SO happy to have found Thomas West!! I recently moved to Chicago and have been avoiding getting my hair colored because I have had bad experiences in the past. I researched tons of salons in the area and decided to try this one because it had great reviews and the pricing seemed reasonable for a nice salon. I called the salon about an appointment and I spoke with the owner who was able to get me in the NEXT morning for a color + cut. He was incredibly friendly and accommodating. The next morning I went in and saw Lindsay for my color. She is AMAZING. I went in a bit nervous as always with a new salon, and she immediately calmed my nerves because it was clear she knew exactly what she was doing and had great suggestions on how to correct my hair - I had really yellow-blonde leftover balayage from a past coloring and I wanted it gone. She blew it out of the park! After Lindsay finished, I was sent to Jordyn for my cut (power duo!). Best cut and style I have had in a while. I would highly recommend these two!! Color: $225 (for a pretty intense session) Cut: $65 *come prepared with cash, you can't tip on cards read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

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Wait so Lindsay has been sent to me from the hair heavens. I've been dying my hair black for the longest. I've tried getting balayage on 4 separate occasions non of which have worked out (not with Lindsay) because my hair turned orange/copper and I'm very inpatient. I had a consultation with Lindsay. She addressed my concerns and was honest with what her expectations were as well as mine. I trusted Lindsay with getting balayage and boy am I super happy I did. She got me from black to the perfect balayage in only 2 sessions. Also keeping the integrity of my hair, which is huge! She gave me the most perfect color I could dream of! If you're even thinking about going lighter, getting balayage, let my girl hook you up. Photos attached. read more

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I have been coming to Thomas West Salon for years now and I will never leave this amazing business. Not only is the salon beautiful, professional and reliable but I have the best stylist in the city. Lindsay brings my hair back to life every time I come in. She's so knowledgeable about what is best for my hair. Being a blonde she knows how to protect my hair from breakage and damage and the color is always outstanding. If you go to Thomas West I highly recommend Lindsay for the perfect hair (and not to mention wonderful conversations) read more

Have you ever searched for a hair stylist that just "understood" you?! When I say Noemi gets me, she gets me! She is the sweetest person you will ever meet and makes you feel high on life. I have been going to her for about 4 years now and have had about 10 colors changes (at least) to my hair. She kills it every single time! I walk away feeling like a million bucks. The quality if her work is unmatched. Your hair color always looks amazing, the integrity of your hair stays top notch and most importantly, you walk away getting what you wanted. Beautiful hair! The posted pictures are just a few examples of her incredible work. If you are looking for someone who will be your go to, life long stylist, look no further! Ask for Noemi!! read more

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I was excited to try out Thomas West for the first time for a much needed hair cut, and I am so happy that I did! Dayna did a fabulous job and listened to exactly what I wanted. Definitely going to be coming back & recommending her and the salon to others! read more

Thomas West Salon - Hair cut by Dayna - Hair Salons Near Me - Chicago, Illinois

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First time visiting Chicago for a week, and I had the pleasure of using Thomas West Salon and loved it so much that I came back to do another blowout. Thank you all for accommodating, me even though it was a last-minute request. Thank you!! read more

Staff is always welcoming (which goes a long way especially these days) when you walk in. If you've been more than once they seem to always remember your name. My stylist Margaret is one of a kind and great to sit with for 30 minutes. She's great at what she does, patient with me (a guy who never knows what I want) but more important to me, she's a great person. Long time customer...will continue to support this group. Jack read more

This review is LONG overdue! I have been coming to Mel for nearly 3 years and she is simply the best colorist and stylist I have ever encountered. She was recommended by a friend, and although her waitlist can be long, it is 100 percent worth it. Do yourself a favor and get on her list asap! She is completely transparent and always talks her clients through pricing beforehand. Her vision is amazing and she will help you achieve any look you are going for. She's great to talk to you and I enjoy visiting her every couple of months. I'm moving to DC and will be coming back to see her - that's how great this girl is. read more

Ladies, BEWARE. My hair was totally botched after visiting this salon. I went in for a trim and a highlight touch up and the stylist took off over 5 inches and completely destroyed the one side. See images below. Unfortunately I came here about a week before my engagement photos (which I told the stylist), and now every time I see the photos I am reminded of this horrible, horrible haircut. :( It's been about 4 months and my hair is just now starting to look normal. read more

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I stumbled upon this salon via Groupon after reading reviews on here and seeing a friend front and center giving a positive rating, I booked an appointment. I don't know if it was the Groupon or what, but the welcome was lacking. It felt very get in, get out. But some people like that I guess. I LOVE MYCUT, so there are the four stars, but I wish I could have been offered a cup of water or something too, and a conversation after about the cut something! Anyway the cut is great and the stylist asked me what I wanted, my habits etc, and gave me a cut that fit. Overall happy, but customer service could be better :) read more

Thomas West Salon - I'm not great at selfies! But this cut is the refresh I wanted and is versatile. Love it! - Hair Salons Near Me - Chicago, Illinois

When my company moved into the mart back in January they gave each of us a few certificates to come back for complimentary blowouts. Thanks thomas! I'm not sure how it took me 8 months to use my certificate, but if there's anytime I could use a good blowout it's humid August. When I called to book an appointment I asked for someone who's really good at getting curly hair straight. And found myself in the chair of Carly. A very new chair since they had just moved locations a few days beforehand (still in the mart but across the hall of the 2nd floor). Carly did a great job of getting it straight in record time, which was appreciated since I had to run back upstairs for one last work meeting before calling it a day. She was also very friendly and knowledgeable about products for my hair. I'd definitely see her again. My sis in law also goes to AJ who seems to book up way in advance, but she also did a good job with my hair when I was in her wedding a few years ago. Carly's blowout didn't last as well as most of mine do, but I'll chalk that up to my trip to Orlando the next day. Florida summer + curly hair= disaster! But overall, great first experience and I plan on going back as a paying customer next time. read more

I came here with a Groupon deal ($79 for full highlights and a cut/blow dry, I couldn't pass it up). I've always wanted highlights, but never had the guts to do it. But new year, new me, right?! I took some pictures to show my hairstylist, and Grace was amazing! She took 10 minutes to talk to me and understand what I really wanted. I have thick, curly hair that took about 1.5 hours to color. Grace was a bit hard to warm up to when making a conversation, but once we started talking about FOOD (see, it unites everyone) and some places she would recommend, we started going at it. After she was done, she let the colors sit and then washed my hair. Ladies, you know you're at a good salon when they take their time washing your hair, and gives you a deep scalp massage at the same time. It was heavenly. For the cut, she just took off about 3" and gave me some long layers. And the color turned out to be exactly what I wanted! I was so pleased! I don't think I can afford to come to this salon with their regular price menu ($225 is what it would've costed me w/o groupon -- that's worth a month of food for me!) But I definitely loved my experience here! read more

Thomas West Salon - First time highlights. Couldn't be more pleased - Hair Salons Near Me - Chicago, Illinois

My first time to Thomas West Salon and I had a great experience with my stylist Blake. He was extremely thorough and great questions to figure out exactly what I wanted. My hair turned out the perfect shade of dark brown (not black) and the cut was fabulous. The pictures don't do it justice since I took them later in the evening and it was raining outside. Needless to say, I'm excited to have Blake as my new hair stylist and I highly recommend him! read more

Thomas West Salon - Blake did a fabulous job on my cut and color! I would highly recommend him. - Hair Salons Near Me - Chicago, Illinois

I would recommend going to see Anthony he is literally the best! So, understanding and well-versed in color! I can't say enough great things about his professionalism and his acute attention to detail! Plus, this salon is located in the Mart, which is convenient for grabbing food and coffee before your appointment. read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

I freaking love this place! Or better yet, I love Miss Melanie! She is a true artist & hair genius aka totally awesome!! I went to school at The Illinois Institute of Art, there in the Mart, so have known about the salon for years now, but it took a Groupon I bought last year to stop in and I've been going back ever since. Melanie is super sweet and thoughtful in her color and cut process. I always leave feeling like a thousand bucks with a glamorous red carpet approved blowout. I recommend her to all who want an amazing 'do & tons of compliments. read more

If you are in the market for a new salon I highly recommend Thomas West!!! I have been coming here for years now and have nothing but good things to say. Everyone is very professional and Monica does absolute wonders. I constantly get compliments on my highlights/ cut thanks to her! I always look forward to coming in and seeing her, she is a total sweetheart!! read more

I just got back from this salon, and I couldn't be happier with my hair. I just moved to Chicago and recently poured through tons of reviews for various salons trying to pick a place. Thomas west had good reviews and I found a Groupon for cut and highlights, so I decided to bite the bullet and go for it! My stylist was Sara. She was very nice, friendly, and the end result was great. I got full highlights and she made them look very natural and not too gold or too ashy. My cut is pretty basic, but she did just as I asked (didn't cut too much off!) and the long layers look great. I would definitely recommend this salon and specifically Sara for anyone who is blonde already and needs a touch up or for those looking for highlights for the first time. read more

Thomas West Salon - Highlights by Sara - Hair Salons Near Me - Chicago, Illinois

I tried so many salons in Chicago. Unfortunately couldnt find the one who understand what I want/ need (not that hard, warm brown hair tone and some highlights). After soent so much $ and time and effort, finally founs Thomas West Salon. My hair stylist lady name ia Allison. She listened to me first and explained exactly what I need/ want (also saved my colour damaged hair qfter long and meticulous processes) and i left the salon fresh and happy! Thomas Weat works there too, greets you at the door, takes your coat, very polite. They are also very clean and organised. I was very happy with Allison and cant wait to go back to her every 4 weeks now for my root touch up! She is wonderful and very professional. You try Thomas West, you wont regret it! read more

I love this salon! They have some of the best colorists I have ever met, in particular their blonde specialists. Devin G. is a professional through and through, her knowledge of hair is incredible, I always know I'm going to look amazing when I leave. I have very fine hair, that is susceptible to bleach damage and breakage. Devin has worked with me to give me the color I want, without killing my hair (it is the longest it has been in years). The salon has a lovely atmosphere, with amazing service and fantastic energy. The blonde specialists here are amazing! read more

I love my hair color and style!! I'm so grateful for Anthony!!! He is master colorist, visionary, and truly an artist! I HIGHLY recommend him---someone who listens well and is extremely talented and skillful! Fabulous!!!! read more

I have been getting my hair done by Andrea for years and cannot say enough good words! My hair is naturally curly and very frizzy, however Andrea works with my hair type and truly has made a difference to help tame my hair. The Keratin Treatment is a must for frizzy hair! She also does a wonderful job on the baby highlights, keeping them natural looking with just enough pop. Andrea always puts in her best effort and does a real nice job styling the hair to finish off each visit. She is very resourceful with new products to try out as well. All around great experience and definitely recommend this salon. read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

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We were grabbing a bite to eat in the mart as on bad weather days it is geographically desirable, and I wandered in to look at the product. The owner offered me $20 off my first service with a new stylist. Ok, I'm your huckleberry I'll bite... it's only a haircut. I have thin fine hair and I am always looking to encounter a miracle worker and the gall . He set me up with Blake who is very personable. And he does a nice job with my hair. I've gotten compliments on 12 week old haircuts. So his work can hold the shape without much effort on my part. & with my hair type... I've learned you can only expect so much in Chicago's weather. I would definitely recommend Blake and I have to a few friends in the area. Blake is the reason I'd give 5 stars. The only reason I didn't give full stars is for 2 reasons. 1. I don't like prices being raised on me without warning. I don't care if it is $5 or $50. Call me petty but you should have some sort of signage. Red 7 salon is on point with this. If I think it's gonna be $70 then that is what it should be. I know a lot of people don't care about a few $ here & there, but I do and there is a reason the Latte Factor had to be pointed out to those who are fabulous yet broke. I'm one who likes to put it in my wallet and not take it out. 2. I find it hilarious when I call to make an appt that whomever answers is super nice. & then when I show up. It's like they "Pretty Woman" me. I get the "look" and no greeting, they are all super busy amongst themselves attending to some super important receptionist emergency. I get it that it's the Mart. I only dress up for clients and my honey as we do "dress for dinner". Other than than that, it's yoga pants and a tee shirt. I own the company and I say lets be comfy. What makes it funnier is the 53rd bank in the Mart, the staff could not be nicer. read more

I moved to Chicago August 2019 and needed to find a new salon - always a struggle, right? I was referred to Thomas West Salon by a friend and called to make an appointment. I have blonde hair and wanted a stylist who was great with blonde. I was paired with Lindsey and she has been my go-to moving forward. Lindsey was able to recommend a more healthy coloring approach, to which I really have grown to love. In addition, she did my blonde extensions. Thomas West is also convenient to me because I work in the Merch Mart. The salon is very clean and chic. They have great products to purchase - I love Kevin Murphy products. Thank you, Lindsey! read more

I went to Thomas West salon and I can recommend Anthony as he listened all my points and expectations of my hair. For the first time the experience was good and I'm sure it's getting better. Thank you Anthony. read more

Haircut & highlights with Monica- she was amazing! She took the time to consult with me and gave me exactly what i wanted! I was so pleased with my hair, her services and how nice the salon was! All around friendly staff & Monica took GREAT care of me, looking forward to coming back! read more

Thomas West Salon - Hair Salons Near Me - Chicago, Illinois

Recently saw Jordyn to revive some severely overgrown balayage that I had let go for over six months, and she certainly worked her magic! Jordyn was both educated and personable. My hair felt like a million bucks even after being lightened. I've only been in Chicago for two years, and finding a hairdresser to do my hair the way I like has been a feat. I'm happy to say I found my new stylist! read more

A friend of mine recommended me to this place and the hair stylist Anthony. I made an appointment through the phone, and the receptionist was welcoming both on the phone and in person when I showed up. I was offered beverages and she took my heavy winter coat. I didn't need to wait too long (~5 min when Anthony was finishing up with the previous client). I must say I love Anthony. A little back story: I'm from Taiwan and I've been going to the same hair stylist since high school (almost 10 years ago), and no one else is allowed to touch my hair after having one of my haircuts by another hairstylist that turned my hair into instant noodles. But since I no longer have winter or summer vacations to go home to see my beloved hair stylist, I had to find another one here in Chicago. Going in with my thin and fine Asian hair, it was too long and without any layers after not getting a tough up for almost a year, with many, many split ends thanks to the harsh wind and constant heater here. After giving him some descriptions of how I want my hair to be, he not only chopped off all the dead ends, but also gave my hair a new bounce that it hasn't seen in a long time. I am still searching for a hair stylist here that can do a nice beachy waves kinda perm, and when I asked him about it, he honestly told me that it is not their strong suit, which I really appreciated the honesty. Not to mention the great conversations I've had with him throughout the process, an hour absolutely flew by! This place is pricey, but the hair stylist really doesn't rush it and gives you exactly what you want. Will come back again! read more

Able to get a same-day appointment, very comfortable and welcoming atmosphere, and a super awesome stylist named Anthony. First visit, will definitely return. Thanks, Anthony! read more

Thomas West Salon - Great work by Anthony. - Hair Salons Near Me - Chicago, Illinois

Dayna cut and styled my hair this evening and did a fabulous job! She listened to exactly what I wanted, and that can be hard to find in a hairstylist! She was a great conversationalist and super sweet. read more

I just had my first visit at Thomas West Salon with Alison, and am exceptionally pleased. She evaluated and talked with me about my hair texture, waves, & face shape as well as what I had in mind for style. I was desperately in need of a shapIng and Alison is amazing! She talked with me about what she was doing throughout the cut and gave me styling tips. I was greeted warmly when I entered the salon, my coat was taken and I was offered a drink. The salon is clean & the atmosphere is cheerful. I saw beautiful work being done & highly recommend Thomas West Salon! read more

I love this place. It's conveniently in the merchandise mart and it's right off the brown line. Everyone is extremely nice and takes care of you. Very professional. I always have Jordyn cut my hair and it's amazing every single time. Best hair cuts I've ever had. Love the hair wash and hot towel part as well. I would definitely recommend this spot. read more

I've been coming here for 3 years now and have always had a positive experience. Anthony is incredible with color and highlights, and he never ever cuts off too much of my hair. The salon is bright and clean, and the staff are all very friendly. Their COVID safety precautions are very good and I felt comfortable that they were doing all they could to keep their staff and clients healthy. read more

Very disappointed with color. This place appears hit or miss so please get recommendation.

Went here for a quick bang trim on my lunch break. They took me in right away which was great. As I sat in the chair I was promptly greeted by my stylist who was very friendly until she said "So just a bang trim huh? Trying to save money? You have that recession hair." What's recession hair? "When you add bangs to try and create some sort of style to your haircut". Gee thanks. Well me and my recession hair and dollars won't be back. read more

If not for the craptastic service at the end of my manicure, I would have given the Thomas West Salon two extra stars. Full disclosure: I was given a gift card for a manicure but normally I'd never go near this place. The manicurist was really nice and professional. Honestly, one of the best manicures I've had in a while. She took her time to make sure that not only did my nails look great but that I felt a little pampered. It all ended there... The manager (or Owner?) was so rude as he checked me out. He rudely asked where I got my GC (It was a gift, ahole. Did you think I bought it from the dude selling CTA swipes at the grand stop on the Red Line?). I politely asked if anything was wrong with the card and he responds, "I just had to ask". Seriously?! Do you ask everyone that question? Anyhoo, he swipes my card and walks away with a dismissive, 'there's nothing left on the card". No thank you, no please come back soon, nothing. I won't be back until the ahole gets a reality check. You're in the Merchandise Mart, not 5th ave. Lose the attitude. It's a shame since my nails came out so well but there are far better places in the area. read more

A-T-T-I-T-U-D-E at the front desk! totally uncalled for. the owner is the WORST when he is there (which is usually every day) struts around like he is the @#$! its unfortunate: love the location - so close to my office. loved my nail gal - great job if you can tolerate the pretentious attitude, this is the perfect place for you! read more

I agree with Marisa F. Even in the age of Obama, I guess 'certain types' of people aren't really welcome here... I wasn't even a customer. I had to get my house keys from my girlfriend but she was getting her hair washed at the time so she couldn't bring them to me. I walked in the salon and immediately the tension was so thick that you could almost touch it! The lady up from was really uncomfortable when asking if she could help me but sort of eased up when I explained that I only stopped in to retrieve my keys from my girl. She told me that it was "ok" to go toward the back. As I was heading back toward the front, some geeky looking guy approaches me and 'officially' says "How's everything?" with a 'what are you doing in here?' expression on his face. I simply said "I'm cool" while walking out the front door. My advice to them would be... we're not all bad. read more

I decided to go to Thomas West because I saw a girl outside on my break with great hair, and I asked her where she got it done. Good enough for me! I SHOULD HAVE YELPED IT. When I called to make my appointment, I said that I was starting with ash blonde hair and wanted something golder for fall; and to hook me up with a stylist that is good with blonde. I got J. When I got there, we went through a few pictures of women with medium gold hair. I specifically told her, "whatever the color is, it is very important that it is blonde, because I don't feel like myself with any other hair color" (and I've been every other hair color). I was shocked to find at the end of my visit that my hair was a medium reddish brown. I didn't know WHAT to say and just left, thinking maybe the lighting in there was wrong, or maybe it would wash out lighter in the morning. Wrong. After one wash, I discovered that the color was very one-dimensional and uneven to boot. I've done better work in my own bathroom, no lie. I scheduled another appointment two days later to fix my hair. As I was scheduling the appointment, there was a black customer at the desk ahead of me asking ordinary questions, but the receptionist was acting like she was too cool to be seen talking to him. A moment later, a guy behind me said, "Guys, I can't wait any longer. Thanks any way." and walked out. The man at the desk said, "what the fuck is going on here?!" I was alarmed to say the least, but, hoping they would at least fix my hair for free, I stayed on. I was happy to see that the person they scheduled to fix my hair had hair very similar to what I'd like to have. A. was really kind and very thorough, a very cool girl. It took a couple of hours to get it back to blonde. It's not exactly what I would want-- I think in a month I may throw in some low lights to get it a little more natural looking, but it's LOTS better than it was. The lesson here? Never go ANYWHERE without yelping it! read more

After a departure from my normal guy I was introduced to Thomas West Salon by Groupon, I made the mistake of not knowing you couldn't use your Groupon till the day after purchase, but I decided to keep my appointment and I am really happy I did! AJ is the shiznet, I am a stylist myself and appreciated all the intricate detail she applied to my haircut. I have tried several salons the worst being Milios in the city and by far AJ from Thomas West is your best bet downtown. Oh hell yeah I pre-booked. Nothing like a master stylist to bang the hell out of your head. Make your appt. with her! read more

My stylist was Tayler. He gave me the BEST, trendiest bob. Perfect choppy layers so it lays beautifully. He took his time and made suggestions, which I find so helpful. Not to mention he gives the most amazing head massages during the shampoo and condition. Great experience. read more