I stayed at this hotel at the end of last month and it was a great experience. The hotel was nice and decent. It was clean, nice, quiet, and conveniently located close to the airport. The shuttle was reliable and comfortable. The restaurant was ok, we ate there late one night. There are not many places to eat in this area which I found interesting since it's close to the airport. But that's not the hotel's fault. Everything was great, I can't complain! read more

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Shuttle Service Is Completely Unreliable -- Guests Beware We've decided to stop sending our team to the Westin Crystal City because the shuttle service to/from DCA has become one of the most unreliable in the area. The hotel advertises that it runs every 30 minutes, but that simply isn't true. On multiple occasions, our staff has waited 45 minutes or more, and there have been several instances where the shuttle never showed up at all. This holiday weekend was the final straw -- the shuttle wasn't running at all. We had to Uber to the hotel, and while they offered to reimburse the cost, that creates unnecessary accounting complications for our company and is a headache no guest should have to deal with. There are several nearby hotels that have actual, consistent, and dependable shuttle service operating exactly as advertised. Until the Westin Crystal City gets a grasp on its transportation operations, travelers who rely on airport shuttles should think twice before booking here. We've enjoyed previous stays, but the shuttle situation is now a deal-breaker. This issue needs urgent attention from management. read more

The Westin Crystal City - Hotels Near Me - Arlington, Virginia

one of the worst experiences i've had. The lobby is nice but the little corner nook "convenience store" they had is inconveniently located in a tight corner right next to the front desk and is almost like a supply closet size with no room for 2 people to roam without stepping on one another PLUS at the back of this closet is a door with another room that has is used for an office or backup products! THE ROOM we stayed in was HORRIBLE!! burnt marks from past guest smoking in the room, wallpaper peeling at the seems because it's so old, the furniture is outdated, there was ceiling material falling off in the closet and the only vent in the entire bathroom was not functioning! i went downstairs around 8pm to buy coffee and the person who was working the bar told me, sorry we just emptied the coffee for the night! read more

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When we stayed here a few years ago, my overall impression was of a long in the tooth hotel floundering under the impact of the pandemic. Now, there's no excuse. Although the beds are still great, the theadbare 1970's time warp is more krummy than kitsch. Lamps that don't work, paint peeling, and you have a once near-luxuey hotel that still charges a premium for the look and feel of a long departed Plymouth station wagon. Remodel or retire the property but keep the staff as they continue to be amazing. Two stars for proximity to the Metro station and all the doings in DC. Marriott (Westin) do better. Plymouth Fury not included. read more

Spent two nights here. I wasn't terribly impressed with it. I'd say this didn't feel like a 4 star hotel but more like a cleaner 3 star place. It says Westin outside on the signage but when you walk in it says Marriott. Might be the same owners. It's a pretty basic spot which works well if you need something solid but not too fancy. It's located in Crystal City, VA. Rooms and bathroom were well kept. Beds were good but not stellar. Could stay here 2 nights before I'd want to find another spot for my back. It is close to the airport. So that's a plus. And the subway isn't too far away, about a 12 minute walk to get to the Blue line and head to the White House etc. Not a ton of food options around outside of your Chick-fil-a and your local pub. There's a 7/11 and I believe that's the only "grocery store" option in the area. There's a bar as soon as you enter and it wasn't too overly priced. read more

The Westin Crystal City - Hotels Near Me - Arlington, Virginia

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What a great hotel! Very comfortable, convenient location and the staff was efficient, caring, helpful and gracious. Parking garage on site for fee and shuttle availability. Fitness room as well! I'll definitely stay again if given the opportunity! read more

Ok hotel. Close to the airport. Far from luxurious. Close to the subway. Showing it's age. Stay if proximity to airport is important to you, or you simply need a bed and a shower. If you're looking for something more luxury, this is not for you. Pros: Very comfortable bed Thermostat in the room that is very responsive All the staff were nice and helpful Walkable to other food options (like a 10 min walk) Restaurant on site Daily housekeeping Regfrigerator in room Has airport shuttle Cons: Very outdated fixtures overall Evidence of shoddy repair jobs Hallway very echo-y WiFi doesn't work in the rooms Odd but they don't give you extra toilet paper in the room. You got the roll you got till someone gives you a new one No room service Gym is on 1st floor. You need to walk through the lobby and restaurant going to and from the gym. Television very finnicky read more

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Great location just 1/2 block from Crystal City Metro station (blue line) and walking distance to many good restaurants. The room was spacious and very comfortable. It could use some updating but nothing distracting. The bed was comfortable and bathroom & linens great. TV a little finicky. Huge modern fitness center on the first floor too. Great service including free shuttle service to/from DCA. Thank you to Benny at the front desk who was so courteous and helpful. He made us feel so welcome. Would definitely stay here again. read more

Had possibly the most bizzare customer service experience encounter of my life today with OMAR ALEXANDER. I came to check into my room and was polite and friendly. He had a bitter attitude from the very start of the encounter but everyone has bad days I guess. I told him I made a reservation and gave him my ID. When I made the reservation through a third party site, a credit card was not required so I did not use my real name (I often do not use my real name booking reservations or signing up for things online to limit stolen identity risk). Omar informed me that because I had booked with a different name, I would not be able to keep my reservation, and it would have to be cancelled. This meant that I would have to go to another hotel. He was very nasty to me about it for no reason and seemed to enjoy telling me no. I asked to speak to someone else but he informed me that there were no other staff to speak to. That alone would not have been a super big deal, but here is the crazy part: I went to take a picture of his name tag to write a review and he freaked out!!! He stood up aggressively, came from behind his desk, so that he is standing right next to me/in front of me and told me to leave and shouted, "I'm from Philly; I'm not from here; you don't play with me!" Which sounds like a threat. He told me to leave over and over again, just shouting and carrying on about where he's from and how he "doesn't play" (whatever that means, again it seemed like a threat) as I was simply grabbing my bag and phone to go as quickly as possible. It was a shocking and scary experience. Mind you I am a woman by myself. I wonder if he would have behaved like that with a male customer? Really strange behavior. I would 100% avoid this hotel because Omar is extremely unprofessional, confrontational and unsafe. ***I want to make clear that my complaint is about Omar's behavior; not the policy of the hotel to not honor my reservation read more

We stayed here recently for business meetings in the area... We got here really early (prior to normal check-in time) and the ladies working check-in were GREAT! Even though we were early, and there were no rooms available, they did an AMAZING job making us feel welcomed, offering us a place to work in their lobby (as we had virtual meetings to handle) and even offering us breatkfast. Once the rooms came available, they walked up to us letting us know our room was ready... this was GREAT as they remembered us! We actually needed to leave about this time for a meeting and that involved taking the vehicle we parked in the garage, so one of them met us at the gate to ensure we got out fine with the parking garage room charge we used from the garage (because our ticket actually didn't work and it was going to charge us). Speaking of garage, their garage parking rates are RIDICULOUS at $50+ for only 2 hours! Parking in DC isn't even this much, plus there is plenty of street parking for only a couple of bucks. The property itself is very outdated and in desperate need of updating/refurbishment. My room was so very old in technology and furnishing. The TV had the old, two-sided, keyboard style remote which was cutting edge technology for a hotel... 20 years ago! The channels were horrible on the TV. The carpet, bed, furniture all needed to be cleaned and brought up to date. Fortunately, the shower setup was newer and worked well. Overall, I'd definitely not stay here again even though service was outstanding. It comes down to the issue I have with properties milking every dollar they can get from outdated amenities and furnishings. read more

Clean. Nice decor. Great room size. Wonderful staff. Airport shuttle. Perfect location.

This is a decent, solid hotel. For cleanliness, I would give it four out of five... If you look close enough anywhere you'll find something. This Westin is deficient in some of the amenities you would expect of the brand, the amenities are clear in all of their advertising. Their bar/restaurant is very good. I would give that a 5 out of 5. Uber pick up is super easy and relaxed. There is an issue with vagrancy all around the area and the smell of marijuana frequently lingers in the air... It's legal for recreational use or medicinal. It seems the Washington DC area is content to become the east coast San Francisco. My biggest complaints directly within the hotel management's control: 1. single ply, toilet paper. Really? 2. Room entry cards seem to expire DAILY. I protected them from being wiped, etc., but each day (four) I had to visit the front desk to get into my room. The app phone key would disappear as well. This is no fun after a 5 mile 98 degree walk when you get to your room on the 15th floor...only to have to go back to the lobby and wait in a line of five people trying to check in with one staff member trying to handle it all. Not cool. So...minus two stars for Westin. Fix the key issue and I'd give you four stars. If I visited again and they still had the key issue I'd give them two stars if I was there for more than one night. read more

I think if you scroll through reviews, you will see that this hotel is in need of dramatic room refreshing. The mattress and pillows were good, but the carpet is beyond its lifespan, wallpaper peeling around the property, my desk looked like it had been to combat, the computer chair had no padding left and you were sitting on the frame bars, and the food from the restaurant was extremely bland. But the icing on the cake was I had a charge post on my credit card that they mysteriously couldn't tell me what it was for, and had no way to contact accounting except via email. Still left with a posted (not pending) charge that doesn't remotely add up to anything I did on my room. Out of all of the Marriott properties I have stayed at in the DMV area, this was hands down the worst and has lost my business and my company is looking at the fraudulent charge now as well for action. read more

Nice hotel but wifi is impossible, phones don't work, and I called the front desk 4 times with no answer.

I had a wonderful experience at The Westin Crystal City! My hotel room was nice and neat. I had stayed five nights, and each day my room was cleaned. What made my stay exceptional was the customer service. Benedicto "Benny" was gracious and kind, and would ask how my stay was at The Westin. If you are considering a hotel to stay in the DC area, I would recommend The Westin Crystal City, as there is close access to the Metro, Tatte down the street for exceptional lattes and pastries, and the overall positive experience. read more

We booked this hotel so we could easily get to the airport at 6 am for our flight. Our travel day is over 18 hours. The room smelled awful. The window was cloudy and disgusting. The water in the bathroom came out as scalding hot, shower and sink, so we could not even shower prior to our flight. Called the front desk, no help or assistance offered. Really just a "oh well" Unreal!!! read more

The Westin Crystal City - Hotels Near Me - Arlington, Virginia

Had a lovely stay during DC Jazzfest with my sister. Very kind staff though obviously short staffed during breakfast that Saturday. Major shout out to Ms. Azeb who was working the dining room alone; fully crowded room but she was extremely patient and kind with each of us, and very generous with the coffee refills. Give her a raise! She earned it. :) read more

So it was a convenient location for me to come in town for work. Right near a metro station and close to the office I was needing to go to. The bed was comfortable. The bathroom was clean. The bar service was friendly and nice. Breakfast to me was good but overpriced. The gym was good as well. It does badly need an update though. And my room was having a hard time keeping the room cool. I couldn't get it off auto where it slowly ran. And the temp would range from 73 to 69. I like my room cold. So it was an inconvenience for me. read more

Rooms were clean and bathrooms were okay. Not the nicest Westin I've been to but not the worst! Did its job as a place to stay. Bubbling in the ceiling of the bathroom was gross but honestly that was the only thing. Parking is connected by an elevator. Self parking was $44 a night. read more

I try to stay at a hotel close to DCA if I have an early flight the next morning. One for convenience & the other for getting adequate rest...in which the latter I did not get. I didn't have the bandwidth to ask for a different room when walking into mine & seeing across the hall a sign that read "Employee Only Door". The constant chatter, footsteps & door closing hinder my sole purpose of checking in the Westin. See what happens when I stray off of my normal Marriott Residence Inns. Additionally, the kitchen needs to re-evaluate their menu items as some does not correlate with the actual food delivered. One, the Crispy Buffalo Cauliflower showed up soaked, soft & mushy on the inside...to me crispy = batter+deep fried. The Hummus Tostado was confirmed to be Vegan with fresh Avocado, yet showed up with a creme & cheese topping of sort. I only received a credit for Crispy Buffalo Cauliflower & not the Hummus Tostado that I had to waste due to allergies. Upon checking out, I was asked about my stay & shared my pain points. I yielded in return a Manager stuttering while giving excuses oppose to resolutions/concessions. I'm not mad at Bonvoy across the board, yet another opportunity to learn why I like the Marriott chains better. The hotel does offer complimentary shuttle to airport, which is 5 minutes or less. read more

The Westin Crystal City - Room Service that was not up to par, 11.10.2019. - Hotels Near Me - Arlington, Virginia

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My review is in regard to using this hotel to park your car at the airport. I haven't stayed at the hotel but from the lobby area, it seemed nice. I arrived to park my car via the Parking Near Airports website for a trip I was taking from DCA. It cost about $45 to park for 4 days, which I didn't think was bad. However, when I arrived the parking gate wasn't working. I had to call twice before someone finally came to assist me. I had to back up the ramp and then enter via the exit ramp. They do have a shuttle that will take you to the airport from the hotel. Once I arrived back from my trip, I was told I could simply just call the hotel to have the airport shuttle pick me up from the airport. I called twice and the phone just rang. Finally, I just took an Uber. Once I arrived at the front desk, I saw exactly why no one picked up. The front desk clerk said it was just her and instead of picking up the phone and saying please hold, she just let the phone ring. Who operates a business like that? I was a bit annoyed and just said note to self, don't use them to park again. No, sorry for your inconvenience yet again, she just went on with business as usual. read more

Had breakfast here two of the mornings we were at the hotel. It was buffet style, but it was very delicious. The staff was helpful and the place was clean and quiet. read more

Great hotel within walking distance about ten minutes to restaurants and stores. The gym is very good , as it was where I spent most of my time . There is a breakfast buffet is about 18 bucks per day and we decided to skip it . Rooms were clean and beds were really comfortable. There should have been more of a selection with the television but we saw some movies . Also the rooms should have a microwave as it is a big inconvenience to go back and forth downstairs . Staff was friendly and allowed an early check in due to a change of travel which was great . Would def come back when returning to the area . read more

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Loved this spot. Easy check in as I was able to do it digitally from my Bonvoy app. Took 2 minutes. Friendly staff. Jamela was so sweet and friendly at Checkin. She helped me with my luggage cart while my husband parked the car. (Also very helpful with parking). Clean room. Love the robe. The body wash smelled good. They let us do late check out which was a plus. No complaints at all. Great location. Great price. We'll be back. read more

The food is amazingly good for a hotel! Get the burger...one of the best I've had. Staff is so nice. read more

My family and I decided to stay here while our bathroom at home was being remodeled. Location is 5 stars. Crystal City is very walkable. Its super close to DC, Alexandria and anywhere you need to go in the DMV. The gym was open which was uber clutch for me. They even have a Peloton!! MAJOR BROWNIE POINTS. But the drawback was the $39/day parking in the tiny behind parking garage. The rates were super low which offset the expensive A parking. The microwave was in the lobby which was annoying. I had to keep going to the lobby to warm up my food. The configuration of the bathroom was super tight. The bed was average and the pillows were fluffy. Not a ton of natural sunlight. That would have given it another star. I could be nit picking but I'm very particular about where I lay my head. The place was clean. The location was amazing. This place is 3 solid stars. The gym was the best part for me. read more

The Westin Crystal City - Yyyeeeaaaa buddy - Hotels Near Me - Arlington, Virginia

I am a Titanium member (Lifetime Platinum) with Bonvoy and have 91 stays for 2021. I stay at this hotel quite often. I encounter this issue with the room safe not being secured to anything about 1/3 stays. I guess if my suitcase was bigger, I'd just take it home with me. Additionally, the ac at this hotel is always sub par. My thermostat has been set to 64 for 6 hours and has only dropped from 71 to 69 degrees. I'm tired of complaining to the front desk, so here is my Yelp review I should've left a long time ago. read more

The Westin Crystal City - Room safe - Hotels Near Me - Arlington, Virginia

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This Westin location was exquisite. I stayed here when I need a mini stay-cation and it was exactly what I needed. The room was refreshingly inviting and had all the amenities for my trip. To top it off, their restaurant served delicious breakfast items with exceptional dining service. read more

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This past Sunday, my husband and I decided to take a staycation at The Westin Crystal City Hotel. We decided to grab a drink prior to going up to our room when we encountered a very charismatic bartender, named Nikki Nolan. She made us a strawberry margarita, as well as a strawberry pomegranate margarita She not only made the most aesthetically pleasing drinks we had experienced (including the water), but her service was impeccable. We came to find out that she was new, and we wanted to express how lucky the Westin hotel is to have her. We will be coming back particularly due to her service (surely not due to the cost of parking ) read more

The Westin Crystal City - Water and strawberry margarita - Hotels Near Me - Arlington, Virginia

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Great hotel in an amazing neighborhood. Venture out and check out the local bars and restaurants. There is something for everyone. The staff were great and the location couldn't be better for getting to DCA and almost anywhere. read more

The Westin Crystal City - Hotels Near Me - Arlington, Virginia

Forgot to mention in previous review the lack of handrails in tub/shower. Felt insecure as a solo traveller since accidents are unpredictable. Not a big enough concern to deduct star. read more

Checked in last Friday and decided to stay until Sunday morning. I was working long hours in the area and I got back to the hotel around 2:30 am Friday night and around 1:30 Saturday night so I was beat. Saturday morning my partner and I woke up and as we where getting ready to start our day we noticed blood stains on the sheets. And next to these blood stains little black bugs... I was running late for work so I told my girlfriend to take a photo of everything and when we start our drive we'll call it in. Once we call it in they arrange for us to be moved into a new room and let us know that their going to be waiting for their (Technician) to examine the room inch by inch at 2pm to check for bugs. My partner calls me at or around 1pm and tells me that our room was downgraded from a king to a handicap accessible two double beds two floors up. Around 2:30 pm the front desk calls me and states that the (technician) inspected the room and didn't find any signs of bugs. So I ask the front desk, then how did the blood show up on our bed as well as the bugs on the linens. The front desk decided to test my intelligence and say "It must of been a bug that flew in through the window."..... Sealed windows. A bug flew into our window landed right under our body's and voluntarily sacraficed them selves for idk what reason... There's nothing I could do but argue with the man but all I got from him was idk idk idk. So instead I said. " I still feel disrespected that I was served linens with blood stains on the pillows." Then I mention our room was downgraded to 2 double sized beds instead of one king sized bed. "no problem sir what we can do for you is move your belongings from that room to another." When I get back to the hotel around 10pm they didn't give me the keys to the new room until I asked, then they looked, then gave me a key. I ask where our belongings where and the man says that they should be in the room (That he just found) if not just let him know and they'll help. We get to the room none of our belongings are there. We go back downstairs to get the keys to the other room in order for me to grab all of my belongings and move them over to the new room myself after I was promised they would do this for me. We move, already irritated, but I let it go. Then I wake up in a mild sweat because the AC I'm this room was damaged would never go down past 78 degrees..... I would never stay at this hotel again, nothing was relaxing about it, nothing was comforting about it, nothing was helpful about the staff, I felt like I was burdening them with the entire situation. They made me feel like I put bugs in their bed and that I smeared blood on their sheets. Would you pay for a hotel room only to find out there's bugs/blood smears on your sheets? read more

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Just left from a terrible experience. Arrived from hours away to be told just now that our reservation has been cancelled. No prior notification has been sent via email or phone call by the property. Received absolutely no empathy from the manager. The manager becomes irate, disrespectful, loud, and waving his hands in our face. Stating it is not his problem. He refused to rebook a room, stating we have to do it ourself... since when can you not book a room AT the hotel? He had absolutely no care for his guests. The manager made sure to make us feel uncomfortable. read more

Building is tired, needs tech overhaul but room was clean, shower was hot and for a hotel in this location the price was reasonable. Service friendly and helpful. Solid, not spectacular. read more

This place is in dire need of a renovation and complete overhaul. It's essentially a Motel 6 with a Westin bed. Not even close to the quality of any other Westin in existence. Avoid. read more

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Great hotel. I'm always treated nice when I come here. They have an acceptable breakfast selection during COVID and the gym is open!!! Also, the shuttle operates all day every day. Great job by the management team being as close to normal as possible. read more

A one night visit was all we needed to see this hotel was great! A one night in D.C. For a museum trip booked the entire group at The Westin. Check in was a breeze and the hotel had lovely seating and fruit infused water in the lobby. Our room was extremely clean , beds nicely made and comforting. We had an awesome view of the nearby hills, and there was also a rain shower shower head with sprayer. There was also a huge beauty mirror with lighting in the bathroom. The day we left led us to get breakfast in the hotel restaurant. The breakfast came out hot and everything was well prepared and played. Service as well was courteous and friendly. The location is a 10 dollar trip back to D.C. Which was simple and easy to get an Uber, without the city hassle. This hotel is a definite it my book anytime I come to D.C. read more

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Shuttle took forever. The driver offered no help for anyone with bags. Hotel clerk was nice. Got a room upgrade and breakfast bag of food for tomorrow morning. Westin beds are the best. read more

Like pretty much every other hotel, this one is right in Crystal City close to many shops and restaurants. Ten minutes away from the airport and block away from the metro. Hotel staff are very friendly and the lobby looks sharp and updated. 5 stars for the Staff. What I don't like. The doors have a one-inch gap between the floor and the door meaning you can hear everything in the hallway. (See pic) That space is called noise. Also, I can hear the adjoining room, especially when their alarms ring at 530 in the morning. I don't have to get up at 530AM but when I can clearly hear their alarm, and they don't shut the damn thing off, I have no choice but to get up. This is the second time this had happened. On the last visit I was awoken at 140AM by what I thought was heavy rain or possibly hail hitting the window. Nope. It was water leaking from the ceiling onto the metal rails. I had to place towels to dampen the noise. (see pics) I informed the front desk and while they apologized, that doesn't really do much for the lack of sleep that occurs from being woken up at night. There are many hotels in the area, but I think, next time I will chose another hotel to stay at. Every time I stay here, I am not getting the quality sleep that I should be getting. Beware: if you give this place a try, bring ear plugs for the noise. read more

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Nice hotel! You will have to pay for internet and parking. They have a indoor pool and room service! The staff seemed nice! read more

The Westin Crystal City - Hotels Near Me - Arlington, Virginia