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    The Wheatsheaf Hotel & Restaurant

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Collingwood Arms Hotel - Lovely bathroom

    Collingwood Arms Hotel

    (2 reviews)

    ££

    A weekend meeting with 8 friends and one of them had decided that the Collingwood would be a good…read moreplace to meet up on Friday night. Yet somehow they forgot to make a booking. I tried on Friday morning but they weren't very hopeful that they would be able to manage our group. However, as I was the first to arrive I had a word with the lovely manageress who was on duty, and she very quickly arranged a slot for us at 7pm. As it turned out, only 6 of the group decided to come to the hotel for food, so we weren't as cramped as we'd thought. The standard of food was excellent, I was particularly impressed with my starter of scallops, which were beautifully presented and perfectly cooked. For mains, I decided on a whim to try the veggie curry, which was tasty although I found it a teensy bit on the dry side. But full marks to the Collingwood for accommodating us all on a busy Friday evening.

    This is the type of place I would want to own if I went into the hotel business! Bought a deal for…read moremy boyfriend for Christmas which was an overnight stay, two course dinner, breakfast and Molton Brown gift bag for what seemed like a great deal at £89. They showed that they care right from the booking of the stay where I called and got a lovely chap who couldn't be more welcoming! I then had to call back and ask if it could be rescheduled about three weeks later and this was no problem for them - great! Sometimes if you have a voucher places act like they couldn't care less. So it is just over the border into England and in a tiny wee village and looks lovely as you approach. We were greeted by a lovely receptionist and shown to a very nice room after she made us a dinner reservation in the restaurant. The Molton brown gift was amazing - a proper box of normal sized goodies. The bar was nice and cosy and the wine prices were really great for a hotel with the price of bottles ranging from £13 to £20 so we settled down with a bottle of Chenin blanc and let the afternoon pass! We got ready for dinner and went downstairs to the bar - which was heaving surprisingly! So the lovely waitress took us through to the library and took our order while we sat in front of a toasty real fire. The pink mojito was I am afraid to say really disappointing - there was no crushed ice in it as is usual but a few sad melted cubes who were not doing their job. However dinner time was here and the menu looked really great. We were told by the waiter that it was only lamb which carried a supplement and all other dishes were included in our deal - fantastic value so we couldn't resist the starter of scallops, black pudding and pea purée. It was awesome! Three huge juicy perfectly cooked scallops with spicy soft black pudding and fresh crushed peas. What's not to like?! For mains we went for steak, I had the ribeye cooked to medium perfection with crisp onion rings, chips and peppercorn sauce. Boyfriend had the amazing fillet beef which was delish although slightly over done for his liking with truffle mash. They were both great. We were stuffed but couldn't resist pudding and put away a fabulous creamy baileys and Malteser cheesecake that was exactly what was needed to finish off a pretty perfect dinner. We had a comfortable nights stay and a great brekkie the next morning - full English cooked to your order. Only thing was the bacon was too crispy for my liking - but that's just my preference so that's ok. I would highly recommend a stay here or a visit for dinner if you for any reason happened to be nearby! The staff were super lovely, the hotel comfortable and welcoming and the food delish.

    The Castle Hotel - Family room

    The Castle Hotel

    (3 reviews)

    ££

    The Castle Hotel is centrally located opposite Berwick railway station…read more The lounge bar is nice and welcoming, featuring comfortable chairs and settees and a real fire. A couple of guest real ales are available at the bar and meals are served . Overall, a very pleasant relaxed ambience in which to enjoy a pint or two.

    We have been eating at this place for a couple of years and service had always been good. But three…read morebig disappointments in the last four visits have prompted a prospective 5 review to 1. 1ST ISSUE. I recommended to my partner (Now Fiancee) to have her birthday party for a dozen or so guests at this place, providing we can book the small private room next to the dining room. This was 9 MONTHS before the actual party. We were told yes, that's ok and that was that. Come the party 9 months later, we all turn up and guess what, we had been put in the dining room with a lot of noisy people. They had given the private room to about 4 people with laptops. I think it was a freemasonry meeting which is quite a regular thing. We were absolutely disgusted that people with money can be put in front of loyal long term customers especially when the venue had been booked so long ago. My partner had called in the day before to make sure that everything was alright, nothing was said about this. Absolutely terrible. 2ND ISSUE. A friend recently gave us a £50 voucher to spend on food at the Castle as an engagement present. We had our meal which came to £36.50, I went to pay, not expecting £13.50 in change but a credit voucher to spend next time we ate, l couldn't believe it, I was told quite bluntly that the whole £50 had to be spent on the night. I tried to argue nicely that we should have a credit voucher, but the waitress (who doesn't like us for some reason) wouldn't budge on this. I was told to spend the rest on drinks, but I was driving so this was a stupid comment. In the end we took a bottle of wine and a couple of beers, but this was not what we wanted. My Fiancee has in the past run pubs and restaurants, she would have never done this kind of thing. (And has never heard of this ridiculous rule). We were going to have our wedding reception for 50 or 60 guests at the castle, but not now. For the sake of a few pounds they have lost out on all extra business. I emailed Kirsty (The manageress) the above issues but no one had the decency to reply, so put the above issues on TripAdvisor. 3RD ISSUE. The other night, 18th July we decided to give the castle another chance and called in for a couple of drinks. We were duly served by Kerry, a very nice waitress who has always been very attentive in the past. The other waitress who doesn't like us gave my Fiancee a very nasty look, and went away. A few minutes later an upset Kerry returned and imformed us that the management has said that we are not welcome any more, have to drink up and leave the premises. WE WERE BARRED! This was because of the TripAdvisor review. I only told the truth, and not abusive or bad language etc. We couldn't believe it and absolutely shocked at this treatment, and my Fiancee was almost in tears. Terrible treatment of loyal customers. Is everyone barred who leaves a bad review? It is very cowardly of the management to make someone else do their dirty work. The Haven Berwick holiday camp does a lot of business with the castle, as we are caravan owners, the management was not impressed with the treatment of it's customers regarding the above issues. As we have owned a caravan on the site for years the management is thinking about cutting business ties with the castle and going elsewhere. That's true loyalty. All in all, The castle hotel, a very poor show. It could have been so good.

    The Wheatsheaf Hotel & Restaurant - hotels - Updated July 2026

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