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5 years ago
As a broker they have failed to send my required documents to Trade Wise Insurance company which ended up myself receiving a Notice of Cancellation letter from the insurance underwriter (Trade Wise) because of the outstanding document that was NOT sent to the Trade Wise from Think Insurance Broker. I have a proof of email which shows that I have sent all the required documents to my broker which is Think Insurance on the 9th December 2021 and when I called Trade Wise (underwriter) today (20/12/2021) they said they have requested the documents from think insurance on the 9th December but Think Insurance failed to send the required documents and if as a customer I did not chase this; then they were going to cancel my insurance after 14 day period which would effect my insurance background/history in a really bad way. Overall, I spoke to the Think Insurance customer services today and they have also confirmed that they have failed to send the required documents which means they have failed to do their task/job. I am not happy with the service that think insurance has provided so far, I will not return to them again. As a customer, I had to chase both of these companies up to fight for my policy from getting cancelled. Think Insurance was not even aware of the outstanding document if I did not call them and talk about the letter I have received. Once I have called the Think Insurance then they have finally sent the required document to Trade Wise today (on the day of receiving Notice of Cancellation). Again, I am not happy. In my opinion, Think Insurance did not meet the FCA Regulations in this case/scenario. read more
4 years ago
Not happy. Been with this company four years... DD bounced yesterday by genuine mistake and within 24hrs they were demanding a £45 fee for the policy to remain active. Was told not to bother making a complaint would be wasting my own time. Had no choice but to pay and of course they immediately set the DD back up no issues with the click of a button. Thieving ***ts. read more
16 years ago
I can highly recommend these guys, polite, efficient and friendly, I dealt with Matt who sorted out some part time motor traders insurance for me. I must have phoned six other companies previous to speaking to Matt (when i could get through) and I was treated like a leper from all bar one, you can tell when someone is interested and they weren't interested !! I dealt with Matt over a couple of days while he sourced the best deal for me and he even text me some quotes, gotta say it was more like speaking to one of my mates, anyway, got a great deal, under £400.00 and that was with her indoors on the policy as well .... : )) Masterclass in PR ! read more
More info about Think Insurance
Think Insurance Services Ltd 26 Newhall Street
West Midlands
Walsall WS1 3DZ
United Kingdom
Directions
0800 221 8077
Call Now
Visit Website
https://www.thinkinsurance.co.uk
From the Business
Specialties
Think Insurance are a specialist insurance broker offering motor trade insurance, young driver black box insurance, convicted driver insurance, commercial/business insurance and specialist non-standard home and travel insurance too. We've been voted the 'Best Insurance Broker in the UK' for four years running, due to our excellent customer service. We have a UK based call centre, 24 hour claims helplines and offer flexible payment options. Want to find out more? Get in touch!
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Hours
Why does Yelp recommend reviews?
8 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
14 years ago
Having been a driver for 24 years, and driven numerous makes and models of car, I always dread finding suitable insurance cover. Most times I have found it easier to just renew with the existing company, regardless of the cost of the premium or how unhelpful the staff were. I decided that I would look on best of Walsall this time, as my husband works in Walsall and a colleague suggested them for finding restaurants etc. I read all of the reviews before picking up the phone and calling them. I had already tried to get quotes from other companies by filling out their on line forms, but often found that I didn't fit into any of the suggested categories!! What I found so refreshing, and quite frankly unusual, was just how easy it was. They asked all the appropriate questions, not even hesitating when I tried to explain the ins and outs of what I required.I use my car for day to day getting around, but also some business. If I had to describe the service I received from the staff at Think Insurance, I would say helpful, professional, friendly, understanding and certainly not condescending . I can't recommend Think Insurance enough, and have passed on their details to my brothers for their businesses and a friend I see on the school run for just public liability for events. I have no hesitation in recommending them for all insurance cover. read more
8 years ago
Just made the mistake of taking insurance out with this company, there needs to be a big warning sign urging everyone to steer clear. Unbelievable poor service and poor attitude maybe it is a cultural thing from the top, who knows. Took the view that it was better to cancel my sons cover and go with a company that truly values their customers and does not disrespect them, you have been warned use them at your peril read more
8 years ago
Absolutely dreadful company. Seriously considering a complaint to the ombudsman. Rude, ignorant and unknowledgeable staff with no responsibility for wrong information given. I urge you, find another company to deal with. I have personally never felt so irritated and frustrated with a 'professional services ' company ever. read more
14 years ago
Great service really friendly staff too. Prices were much keener than the price comparisons sites and with the right level of cover overall, very pleased, would happily recommend and shall be renewing next year if they keep it up! read more
15 years ago
Having spoken to a number of their competitors I can say that these guys treated me the best. They didn't try and confuse me into buying a policy. They used plain English and really helped me understand what the policy covered. read more
14 years ago
I called Think Ins after a friend recommended them they really looked after me, helping to cut through all the normal insurance jargon and even beat my best other quote. Very happy and would thoroughly recommend them!! read more
10 years ago
Just read complaintsboard.com about Think insurance
16 years ago
Excellent service, price and advice. Thanks











