AVOID CITY WIDE. Unreliable internet and BAD customer service. They recently cut off my internet by…read moremistake and took zero responsibility for it. They turned it back on but refused to acknowledge they even made a mistake. I'm switching to another provider.

Worst internet company ever they have more down time then up time every night the internet has mad…read moreproblems I've called them atleast 50 times about it. They refuse to send out new modems for a service that supposed to be 24hr our real up time more like 16hrs a day. Yet they still wanna charge full price... the government needs to step in on these company's if there not able to hold up on there end of the contract. Do not get citywide at all unless you enjoy having your internet down. By far the worst company I've had yet. Oh yea and the download speed is complete trash. Step your game up citywide I've been dealing with these issues for year plus now Zero reasons for it. Avoid this company at all cost.

Been wating for a call back since may 5th 2024 called 22 times left messages and facebook message…read morestill no call back been told 24 hour wait for call back today is may 14th 2024 and still no call. Had to buy more data for cell as the wifi where i am at is poor signal which is also anchor net. Not very good customer service.

From the owner: Cheap. Fast. Reliable. No Hookup Fees. all the internet you…read moreneed for streaming, downloading, and gaming. You can choose your packages and channels and bring your own device, or we can sell you a device at cost. ATOP is our cable tv service and it runs on Android OS, Roku and Apple TV gen 4 as an app, much like Netflix. We offer a wide range of landlines from simple residential voice to more complicated hosted PBX options for business.

I have mixed emotions about being a Rogers customer. I have been with Rogers for about 2 years now…read more I switched from Aliant because I could not seem to go on a plan that met my needs. My Aliant bill was never consistent and it was far more expensive than I wanted. I switched to Rogers (ported my phone number) and also got a second phone on my plan. I immediately found a plan that met my lifestyle and that would save me a ton of money. So...the best part of Rogers is that my bill remains the same every single month and it's always within my budget. The part of Rogers that I'm not happy with is their customer service. This seems to be a common issue that Rogers customer have. Everytime I call there (which seems to be more that I would like), I get a rep that doesn't seem to have a clue about how to read or explain their bill. I find it very confused and very fursurating! They need some further training and they need to learn some soft skills.

I went to this store to pick up a new Baby SIM card for my iPhone. I called ahead to ask whether…read morethere would be any. They said there were some, AND when I arrived there were some (ya'll know there was a chance there wouldn't be any) Then when the agent was signing up the SIM card he noticed I was paying 20$ for one of my phone packages. He then proceeded to tell me he would change it a new one (that had the same services) as it was currently cheaper. Yes! Cheaper! I didn't think this was even possible for agents to offer! Needless to say I was impressed. He then made sure my phone was up a running and installed my new case for me. I think this just goes to show how the new approach to customer service (using automated telephones) really takes away from the customer experience. For the last few months I have been thinking about leaving Rogers, but this individual has given me a glimmer of hope.

My fiance went into the store (purchase on May 2nd, 4:30pm at sunnyside mall location)…read more I had my phone stolen and required a new one. My fiance traveled across the peninsula to pick up the phone as the previous store had called ahead. Meanwhile, the customer service from the young woman who was working was above and beyond - however, the not so gentleman working with her - was an absolute nightmare. To be clear, this man was not helping my fiance as a client (he made this clear), the young woman was. Yet, the not so gentleman, inserted himself in the conversation a many of times and made comments that were, let's just say, on the verge of homophobic. No, they were homophobic. The comments were strong enough to stir emotion. To keep it short, this man belittled my fiance, scorned, shouted and insulted - and made the interaction between the young woman and my fiance awkward and difficult. Near the end of the transaction, the not so gentleman decided to shout some more and felt entitled to mention he was NOT helping, and they were NOT his client, yet, still, continually injected himself into the conversation, when it didn't merit an interruption between, the young woman and my fiance. I did end up purchasing the phone, however, i wish i had not, knowing what I know now, and the level of disrespect my fiance encountered. I am not commenting or reviewing to devalue koodo - The man who was working, deserves a manager/therapist to speak with him about behavior, and more importantly, interacting with other human beings in general.