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    Thoughts Brewing

    5.0 (1 review)
    Closed 1:00 pm - 6:00 PM

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    3 years ago

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    Danielle P.

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    4.4
    (33 reviews)

    My laptop's fan was being FAR louder than it should; after getting an initial diagnosis from Best…read moreBuy (where I bought the computer), the folks at Geek Squad recommended this location. I was excited--after all, it was only a short drive from me--but I was also nervous; I've had issues with computers before that had taken months to get fixed. I didn't want to be computer-less for all that time! Thankfully, the folks at uBreakiFix live up to their name. Even though they had to order a specific part for my computer, the repair was finished within a week. Every step of the process that I needed to know about was explained in concise detail, and I never found myself asking "Wait, WHAT are they doing to my computer?" And throughout the entire process, the people I interacted with were kind, cheerful, and patient. If you have a device that needs repairs, uBreakiFix is the place to get those repairs done. (Also, several employees complimented the stickers I had on my laptop. That has nothing to do with the repair, but it made me very happy.)

    Brought my iPhone 12 Pro Max in for a back glass repair. It cracked almost immediately after I put…read moremy case on, and they blamed me instead of their workmanship. When I removed the broken glass myself, it came off in one piece with zero adhesive and debris in the corners -- clearly the cause of the crack, not misuse. I brought it back and asked for a proper reseal (color didn't matter to me). They installed an aftermarket glass that looked fine and held up with my case. Later the phone got rained on. Because the back glass was never properly resealed to IP68 standard, water got inside and the phone is now stuck in recovery mode -- almost certainly a fried motherboard from that leak. The Herndon manager refused to warranty it, calling it "water damage" and ignoring that their failed repair is what let the water in. I then took it to the Myrtle Beach location to try drying it out -- they cracked my screen and said Herndon would coordinate a replacement. That never happened either. Two locations, two failed repairs, zero resolution.

    Thoughts Brewing - businessconsulting - Updated July 2026

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