I purchased a Staub braiser with grill lid last fall. initially, it was excellent, but the first…read moretime I used the grill pan, it scorched and the red enamel peeled off in a few spots, leaving red paint permanently on my stove burner. I contacted S.T.O.P. immediately and was told by Victoria, that she'd look into it. It took her more than 3 weeks to get back to me, despite several attempts to contact her and ask what was going on. Finally, she made arrangements for a courier to come to my house and pick up the damaged item. upon receipt, Staub was to send me a replacement. Again, two weeks went by unail she contacted me to let me know they had received the returned item. Then, weeks went by and I heard nothing, nor did I receive my replacemen. I finally was able to reach Victoria and she said she hadn't received my return, and yet, I had an email from her to the contrary. I was furious and took it to the next level with the customer service manager, Christine. She was very nice and sped things along. She learned that they had lost my return. What a fiasco. She was able to get me a replacement finally and offered to give me special pricing on my next purchase in order to make up for their mistakes and my trouble. When I later contacted her, I found out that special pricing did not apply to sale items. And to boot, she offered me special pricing on two regular priced items which I found out were being sold by other retailers at the very same lower price. So there was, in fact, nothing special about it at all. This whole process took about 4 months. A very disorganized, unprofessional company. Don't purchase anything from them if customer service is important to you,

From the owner: s.t.o.p. Restaurant Supply has been servicing the restaurant industry for over 20 years, from two…read moreconvenient showroom locations in Kitchener and Sudbury. Both showrooms are open to the public. Our product catalogue is also available online. s.t.o.p. Restaurant Supply distributes and supplies china, smallwares and equipment to restaurants, hotels, institutions and so much more. A strong partnership with Flanagan Foodservice allows shipments to Flanagan customers using their food distribution system, reaching every corner of Ontario and portions of Quebec as quickly as overnight. Our online ordering system allows us to ship across Canada. At s.t.o.p. Restaurant Supply we believe in Service To Our People and are committed to being your supplier of choice. Contact us for more information about the 5000 products we have available.

Wish Yelp allowed negative stars, because T A Alliances deserves it…read more I ordered a Smeg kettle on June 7. Days later, I got a cold, robotic email telling me it wouldn't ship until the week of August 11 --the kind of company that takes your money and then tells you to wait for two months for a kettle! I told them outright their service was unacceptable and that I'd never shop with them again. They didn't bother to respond. Weeks of silence later, the kettle finally showed up on August 7 -- a few days earlier than " the week of AUG 11", as if I should be grateful for their "generosity." Absolutely laughable. If this is how they handle a small item, imagine the disaster if you trusted them with a major appliance purchases. Unprofessional, unresponsive, and utterly indifferent to customers. Stay far away. Spend your money with a business that respects you.

Terrible delivery !!!! The store handled it by totally demeaning the customer . The worst customer…read moreservice imaginable !

Been here several times. I think it is way overpriced and under-warrantied. Thirty days is nothing…read more Spend an extra $200 and you an get the same appliance new with a year, sometimes 2 year warranty. Staff not very friendly. You get the sense that you are bothering them when you ask them a question in the store.

We recently bought a new stove. It has an induction top and the salesman was good to point out that…read morewe needed to check all our existing cookware to ensure it would work. Good thing, half our old stuff wouldnt have. Delivery guys were great. Brought the stove on, hooked it ensured I understood basic functions and levelled it. All in all a great experience and would by there again.

Excellent food. Excellent instruction. I haven't taken a diploma program but if their evening…read moreclasses are anything to go by, this is the place to learn how to cook. On Wednesdays the advanced students prepare their own menus and the public is welcome to enjoy a gourmet lunch for a very reasonable price. The atmosphere is pleasant and its great to meet these future chefs and see how passionate they are about good food. Really worth a visit.

We had Kory Johnson come to Stratford, ON to install our shower liner to place over our existing…read moreold and falling shower tiles and replaced the old faucet with new ones and a shower head and he did an amazing job. He is a real credit to Bath Fitter. He was on time and very professional and pleasant to deal with. He is very skilled with precision workmanship. It was a great experience. He was done in a matter of a few hours and he cleaned up and our bathroom never looked better. Thank you Kory. Giorgio F, Stratford, Ontario

Bathfitters converted our old tub to a beautiful shower enclosure. Very pleased with the work by…read moreJacob and Ryan who were professional and did a great job completing the install in 2 days.

McDOUUGALL SIGNS did what no one else could. They had my…read morestove knobs from a new Whirlpool stove, where the knobs had painted numbers on them, and the black paint kept wearing off in three months; after replacing them three times. I had McDougall engrave the heat levels on each knobs, now I have no problems. I don't have to worry about when I need to replace them again! High quality work, when no one ELSE would touch this project.

From the owner: Signs by McDougall has been proudly serving the Waterloo Region and beyond as professional…read moreengravers and sign makers since 1970. We pride ourselves on being your one source, for all your custom engraving and signage needs. Products & Services we offer include: General Engraving, Engraved Signs, Labels, Labeling, Braille & Tactile ADA Signs, Name plates, Name badges, Name tags, Vinyl Signs, Printed Signs, Parking Signs, Promotional Products, Rubber Stamps, Business Cards and much more.