The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

Big Jims was always a clearance/surplus operation, which has contracted from two locations into…read moreone. The amount of clearance/overstock is less, but the selection of new items is greater than before. Going in with those expectations, Big Jims is a solid resource for home improvement contractors and DIYers.

Just visited Big Jim's for the first time with a friend and had GREAT service. The gentleman we…read moreworked with was extremely patient. The door we bought was at an incredibly low price. Would definitely return for more doors. A comment on Kate's review - I don't understand why anyone would think that a credit of a specific discount type ($400 off delivery) could be applied to some other part of a order. If the $250 delivery fee that was negotiated (instead of a usual $400 fee) and was paid and then refunded, there is no $150 to apply somewhere else. The store's position on this makes sense to me.

Thank you for my cabanets I love them and the price was great had one problem with hinge but you…read morefixed it immediately thank you so much

Top drawer operation ! They worked closely with my wife to ensure she would have *exactly* what she…read morewanted, came when scheduled, were scrupulously careful to avoid soiling floors in their trips, left the site looking as if professionally cleaned and, not incidentally, did a lovely job with both the cabinetry and the installation thereof. Pleasant, professional and easy on the wallet.

I needed some parts while I was replacing my boiler but I arrived 10 minutes too late. I spoke with…read moreMichele in the showroom and she was more than happy to find what I needed and get me on my way. I find it very refreshing to run into people who go above and beyond for their customers. Frank Webb Home should by glad to have someone like her working for them. What a great experience! Thanks Michele!

We used Capital kitchens and Baths for our master bath and kitchen remodel. They were wonderful…read more Responded quickly to needs and when we had some glitches -that were not the fault of Capital kitchens- they helped to handle things immediately. On top of this I LOVE the design. The first night I cooked in it I was so thrilled to find the placement of every drawer and cabinet was perfect for me. I have a spot for everything and it is exactly where it needs to be when I need it. The cabinets are gorgeous and they really helped with color. I love Meagan.

Contacted Capital Kitchens & Bath to ask about ordering matching drawers faces for existing…read morekitchen. After describing the project, never received another response from them.

I used this company for my kitchen design. The final product was not worth the price I paid for…read moredesign, cupboards and counters. Lisa's designs did not reveal flaws that developed during installation. We experienced mis measurements that resulted in a 5 week delay. Hardware was ordered incorrectly which required me to find it myself on Amazon in order to keep the carpenter on schedule (the designer was on vacation for the second time during my install). One cabinet was delivered with the wrong measurement and instead of immediately fixing it, the designer suggested to the carpenter to just use a filler which would have created a less than appealing look. My custom designed coffee station sits lower than the rest of the counter (which was not reflected in the design) and required a separate piece of Cambria which honestly ruins the flow of the kitchen and looks awkward and cheap. Two of the cupboards had paint that easily chipped and the designer ignored this flaw not contacting candlelight for me. In conclusion, I cane to the realization that my 50k kitchen was on the bottom of the priority list because I chose to use my own contractors and didn't use the ones suggested by 3W- with double the price tag. I would never use this company again. I felt rushed to decide, unimportant to the designer, and realized my kitchen design on paper had flaws that a designer should have fixed since this was her profession. Hopefully her vacations and house flips she was doing herself were worth it.

I used Pam Greene at 3W Design a couple of years ago and she designed a mudroom that was Fantastic!…read more I'm sorry that I did not go further and use her expertise for the contractor as well. So sorry that she went on to another company to design exclusively. I have since used Lisa at 3 Design for assistance in the accessories for my master bath and my guest bedroom. Since she had to work around what was already in the rooms and she had to work with my very detailed desires she too was fantastic and very patient. I found that I needed help to expose me to new and different ideas and ways to decorate so I definitely am a fan and will use 3W Design again.

Bed bath and beyond is an amazing place to shop at and the employees are super friendly, it's a…read moreshame it's going out of business.

Seriously. I know the mortar and brick stores are trying to make a go at it against the online…read moreretailers. But they're not going to be successful if they have the same modus operandi is this place. I got here, picked up a few things, and then I went to the checkout register. I asked if they had the Fitbit Blaze. The nice lady at the register simply said "I don't know". I asked her if she wouldn't mind checking for me. I got a look of being bothered. I went again. She finally got on the Wilkie talkie and yelled if we had it. Someone eventually replied I don't think we have it. No checking, no computer lookup, nothing. The demise of brick and mortar is for many reasons. One of them is the stores forgetting what their customer mission happens to be.

Excellent service from the bottom to the top of the organization. Very impressive with a recent…read moreproject.

We ordered two custom Vanity Tops for our bathroom. The Stone was expertly cut and polished…read more Rumford also mounted the sink in the vanity top. We were pleased with the timeliness of the fabrication and the quality of the stone. We would use them again.

We purchased all the kitchen cabinets and bath vanities from MLC- Muir in Bedford, NH. Wow. The…read morestaff was eager and helpful, and they spent extra time making sure we found the right cabinets for our taste, design and budget. Jeff came out to measure at the new house at least twice, and was onsite during cabinet and counter installation. When we found a damaged cabinet he was super responsive and made sure we had it replaced quickly. The installer did a fantastic job- we were really happy with the product and service. Thank you!

I bought a lot of lumber from Milford Lumber and the Sales Staff was great! But the delivery guy…read morewas awesome. I am disabled and the delivery guy hauled all my lumber from the truck to a secure area in the back yard in 80 degree weather with a smile and a chuckle once in a while. Prices were very competitive also. I will continue to buy there. Walter C