Yeh not good. Front desk has at least one Karen and one person that can't be bothered to look up at you. The lady next to me had been sitting in the waiting room for more than 2 hours past her appointment time. I've just passed two hours passed my appointment time and I'm still gonna be here a minute. The waiting room had every chair filled. People were standing and sitting on the floor. The shows they had on were from the early 80s, at best. The facility itself looks like it half way through demolition. I'm not sure if there's a remodel or not. Maybe after another hour or two I can tell you about the medical staff. If it's this or the VA for you, gamble on the VA first. UPDATE: with pics of the exam room read more

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Great doctors, but literally no regard for their patients. Multiple hour waits are common

Good evening I'm sending this review so many can see, I don't know if you've experienced this or not. My brother had an appointment at the Urology Group in Southhaven , Miss. his appointment was for 10:00 am with Dr. Walter Rayford. He had been there ever since 9:30 am so he wouldn't be late. He paid a copayment of 30.00. He was told that he was having a biopsy today. Once he saw Dr. Rayford, the doctor told him he didn't need one. Now copayment made already, my brother ask if he could get his money back. Now if you miss an appointment, you're charged for that, so what's the difference if you're diagnosed incorrectly, you come thinking one thing and it turns out to be another. Dr. Rayford makes the statement to my brother about the copay, " it's just 30.00, don't be so cheap. " My brother states I'm on disability so that 30.00 means a lot to me. The doctor, Walter Rayford, states " you need to get you a job. " This is totally unacceptable, disrespectful an unprofessional. The waiting room was like a sardine can. 30.00 isn't anything to him because he's already shown greed. Covid on the rise no mandate for mask in that office. I took my nephew and we went in the lobby. I was with him and his wife and son for support. Let him step over in the shoes of being disabled and see what 30.00 means to him. I hope my brother check his medical records because no procedure was done. If it should say so, it's a lie. I will be posting on Facebook as well. read more

I usually don't leave reviews for medical professionals, but my experience at this office made me change my stance. There were a number signs that led me to the decision to leave and never return to this place again. There nurse at the checkin desk was eating a yogurt and couldn't be bothered to say hello. There are signs, on brightly colored paper on every wall and door reminding you that cell phones are not allowed. But the biggest problem for me was being barked at and herded like cattle. The staff has become calloused and devoid of warmth or compassion. Enter at your own risk!!! read more

The doctor and nurse here are good but waiting over an hour for an appointment is ridiculous. I really don't understand why anyone schedules like this. I hate coming into the office just because of the possible wait. read more

The nurses and doctors are great but the wait time is beyond reasonable. Sitting in a wait room 90 minutes past your appointment time and all they have done is collect your co-pay. FYI this is for the Southaven MS location. read more

Horrible experience! We went to the appointment where we were told that we had to pay because they didn't run our insurance and once they do they will issue a refund for the difference. Never heard from them. Got an Explanation of Benefits and our insurance paid. We should have gotten over $600 back. Never heard from them! The procedure was done in March. In July I called and they informed me that there was a credit on the account and it would be 30 days to get a refund. Never got it. Called today and was told that it would be another 30 days. This is people's money you are messing with. And to keep it with no statement ever sent showing a credit?! Where are your morals?!?!!! I would never recommend them for ANYTHING. Everytime I have had to call the staff is unprofessional and acts as if asking them to do their job is somehow inappropriate. read more