explain to YOU how this works ok? " lol Wow seriously?! I just had a couple questions about my package, I don't think I was being unreasonable ... can I not ask 1 question ...no consideration or anything for the customer concerns. unwelcoming BOTH times I came in . Felt rushed out and they had NO time to deal with me... the store was EMPTY! seriously ? I get your busy ... EVERYONE is busy ... I know you have other things to do but my God treat your customers better. read more

I just want to give some praise to the crew at this UPS store. They are always amazing but one goes above and beyond all the time. His name is Brent. Brent is always fast, polite and so very knowledgeable! I would recommend him for all your mailing and printing needs. Every store needs an employee like him read more

They charge a $2 fee to drop a FedEx package off with them knowing dang well FedEx stops by. And they are rude about it too. Gheez. Terrible place and terrible customer service. read more

I love this place. The staff is polite and professional, and they literally could not make it any easier to get my packages mailed quickly and dependably. Highly recommended! read more

As senior citizens, we have always had excellent service in getting Amazon returns shipped out here. Maybe they have had a change in staff over time? They have always been polite, helpful, patient and efficient for us. read more

I now go to pack mail. Ups has been consistently rude, more expensive and unaccommodating. Would not give me tracking numbers for my business packages. read more

They charge a dollar to tape a box. I asked if I could leave the package to go next door to Kroger to purchase tape. He of course said no. It was a big heavy box. Customer service is a thing of the past. read more

Jennie, the manager was rude and had a nasty attitude when I asked for my returned package to be reshipped because they misdelivered it or didn't attempt at all, causing it to sit at a holding location and then eventually be returned. She informed me that I would need to pay again to have it reshipped. When I asked for the manager she said, "His name is Robert Barton, he's not here and he's not going to give your money back." Mind you, the recipient of where the package was to be delivered said that there was not a note left on the door informing them that UPS attempted delivery. VERY disparaging customer service. Please do not gamble on trusting them to be helpful, civil or courteous. It will not happen. This place should be "gutted" and turned into a FED EX store. Mr. Robert Barton and Store Manager "meany" Jennie, of store #2908, I am not done writing reviews. Also, I am sending a formal complaint to the Consumer Financial Protection Bureau! You cannot provide a service and not provide a solution when a problem results.....on top of KEEPING MY MONEY!!!!! read more

I have always had great service here and I am a frequent customer. The workers are always speedy and very helpful. I can bring in a shipment that hasn't been packaged and they will pack it up and get it prepared for me. I will go here any day over the post office (they accept USPS drop offs), which is great. read more

Put in a claim a month ago for $100.00. Carton arrived soaked wet and badly damaged. All contents were soaked wet. Actual damage $300+. Still waiting for a response. Don't hold my breath. read more

I've been a customer for over 10 years. I read complaints about paying $1 for taping a package but people don't realize that a roll of tape costs $3-$4. So, go ahead and buy your own tape. Yes, shipping costs are high, but that is determined by UPS shipping rates, not the store. I've known Robert, Alice and Brian for years and they've been super helpful. They've forwarded mail to me when I needed it. They've checked my box when I'm looking for a piece of mail. They've checked the sender when I receive a package I'm unaware of. As for comments about they staff being distracted by cell phones... they've always put their devices away when I walk in. As for being rude, that's a new one. I've never heard them be rude but I've seen a lot of customers be rude to them, especially during the holiday season when they are working long hours trying to get everyone's packages shipped. I'm not saying that it didn't happen... but that there are always 2 sides and more people will take the time to write a bad review than to share a positive experience. I'm here to share years of GREAT experiences with this store and it's team. --Long time happy customer. read more

Absolutely terrible experience! I called ahead to place an order which they confirmed via email - when my boss arrived to pick it up they did not even start on it! Never going back again! read more

The store has always been able to help me with my small business needs. They're always nice and speedy. The customer service is top notch too. read more