Compré dos batas de baño de la marca Calatea, SKU: 41108910, modelo VIENA G, que llegaron el 30 de…read morediciembre de 2025. Al lavarlas para usarlas, noté que se destiñeron y mostraron colores rosados en las fibras, lo que indica una calidad muy deficiente. Al reportar lo sucedido al día siguiente, 31 de diciembre de 2025, a Palacio de Hierro, no quisieron asumir la responsabilidad por el mal producto, argumentando que ya había sido lavado. Es importante mencionar que las batas nunca se utilizaron, por lo que considero que una devolución o intercambio sería lo más apropiado. Sin embargo, el centro de atención al cliente no supo ni quiso ayudarme en esta situación. Les aconsejo no adquirir NADA de la marca Calatea.

La atención al cliente es pésima, son muy groseros y déspotas. Me robaron una tarjeta de crédito y…read moreel ladrón se compró algo de $10,000 y el equipo de seguridad no hizo nada. Eso fue en la suc. de Querétaro. Además venden cosas muy chafas a precios altísimos. Compre una rasuradora y al mes se descompuso.

I came El Nuevo Mundo because I saw they had fabric in their window. I had walked from our hotel to…read moreRepublica the Chile Boulevard to some fabric stores I googled, and was disappointed to find them closed. I am a self proclaimed seamstress and everywhere I go, I must visit a local fabric store. Fabrics here were super cheap. They had everything ranging from low-quality to super fancy fabrics. You chose whatever fabric you want or point it out to someone, and they cut it for you. They don't hand it to you, they keep it behind a counter. You pay for everything together, no matter how many different people you got fabric cut with. I don't know how they keep everything straight but they do, I was able to get some great finds for little over $40 dollars. I am talking about yards and yards of fabric at least 20. I was super happy. Will be back for sure on my next trip to Mexico City!

Coming to Mexico for the first time for a destination wedding was exciting. But that feeling…read morequickly disappeared and turned into despair after unpacking at the hotel and determining that the pants to my black suit was still as home. The wedding was in two days, what am I going to do? How was I going to get a black pair of pants in a foreign land? Checking with the porter/doorman at our hotel, he recommended the department store across the street and that I should be able to get a pair of black dress pants. The next morning, I headed to El Nuevo Mundo for their opening at 10am. I headed to the men's department and the vestir, dress clothes section. I looked through the pants racks and found a pair of black pants that was similar to my suit. The pants were not hemmed and the clerk had me try on the pants and measured me for hemming. He said it would be ready in an hour. I paid for the pants and came back in an hour and my pants were ready for pickup. The pants were just a shade lighter than my suit, but it was close and it saved me for our friend's wedding. The service at El Nuevo Mundo was great! With my limited Spanish, the clerk and I were able to get me the final product in one hour. Oh, the hemming was included in the cost of the pants. The cost? $16US. What a deal! So great our hotel doorman recommended El Nuevo Mundo.

I thought the building itself was pretty cool. From the looks of it, it's probably been here since…read moretheir very beginning. Perhaps even their flagship store. It's also located just a few steps away from Zocalo which is the absolute city center. When you first walk inside the store appears rather small, however, there are actually seven complete levels and they have just about everything. The home section is located on the sixth floor, and the restaurant is on the seventh floor with near complete panoramic views of Central. I didn't purchase anything during my visit, as I was just exploring downtown. I will need to come back here with more cash the next time that I come! Interesting store and a real part of the Mexican culture.

Nice department store. Great variety of clothing. I really liked the selection of sweaters…read more Comparable to Nordstrom's or Macys in the USA.