Dr Burns is fine but good luck getting anyone on the phone. Terrible…read more better off just showing up if you have a question. Unreal why nobody can simply answer the phone.

The staff here seem to be genuinely happy people who love what they do. I've never had such a…read moregreat relationship with my physician and care team. Since Dr. Thomas joined my diabetes is in excellent control through counselling, med regimen, and tracking tools. I now look forward to my visits!

was a patient of Primary Care and Associates in Anderson, South Carolina for nearly 40 years and…read morehad an excellent, respectful relationship with my physician. That relationship was effectively destroyed--not by my doctor--but by office management. I was dropped as a patient over a $30 balance tied to a work-injury insurance claim, not a routine bill. The handling of that claim raised serious concerns for me. The situation was managed administratively, without transparency, and in a way that felt more aligned with protecting outside interests than advocating for a long-term patient. My physician was not allowed to intervene, explain, or continue my care. It was made clear that business policy overrides medical judgment in this practice. Doctors here appear to have little autonomy and are unable to prioritize patient care when office management decides otherwise. What's especially troubling is the lack of accountability afterward. Communication stopped. Questions went unanswered. Responsibility was deflected. It felt less like a medical office and more like an operation focused on minimizing exposure rather than treating people. I want to be clear: my doctor was excellent. This review is not about the physicians, but about an administrative structure that undermines them and sacrifices patient trust. Long-term patients should be extremely cautious. If billing disputes, insurance claims, or workplace injuries are involved, understand that you may be treated as a liability rather than a human being.

This practice has lost the plot…read more With every visit it continues to get worse, on all levels. The lack of consideration that is given to their patients in regards to their time and staying on schedule is unacceptable. Yes, it can happen, however religiously for the past two years every appointment has not been on time. Not just by a few minutes, I'm talking by hours. Appointments are given for a reason, one of which is respect, respect of patients time. There is much time and planning that goes into making an appointment, and for such total disregard is infuriating. In addition to their policy of no refills in between visits or their is a charge. Have you ever heard of such a thing? I'm not asking for a "new" or different prescription but please be sure the medicines that I'm on get me to my next scheduled visit. It is not rocket science. Fun fact about their billing as well, that they do not code a once a year visit ( that insurance covers). They state that visit needs to be separate and you cannot discuss any current conditions you have, it's more or less a physical. However, my insurance covers one "wellness" visit a year. This doctors office will not code this correctly!!! And then there is the overall customer service, which truly should be the easiest to excel in. You would think? Whether it is the front office staff or the apathetic billing/ scheduling clerk to the intake nurse, there are never any pleasantries exchanged. It's just like being a number. And let's not forget the fact that you can never speak to anyone on the phone. The only option is to leave a voicemail and await a call back. So, yes I am exploring other options to change doctors offices. I have had enough abuse as a patient and have reached my boiling point. I do NOT recommend this practice, as you would get better service, respect and consideration at a walk in clinic.

Super talented and dedicated! Exceptional surgeon…read more He is a honor to his profession His work is above all standards and his patients get the best rewards

If I could give 0 stars, I would. I saw him to stabilize my fractured foot while waiting to see the…read moreactual foot specialist. He supposedly reviewed my MRI before scheduling the appt. Yet he didn't seem to have accurate information. seemed offended when I asked to see the MRI and what he was seeing differently than I'd already been told. He was rushing through the viewing, contradicte himself by saying the opposite of what he originally claimed, agreeing with what I had been told prior. Tried to convince me a complete fracture wasn't fully fractured despite it showing clearly, said the "fracture gap" was too narrow for the fragment to become displaced. Again, totally wrong information. When I attempted to explain that a walking boot, wraps, etc increased my pain and swelling due to the pressure on the injury site, he became beligerent. Interrupting me 3 separate times say "I'm not going to argue with you". I one last time tried say "And I'm not arguing but simply explaining what is happening and needing an option to resolve the situation. He told me to wear the boot and if it hurt to just wear my tennis shoes. This is a 5th metatarsal, intra-articular, acute/subacute, complete or nearly avulsion fracture. I also have a genetic disorder involving connective tissue. He never asked about my medical history or medication regimen. He ended up by standing telling me he'd put in for me to see the foot specialist and maybe he'd just put a pin in it. Almost felt like more of a threat or punishment remark. And he left the exam room. The referral he made was for yet another dr besides the original one I was waiting to see and now I still have an unstabilized fractured foot and no appt for another week! So, I highly recommend you choose a different doctor if at all possible. Bad day or not, there's no excuse for what I dealt with today at Prisma Blue Ridge Orthopedics-Anderson with Dr Hensarling!