I had a great experience at Advanced Rehabilitation of Jersey City. The staff were friendly and…read moreknowledgeable. With their help, the pain in my back and neck went away.

I called up to make a first appointment. The phone rang for nearly three minutes before anyone…read morepicked up (good thing I had a crossword puzzle to keep me busy). When the woman finally picked up, she was extremely rude. She kept talking over me, raised her voice at one point, and rushed me off the phone when I tried to ask a question. She would not let me make an appointment, and said that they would call me back later in the day. How hard is it to make an appointment?? She also asked me for my name twice, my phone number twice, my insurance carrier twice. Extremely frustrating. They called me back, and I was busy. I returned the call and got another woman who was very pleasant. Of course, she had to ask me the same questions that the first woman asked me, which was annoying. I asked her if they were in-network with my insurance carrier, and she said that they would look into it and call me if there was a problem. Not sure how they didn't already know--everybody other place that I've been to knows whether they are in-network or not. I show up at my appointment, and they tell me that they're not in network so the charge is going to be enormous. What a bait and switch. I was furious. I have no idea if the physical therapy is any good, but my experience with this place was just abysmal.

The Last time I went for a Consultation , he was very sarcástic with me; and I never see…read more him again. While I was explaining him about my Back Pain, he looked at me with very sarcástic smile and asked me " how old are you "/? it was enought for me to understand Wath kind the doctor he was, who makes fun of adults. Because one is of Advanced age , does not have the right to take Care of oneself.? sometimes doctors dont reaized that in front of them they have a profesional patients, who can analyze what kind of doctor they have in front of them. "NO RECOMENDATION"

I was a Physical Therapy patient here for 4+ months recently. I came to them after over 1 year…read morereceiving therapy at another local PT office where I saw little improvement & they ultimately told me there was nothing more they could do. I met for a consultation with Beverly & immediately noticed her professionalism, kindness & real interest in my case. She listened to my full history, asked questions & even consulted with some of her colleagues before creating a treatment plan for my specific issues. I worked with her twice weekly for 4+ months & the improvements are amazing. She encouraged me to work through the plan, modified & increased exercises as I improved & always provided encouragement. Over the 4+ months I watched her work with many other patients with varying degrees of challenges & she was always the consummate professional & she made it a really positive experience. The billing managers & front desk manager were also kind & efficient even at 8am! The office is brand new & has both stairs & an elevator if you need it. They have all types of equipment & machines for every need. I would highly recommend Augustin Physical Therapy & especially Beverly for all of your PT needs.

Let's just say I had a very unpleasant experience.. no reason why I should be asked to give a…read moretherapy office power of attorney

Awesome staff and Dr I feel nothing but comfort and at ease when I'm here receiving treatment will…read moredefinitely recommend to friends and family

I came here for shoulder pains and plantar fasciitis pain & saw Dr Paul. He was incredible, he…read morelistened to my frustrations and worked on my body to relieve the pressure areas. The practice is very clean & the entire staff is wonderful. I'm glad to have found this practice

I had brain surgery in April and struggled a lot with balance, coordination, neck movement, etc…read morepost-op. I worked with Dr. James for about 4 months 2x times a week. He was extremely knowledgeable about the nervous system and knew what I needed to do to rehabilitate my body. He tackled every new struggle I noticed, and worked on different exercises with me every session. They worked with my insurance several times to extend my care, and they were very accommodating with my schedule. They also always greeted me with a smile and remembered personal things about me- It felt very personalized, which made it easier to go. I am so grateful to Dr. James and this team for helping me regain my independence! PS. I have been to other PTs that work with multiple clients at once. I loved that Complete offers individualized attention for their patients to get the most out of their appointments!

He is an amazing and compassionate doctor. I have been seeing him for years and he is a gifted…read moredoctor. I would give him 10 stars! Karen Parziale

I am not a patient but called to make an appointment. I told the receptionist I was crying in pain…read moreand asked for an appointment and she told me they had nothing. I understand if they are busy but the proper thing to say would have been, "let me take your number in case there is a cancellation." I expressed that I threw out my neck and can barely move, and the receptionist laughed on the phone while she told me they had absolutely nothing. Horrible customer service. To think they turn patients away who express they are in severe pain is disheartening, nonetheless laugh is completely inappropriate.

Great PTs and Chiros. Jason is a great PT and I highly recommend him. He really cares! He actively…read morelistens to my concerns with empathy and takes the time to help me. Clean clinic and welcoming environment.

Excellent care Excellent quality…read moreExcellent office experience All availability when you get there,the staff is very friendly and they always check on you,and work with with problems.

I was initially thrilled by Bergen Medical S&S and the friendly staff. My partner and I suffer from…read morelower back and neck pain and had been searching for a provider that offered PT, chiro, acupuncture, etc. - they had it all! However, we quickly learned that it wasn't what I hoped to be. 1. "We take your insurance" - don't be fooled by this phrase. The FAQ section of the website vaguely states they accept most insurance. They did call back quickly after checking my insurance coverage. I thereafter confirmed the amounts due to reach my deductible and subsequent copay/coinsurance amounts: 2 visits to reach my deductible; copay starting the 3rd visit. I confirmed this information TWICE in the same phone call and wrote it down. This information tracked with my in-network benefits so I happily scheduled. On my third visit, I finally realized they were an out-of-network provider because they were not charging me for a copay and instead said I still had to meet my deductible. I would not have scheduled with this out-of-network provider had that been communicated clearly with me. I will say, they are not fully to blame for this as I should've taken more caution and checked with my insurance company as well. It was miscommunication and misunderstanding on both our ends. 2. My partner and I separately filled out patient forms at our initial consultation visit. Text reminders for our second appointment were both sent to my phone number with different times making me believe my appointment time had change. My partner did not receive a text. I initially made the appointment for us but I would assume the contact information to have been updated once the patient filled out the forms. I believe certain medical appointment reminders are considered Protected Health Information under HIPPA. 3. At the third visit, the doctor went over my neck x-ray with me before my scheduled acupuncture. I was prescribed x-rays for both neck & lower back. The acupuncturist shared that she had not reviewed my x-rays yet and would check with the doctor while I was undergoing treatment. Upon her return, she shared that the doctor did not receive my lower back x-ray. Both sets of x-rays were completed on the same day by the same imaging facility. Both sets of x-rays  & the radiologist's impression remarks for both sets of x-rays are available me in the imaging facility's patient portal. 4. My partner received a text reminder for his 3rd appointment: "2 appointments today beginning with chiro at 4:30PM." Upon his arrival, he did not get seen by the chiropractor first; instead he saw the acupuncturist first. 5. My acupuncture appointment finished around 5PM and saw my partner waiting in the lobby. He was told to wait there for the chiropractor. I sat with him while he waited. There was nobody at the front desk to ask how much longer we'd have to wait... Then two individuals walk to the lobby with their bags. One individual introduces himself as the chiropractor and says my partner was taken off his schedule and he is leaving so he can't see evaluate him anyways.  We were told office hours that Friday were until 6PM and my partner had been waiting for at least 15 minutes but it wasn't 5:30PM yet. 7. I cancelled any upcoming appointments following the "miscommunication" on Friday. I was told my partner had scheduled an appointment for the upcoming Wednesday. I told the receptionist that the office called him to apologize for the scheduling mix-up but he did not make an appointment. She insisted he did make an appointment and would be coming in on Wednesday. (Surprise: my partner did not schedule an appointment.) 7. I requested itemized super bills to be sent via email - separately to myself and to my partner - for record-keeping purposes in case something goes wrong with the insurance claims they submitted. My partner received his invoice with the details required for an insurance claim (i.e. procedure codes, amounts charged, services rendered). My invoice simply listed the amounts I paid for each office visit. I had so much hopes for this facility and sometimes it really is too good to be true. I understand they likely have a large volume of clients and mix-ups can happen, but the amount of "miscommunication" that's happened over the course of a week has left me disappointed and, quite frankly, disturbed by the lack of professionalism. If insurance coverage wasn't a deciding factor for you, I would still recommend this place as a one stop shop for everything related to pain management.

Went in for spine decompression, paid out of pocket, after 20+ sessions kept inquiring about future…read morecare with no answers. Had to just not come back. Therapists in pt area cooking stinky fish in the microwave

Better late than never, I visited them in December and January for a few sessions, and I've had it…read moreon my list to leave this review for some time. The team at Vitality, including Dr. Neel, Ron, and Sally, is absolutely wonderful. They took the time to listen to my concerns, thoroughly diagnosed the issue, and tailored the treatment plan based on my feedback for each session. They have a very attentive approach and ensured they provided a treatment plan that fits my lifestyle/schedule. They were accommodating and scheduling appointments was a breeze which made the process hassle-free. Their location is also easy to get to.

I presented to the office with low back pain and shoulder pain. It was pretty bad; I couldn't sleep…read morewell. This stressed me out being that I was in able to enjoy my life like I used to. I was a little hesitant to get treatment as I've never had a massage or chiropractic treatment before but when I went to Dr. Kumars office I felt immediate relief. The treatment was very effective and I knew that I needed to fit this in my schedule because of how good I felt after. Dr.Kumar and his staff are very friendly and knowledgable. They go out of their way to make you feel comfortable. I highly recommend going to Vitality Health Medical if you suffer from any physical pain or whether it's just for overall wellness. Ps The stim for acupuncture feels great. I was in heaven. you all should try!