I have tried to reach someone for over 5 days and no return calls. You can't get any results.read more

Dr Randazzo did surgery on my broken hip. Everything seemed ok for a couple of months. Then started…read morehaving pain every step I took. He would not return my call nor my physical therapist. I had trouble finding a surgeon who would correct the problem so 6 months I was in significant pain. 3 orthopedic surgeons said that the hardware that was in my leg was to big. Finally found a surgeon who would do a revision. I can now walk without pain!

The staff is friendly. I guess the new thing is to scan a QR code to check in. Dr. Jonathan Shaw…read moretook his time to explain how he will replace my husband's hip and answered all our questions. His nurse gave us detailed instructions on what needs to be done for pre-op with the VA. The whole process was very informative and thorough.

My wife was recently seen at Palm Beach Orthopedic Institute. You refused to see her until she…read morehanded you a credit card. After the initial charges, they later placed additional charges on her card without our approval. I wrote to the local office about this, now they are refusing to provide follow up care for my wife and have abandoned her as a patient. Your doctor did bare minimal for my wife, and she has a serious injury to her foot and ankle. Stay away from these people, their billing practices are a nightmare. I will be writing to the corporate office with an attorney if needed for patient abandonment.

I could not receive better care anywhere. Dr. Westerhaus has been great in figuring out my pain,…read morewhere its coming from and what steps to take. He is gentle, caring, takes time, is knowledgeable, and I trust him. The staff there is great, attentive, outgoing, friendly and with smiles. I also have not had to wait long to be seen. I love them there.

Awesome doctor and staff. Great facilities in WPB and Jupiter. Highly recommend. Delightful…read morepersonality.

Dr Cuellar is the best. He not only cares about his patients, he is kind, honest, and explains…read morethoroughly before any type of procedure or surgery. My lower back from disk replacement is better than it ever was. I feel confident he was the right doctor to take care of my disk replacements. The office staff is just as wonderful.

Wow what a joke! 1st I'm told they don't take insurance visit Is 500.00. Then that they actually…read morebill insurance for the remainder because the 500.00 does not cover full amount ? hmm?? Renig! Asked can you do a prior authorization? No we don't do that? We're not in network with any insurance? Ok but you bill insurance for the rest? Yes? How? All I need is you to call a number give info so I can be reimbursed? No we don't do that? Exact problem with Drs now adays they don't care! All about the money! Great healthcare! What happened to the customer is always right? Sorry but it was a simple call so I am not giving away hard earned money! Don't care such a shame! While people in actual pain can't get care they desperately need! I've been a chronic pain patient for 20yrs and this is what it's come too! Pick a different profession if you don't care about people or train your staff better so they actually know what their talking about?!

Less rushed of a doctor who made sure to let me know he had a meeting he had to go to!! Very…read moreinsulting and demeaning !! Amazing I have a new knee by another doc who did a supreme job and has an awesome bedside manner!!

Excellent doctor - thoughtful he really listens. Amazing staff so far excellent progress fir my…read morehusbands knee replacement!

I have seen Dr. Berry Werries twice now and I can say that unequivocally he is such a great ortho…read moredoctor extremely caring and patient. He sees you right on time with barely any waiting. He recently moved to South Florida from Illinois where he had a thriving practice but family medical needs came first. His office staff are just as nice and I am very happy to have found him. West Palm Beach is very lucky to have a doctor like him!

Dr Werries was my surgeon for a meniscectomy and debridement of my knee in April 2019. I'll start…read moreby saying that I have had 12 orthopedic surgeries by 7 different orthopedic surgeons, including multiple surgeries on my other knee, and I have worked at academic medical centers for 22 years, so I have a pretty good idea what distinguishes a good surgeon from one that is not so good. In this type of surgery, pain results from the surgical procedure itself, since there is nothing other than debridement, so pain is inversely proportional to skill. I was walking without assistance (cane or crutches) that evening, and other than 2 doses of ibruprofen, I took nothing for pain. Even though I went back to work in 2 days, almost no one noticed anything abnormal. I was walking with a nearly normal gait by 4 days. So I would have to conclude that he did a pretty outstanding job. In addition, he has a great personality, and on top of that, his office staff are terrific. 100% recommendation from me!

Overall, I sincerely appreciate Saylor PT. I have received treatment at the WPB FL location from…read moreboth Kaitlyn and Karlene, who are both exceptional and highly skilled. I value the fact that at Saylor, the therapist is present with you for the entire hour. The front desk staff at this location has been outstanding, although my experience at the Wellington office was quite the opposite (which is now closed, and I am not surprised). If I were to rate the therapists and the WPB office, they would undoubtedly receive 5 stars. I am quite disappointed and perplexed by the abrupt closure of this office this week. There is, however, one issue that has been raised by several individuals: the matter of missed appointments. I have been a patient at Saylor for a very long time and have missed only ONE appointment during that period. On that particular morning, I woke up feeling very ill, making it impossible for me to attend. In fact, it would have been IRRESPONSIBLE for me to show up, as I could have potentially infected my therapist, other therapists, and fellow patients, some of whom are in poor health. I called immediately upon realizing my condition to inform them that I could not make it. They were understanding but informed me that I would need to pay the fee out of pocket. I expressed my dissatisfaction, considering this was the first time I had to cancel, and was told that this was the policy. While I understand the policy, I had never missed an appointment before or since. I insisted on speaking with her supervisor. I explained the situation and emphasized that I should not be charged for the reasons stated above. She ultimately agreed not to charge me but mentioned that the therapist would lose that hour's income. I did find a way to compensate her. If anyone from Saylor reads this review, I hope they will consider implementing a new, more compassionate approach to handling such situations. I would recommend that a reliable patient not be charged after maintaining a consistent appointment schedule for six months, in which case Saylor could ensure the therapist is compensated. This approach would help keep clients satisfied and staff healthy. Additionally, it is preferable for Saylor to avoid having sick patients in the clinic. You would lose more money in that case.

While my physical therapist was excellent, my experience with the billing department was…read moredisappointing. I have Florida Blue insurance and was initially told my responsibility would be a $30 co-pay per visit. This remained true until my second evaluation, after which my charges increased--without any prior notice or explanation. Weeks later, I received multiple unexpected bills for past appointments on top of the co-pays I had already paid. This lack of transparency was frustrating and avoidable. I would have appreciated being informed of the change in billing before treatment continued, or at minimum receiving accurate charges at the time of each visit so I knew what I was agreeing to pay. Due to the poor communication and unprofessional attitude from the billing department, I ultimately chose to stop treatment. This was unfortunate, as the physical therapists themselves were knowledgeable and genuinely helpful.

Office staff extremely rude and unprofessional. I came for scheduled appointment only to be told…read morethat they cancelled it. Office assistant was VERY rude talking LOUD and over me......It was the worst experience I had at physician office. Never coming back here again.

I just switched to this practice for my primary care needs and I could not be more happy. Dr…read more Willingham has a wonderful bedside manner and he will actually take time with you and speak to you. I did not feel rushed or shrugged off like I have with other providers. He will take your concerns seriously and provide the necessary care whether it be referrals or lab work. He was so incredibly kind and I highly recommend him. The nurses are also very sweet and personable. Additionally, I was actually called in at my scheduled appointment time which is rare for a doctor's office. No complaints here.