We had a lantern and a set of sliding doors installed at our property in Henley in April this year…read more The job itself was quite good, all completed in a week, with good communication. However, upon completion of the work we realised the installers had damaged our natural oak floor during installation. We raised this with WindowWorx who sent their General Manager to take a look. He verbally accepted liability and followed this up with an email, again, accepting liability. WindowWorx went ahead and got a quote for the repair work which was £2,500. Following this, the owner of the business asked to come and have a look himself, so we welcomed him in. He immediately started talking about getting the insurance companies involved to figure out whose liability it was, which was odd, as we'd already established this. Needless to say their insurance company sided with their client. They fabricated a story about us damaging the floor ourselves, with no evidence whatsoever. They carried out zero due diligence, they didn't even visit the property, they just palmed us off. We have evidence by way of photographs that the floor was undamaged before they carried out the work, and damaged once completed. We took legal action against WindowWorx (this is their trading name, the limited company is actually First Direct (Kingston) Ltd) at significant cost to us, but again, we were palmed off with the same letter we'd received weeks prior from the insurance company. It was simply too expensive to continue perusing the matter in the courts, so we just had to walk away with a massive loss and a damaged floor. These people are not kind, they're not honest - they are deceitful and they lie. I would avoid them at all cost.

I am delighted with the windows provided and fitted by WindowWorx. There was no hard sell - rather…read morea team of people who listened to what I wanted, and gave clear and sensible advice. The cost was extremely reasonable compared to others, and there were no hidden extras. The finished product is excellent and I have received positive comments from neighbours and visitors alike.

we would really recommend Brackenwood windows from start to finish everything was perfect. We…read morecontacted them for a quote and the salesman came out , he was easy to talk to and not at all pushy , we said we didn't want and inflated quote , so that he could just call his manager to get it reduced, we wanted a good straight forward quote , which is what we got . Once we placed the order the surveyor came out , all well and the installation appointment was made . The two fitters arrived on time as arranged and were very professional clean and tidy , I'm a bit Ott and was worried about paintwork being damaged but to my surprise everything was as it was. Great service, I might add we had a minor issue which was rectified immediately

From design and selecting the right products for our needs, through to the installation of our…read moreGarden Room, all the team at Brackenwood were excellent. It was a real pleasure having the installers on site. We are really pleased with the two Bifold doors and the French Doors that were installed. Brackenwood took great care that the floor of the garden room was exactly the same level as the main house. Well pleased.