Charming little bookshop, lovingly curated, in the darling village of Bowral in the Southern…read moreHighlands. The owner is well versed in the book business and does a wonderful job of curating the best of art and design books, a lot of them featuring local talents. We regularly stop in here for a browse on a Saturday. It's nicely laid out and if you cannot find what you are looking for, ask them to order a copy for you. The staff here are always helpful.

Such a huge range of candles and excellent customer service. The staff spend a lot of time…read moreanswering questions and helping you choose the right candle frangrance. They also sell nice blankets, soap, infusers and other bits and pieces.

Sure. Does as I have searched for weeks for a particular item and to no avail. Then I triedCook…read moreShop Plus and straight offf had one. And put it aside for me for a few days till I can pick it up. So happy

This is one of my first ever Yelp reviews and I decided to write it after visiting beautiful Bowral…read morein the Southern Highlands of NSW. I have been there a few times over the years but only for days trips. The last time we went for the weekend which gave us time to explore deeper and get to do more shopping. The lovely long main street is filled with great little boutique shops but unlike most small towns the shops were useful and not just filled with tourist junk. We wandered into Cook Shop Plus because i was looking for a particular kitchen appliance that i was unable to find anywhere in sydney. As soon as i entered it felt so welcoming and i could see why the store was full of people. The decor, layout and products were amazing. They stock a huge range of kitchen utensils, appliances and homeward products. There are your standard top of the range products but what i liked most was they still stocked more affordable brands such as Maxwell and Williams. They also stocked a range of food products from local producers, pancake mix to jams and relishes. The thing that i was impressed by was unlike most kitchen shops where is feels un-imaginative and quite clinical, Cookshop was well presented and it felt like they were really proud of what they had to offer. It was colourful and with a staff member at the back making himself a coffee in the display kitchen it gave off a really relaxed and chilled atmosphere. Now i suppose like any shop you go into the real teller is how the staff are and how they treat you as a customer. The staff were really helpful and not pushy at all. When i asked questions they seemed well informed and recommended products based on usability and personal option rather then how much they cost. Example being when i was looking for a can opener and they ranged from $12 to $45, the young lady told me that the $12 was crap and tends to break if used a lot but the $24 was great and she has had hers for 4 years without an issue. When i did ask about the product i had come in for i was advised that they didn't have it in stock but if i liked they could order it in and organise shipping to me in sydney, it wasn't necessary but i appreciated the effort she went to. Now i know this has been a lot of info and you might be asking yourself how good could a cookware place have been, but i can't speak more highly about the place and I am really impressed that good old fashioned customer service is alive and well still. Next time you in the highlands i recommend you drop in and see for yourself.

I hate to give bad reviews, but this company deserves it. Since we came in from Hawaii, our…read morefriends in Canberra booked this for us. They were specifically told we would get one of their new canoes. However, when the canoe was delivered to the river, we got an old beat up one. The guy who delivered it was unfriendly, almost to the point of being surly. Paddling this canoe was like driving a tank. It was horrible and took a lot of the fun out of our experience of canoeing the Shoalhaven Gorge. When we returned and flipped the canoe over, we saw that the entire bottom was warped. No wonder we could barely paddle it! When the driver came to pick it up, his attitude was just as unfriendly as the first guy, and said all the canoes were all like that (so, basically, tough luck). Our friends emailed the company about our disappointment, and they came back very apologetic, especially because our friends have hired from them in the past. The company said that we should have told the driver which canoe was for us, but in the hustle of unloading canoes, we just assumed he knew -- which he should have. We go to Australia frequently and will not be using this company again to hire canoes/kayaks. Word of advice to Kangaroo Valley Safaris: either retrain your staff in customer service, or hire new staff who will put customers first.

This review is based on service, ease of transaction, quality of product (the kayak), keeping…read morepromises, and the overall experience. It was my girlfriends first time kayaking and my fourth, so we are no pros, but I kinda know what to expect. We had booked the night before and everything went to plan and our expectations were exceeded the whole way through. We did a two hour kayak (5.7km) self guided kayak, where you meet at the site and they drive you to the drop off zone with kayaks. You kayak down stream and through a few light Rapids and are picked up at the other end. The trek is about 2 hours but he staff asked if we would like more time (no added cost, just our preference) so we asked for three hours and they were more than happy to pick us up when we were finished. For $40 per kayak for the three hours and the pickup and drop off, it was a bargain. My girlfriend really enjoyed her first experience and so did I.

Gorgeous shop, the most beautiful rugs and exotic furnishings in the Southern Highlandsread more