Never had a chance to become a member, First impressions…read moremean something still. Walked in to look for a new gym, walked up to the front counter and was ignored for 4-5 minutes with a worker playing on her phone 2 feet away from us. A lady from the back had to come and get her attention. Never offered a tour, or what that had to offer, so we went and walked around looking for ourselves to see what they had. Glad that happened, we found a place that was very happy to add us as members. My personal experiences, some may love the place but your front line workers are an example of how management conducts themselves. Not for me. I need more than some weights, customer service goes a long way.

Friendly staff. Accommodating. Good size facility and low wait times, if any, for work out…read moreequipment. Thank you. Liked sitting for a coffee too :)

This is NOT the Salvation Army Thrift store-- it's an administrative office. If you call the number…read morethey can give the telephone number and address for it though.

He Said: 5 Points is the perfect venue. Incredible staff, an amazing selection of music (especially…read morethe dank jam bands), great sound, a bouncy dance floor, and an all around amazing vibe. She Said: He forgot to add that they also have good quality drinks available at reasonable prices. Plus the bar minders are kind and patient and awesome. We go to a LOT of music venues, and the beauty of this aspect of 5 Points cannot be overstated. Potty Points: 4/5 potty points. Do I wish there were more? Yes. Do I have to stand in line sometimes? Also yes. Do I meet some really interesting people in line and appreciate that as well as the cleanliness of the bathrooms once I finally get to use one? Absolutely yes.

Really cool place to see a band play. Gets crowded. Their drink service area could really be better…read moreorganized such as using a line organizer/velvet ropes - no one knows where the line is and you're constantly in someone's way or randomly standing in the middle of the bar line if you're in the back. That part was annoying. Also plan to be squished like sardines when watching a show if you haven't paid for seating. Of course some clutz/drunk guy spilled his drink on my shoes while standing towards the back watching the show. Definitely buy a seat upstairs if you want your personal space and don't want to constantly be in other people's way. General admission style on the ground floor. It also got super hot with crowded capacity of people they allow in. Downstairs bathroom and basement area was nice and cool. Outside the front area for smokers and fresh air. There was also a food truck parked outside the front of you get hungry. The building itself was really cool, old but maintained and remodeled to keep the antique architecture preserved.

I LOVE this place!! The employees are always kind and accommodating. Every time I shop at HFH, the…read moreservice is impeccable and given with a smile. I'm renovating my home and I've found tile for the bathroom, a fabulous chandelier, flooring for my basement and the list goes on. Excellent quality, great prices and for a great cause!! Eddie always helps me and he's a jewel. I stop by at least once a week and consistently find a great deal. Grateful for HFH and their exceptional team and customer service

Great stuff cheap!! What more can I say? Each location is a little different but this one is really…read moregood!

I would call this place a "Paradise on Earth." A one-of-a-kind multi-resource community center in…read moreRoanoke, Virginia, designed to address the needs of the underserved Northwest Roanoke community by providing quality essential services in one location, and doing so with class. Clearly the architectural design of the building itself is a symbol of hope, of the famous phrase "Where there is a will, there is a way," put into action. Walking inside the Melrose Plaza building made me recall the Bible verse of Jeremiah 29:11 '"For I know the plans I have for you', declares the Lord, 'plans to prosper you and not to harm you, plans to give you a hope and a future."' Melrose Plaza opened its doors on July 2025, as a collaborative project led by Goodwill Industries of the Valleys, the City of Roanoke, and Carilion Clinic, with the goal of creating a new model for community revitalization by dealing with issues like food deserts, and lack of access to education, healthcare, and career and financial planning. For this purpose, I learned from the friendly and knowledgeable information center lady behind a circular counter inside the Plaza, that several unique and one-of-a-kind establishments located inside the Plaza were created. The Market on Melrose, the Plaza's flagship store, is a full-service grocery store, that gives access to affordable healthy food within reach of members of this community, and the first Goodwill-operated grocery store in the country. As I went inside to explore it, what impressed me the most was how clean and well organized everything was. The ambiance was that of a high-end, gourmet, health minded grocery store. It was full of nutritional, high quality, and affordable, fresh, healthy food, placed in a beautiful contemporary designed store with amazing use of colors and light treatments. Next to the Melrose Market is the Henrietta's Cafe where customers can enjoy breakfast, lunch, or dinner in their dining open space, or grab something to go on the way to work or to take home on the way back. The Excel Center, (Virginia's first adult high school), also located in the Plaza, is a place where adults can go back to school and complete their high school diploma in a flexible, supportive environment. A high school diploma can help graduates obtain better job opportunities and with these, better income potential. The Melrose Branch of the Roanoke Public Library not only provides great reading resources, but also offer excellent programs, such as their Carrer Day, to assist individuals in finding the ideal career of their choice. Wellness on Melrose provides health and nutrition services to help you live healthier and happier lives. Together with their community partners, they provide workshops and counseling to help with stress management, nutrition planning, physical fitness, and overall wellness. The Bank of Botetourt branch in the Plaza offers banking and financial coaching for Financial Empowerment of the individual. After earning your money, you need to know ways to save it and invest it to make it grow to use for future goals. And last but not least, exhibits that help value and celebrate the History and Culture of the residents of the area. Starting with the Harrison Museum of African American Culture, with the purpose of cultivating awareness and appreciation of the significant contributions of people of African descent. And also including a History Wall honoring local Black leaders, and a public mural located inside in the Plaza, celebrating the area's heritage. I was totally impressed by this first-of-its-kind, transformational community center collaborative project, made possible by the united participation of Goodwill Industries of the Valleys, the City of Roanoke, Carilion Clinic, and other community partners. It not only is an uplifting project for the Northwest Roanoke community but could also creates a new model for revitalizing communities across the country.

From the owner: Melrose Plaza is a family-friendly destination that pays tribute to Northwest Roanoke's rich…read moreheritage and culture. Our anchor facilities will create positive change and address the community's most vital needs - affordable food, wellness, education, culture, and financial independence. Operating as one center under one roof will make these services more accessible to everyone.