NOT RECOMMENDED. NOT TRUSTWORTHY. NOT DETAIL ORIENTED. NOT TRUSTWORTHY. Read between the lines. Plus, the cleaner left me with a dirty bathroom floor, which I had to scrub down myself. I was very fair with this cleaner. He repaid my kindness with untrustworthiness. read more

This is a tough one for me to write, because we were so optimistic about our experience with eMaids, but unfortunately a ton of factors came together to make this a "nope from me, dawg." TL;DR; Poor communication, an incomplete job with a high price tag, and poor customer service. I'd advise shopping around. We were prepping our house to sell, and went with the highest option to hopefully get the most thorough, "sure-thing" cleaning. My wife booked it and was clear about the nature of the cleaning, and were surprised that they could only secure one person for the cleaning. To add to that, he was nearly two hours late with no updates provided, which was nerve-wracking with the deadline for staging, photos and showings. I've had cleaners at a third of the price that were teams of three. I want to note, our one cleaner was friendly, and hustled for the most part, although was eager to get out at the end. To me it was more of a scheduling and bandwidth issue. Of note, he did a great job cleaning the oven and the inside of the fridge. The only way I could describe the job was unsatisfying and incomplete. I noticed many things were not moved around, revealing salt scattered about from the winter weather. There were cobwebs on chests, the baseboards were literally untouched. The little things like coffee pots, light switches, trash cans, the top of the fridge, all untouched. The floors and stairs were not clean, and basically moving any furniture revealed an incomplete job. He told me the upstairs was all good as he was eager to leave at the end of the cleaning, and I trusted that. If he touched it at all, I didn't see it. Immediately after paying $300, I had to go up and vacuum and mop the upstairs. I had to spend hours on the baseboards and window sills. My realtor came by the next day and said, "I thought you had scheduled cleaners to come out?" So yeah. We had to book another set of cleaners in emergency mode, and they did a fantastic job for $200 out the door. We were confident they were just struggling with some demand and would understand that this was unsatisfactory. We took a friendly, cooperative and detailed approach with their customer service team as we sought a partial refund. At first they offered to send him back out, but if he did a rough job the first time, we didn't trust him the next time hours before photos were happening. Guess what they offered at the end? No partial refund, but "30% off our next cleaning." I'd laugh if I wasn't so upset. To be honest, if they offered a free cleaning every month I'd turn it down, it's not worth the trouble. I believe this is a local business, and one with good ratings to boot, which makes it hard to pen this, but I also have to be real and authentic and lay out how this went down. Top to bottom, it ended up being a miserable experience. When you're in a time crunch and had scheduled weeks in advance, they needed to be considerably more on the ball. This ended up being a big, costly headache, and I can't safely say I would ever call them or recommend them. read more

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I called them twice. They never returned my call to get a quote to clean my home. I don't care about any positive reviews they may have.

I hired eMaids to do a Deep Clean of our house for Mother's Day after rarely leaving the house during the COVID-19 pandemic. Overall, a really great experience and impressive cleaning job. First, the administrative team was very pleasant to work with in scheduling, they took my needs into consideration and helped me schedule a time that worked for our family, going above and beyond the 'these are the available slots - take it or leave it', they found creative ways to make it work. Second, the true test was "was my wife happy, or did she find all sorts of spots that they missed?" 'Cause, if Momma ain't happy, ain't nobody happy - 'amen?!? And she was stunned with how well they cleaned our house. For someone with high-standards, she commented for days afterwards "I mean, they got EVERYWHERE clean! They did a really great job!" So, I'm very grateful for hiring eMaids - was worth every penny. read more

Let me start out by saying finding a good cleaner is harder than you may think. Either they don't stay the guaranteed time, don't pay attention obvious things, or simply just clean what they want to and ignore your list/request. I had completely given up on any cleaners meeting expectations or making me feel like I spent my money appropriately. Ben not only stayed longer than he was paid for, but gave attention to places that I never would've thought to look myself. For the first time I think a cleaner has left my house exceeding my expectations. And for an extremely reasonable rate. I would expect a cleaning like this to cost me twice what I paid. Knowing that good cleaners are hard to come by I'm pretty excited that the my search might have came to an end! I understand now why all the good cleaners aren't accepting any new clients. P.s. he does very well with pets in the house (and their hair). read more

eMaids did a fantastic job from customer service to communication to Ben doing a fantastic job cleaning up our apartment! We had not had cleaners in since the start of COVID and our apartment was pretty grimy.Ben came in and put in a great job cleaning our apartment and getting it back to being squeaky clean.Thank you eMaids! read more

In a busy holiday season we were fortunate to have Ben get our home ready. He is detailed, hard working and has a strong work ethic. He did an amazing job. I recommend eMaids without hesitation. read more

Everyone should use them. Seriously. My favorite part was being able to book online with such short notice (less than a day) and then having someone who really cares about delivering only the highest quality work show up. I just got a move-out clean but it was so good that I'm considering ways to use them more in the future. read more

Highly recommend! Ben did a phenomenal job and was very friendly! Prices are very reasonable as well. I purchased a new house but noticed that the appliances were not cleaned at all. I called eMaids to help and they were more than willing to help out with a last minute request. I lucked out with there being a cancellation. I am forever grateful they were able to get out to my house with such short notice and really took care of exactly what I needed. I wish I took before and after pictures to show how good of a job Ben did. I will absolutely be using eMaids again for recurring service! read more

I completely agree with all of the 5-star reviews for EMaids of KC. Every aspect of my interaction and business with them has been wonderful. This is a small company that still embraces core values of professionalism, caring, customer focus, and strong work ethic. Melissa has cleaned our house twice. She does such a great job, and she's very personable. It's important to use a company that is bonded and insured, just to protect both parties from anything that could go wrong (think Murphy's Law). I must also mention that Grace (the Office Manager) is always very helpful, accommodating and fair with pricing. This is my first swing at using a cleaning service for my current home. I did a lot of research in the area, and read a lot of testimonials. I believe you will agree that EMaids has the best value proposition. I locked them in for ongoing service after the owner (Ben) came over the day of a party to clean my house. He saved the day, and it was a same-day request. I know that they probably couldn't do this every time, but it showed me what they are made of. Every other service I spoke with made it sound like I was asking for the world... What a refreshing thing - to find a company so service-oriented, driven to succeed and with the utmost in quality. Great job, EMaids of Kansas City! read more

Such a fantastic experience. From the initial quote to the cleaning service we were pleased with everything. We had an initial deep cleaning service that exceeded our expectations while maintaining distancing guidelines. We hired for biweekly cleanings as well and have been very pleased. read more

i have used emaids in the past and was very happy with their service. However, my last cleaning was horrible. The kitchen counters still had 'crud' on them, I specifically asked for dusting as I had some work done and sawdust was everywhere. Dusting not done, stairs not vacuumed, landing not swept...It was TERRIBLE. I contacted the office and was told I would get a refund. 2 weeks later, no refund. Don't know what happened, but I won't be using them again. New management contacted me about my experience and asked for a second chance. I was reluctant at first but Nina was persuasive. They came in and did a fantastic job on a very dirty house. E-Maids will once again be my go-to company for house cleaning! read more

eMaids cleaning was beyond anything I have had before. I've had services in my previous home for 20 years and they didn't put forth 1/10th of the effort Erica at eMaids did. She was pleasant, professional and walked me through their green products and the services they do upon our first meeting. I left her alone and when she was finished, she text me to let me know. I am convinced she touched every single item in my home. There wasn't a single object not dusted or polished! And even so, things seemed to be exactly where I left them. There was also a pleasant clean smell and not one of chemicals lingering. I also love the ease of emailing and confirming the appointment. They respond quickly. I will certainly book them monthly from now on- you should too!! read more

We were not happy with our old cleaning service and found emaids on Thumbtack. I am thrilled after our first cleaning with them! Not only were they much more efficient, but we could tell a noticeable difference in cleanliness compared to our old maid. We look forward to continuing our service with emaids! Michael and Morgan read more

They were at my townhouse for 5 1/2 hours and when I came home I had to revacuum my downstairs, as there were crumbs/dirt all over. The fridge was supposed to be cleaned, it wasn't and the outside of the fridge looked like a mess. For that much time, I would expect my house to be spotless. read more

Ben, there must be a MAJOR communication issue here! We have always had a great relationship, although toward the end there seemed to be so different people dealing with the office that I was frequently confused by how the policies were presented. I loved your services and you never told me of a problem. I'm being told ( via Yelp, not willing to tell me personally by phone) that supposedly the tech, the only person I have had, Paulina, who always was friendly, professional, did a great job etc ... We always had friendly small talk.. We showed interest in each other's families, discussed Covid etc... but she COMPLAINED? All I can think of was that I called once when she had had to leave early before finishing the job because she said her husband had a medical emergency. Of course I told her to go ahead a take care of her husband. Since I have always paid by the hour, I assumed my charge would be prorated to reflect the time actually worked. The office said they were fine adjusting the charge. I made the point to the office several times that I didn't want anything to reflect badly on her as it was not her fault and that I was glad to have her take care of her emergency. I even complimented her on always doing a great job and that I appreciated her being able to work on Saturdays. We even discussed what she would do next visit. You say " not in keeping with your culture". Is that code for not wanting LGBT clients? I'd been told by your previous office manager who shared he was gay, that this cleaning person was OK with gay clients. Was she offended because I stopped hiding the photo of my partner and I? I wish I could reach someone at the office and let the tech gal know that I defended her leaving early that day and the last thing I wanted to do was get her in trouble. Did she have to file a complaint about me in order to keep her job??? The office had always been great making sure she was my regular person. If I had been " mistreating " her routinely, why had they never said something rather than continue to send her to my jobs? Many things don't add up. I'd be glad to change my rating if the owner would care to contact me directly rather than accuse me of something via YELP...even if they don't want my business anymore. read more

I really liked the service of eMaids. Ben was fantastic in cleaning my apartment. I definitely recommend ben. eMaid is worth your money. Thank you eMaid. read more

As soon as Ben arrived, he got right to it! My house was pretty dirty, so he had his work cut out for him. Feels so good to have a clean house. And the kitchen cabinets look so much better, without all the food and grime. The only reason I didn't give 5 starts was because even though all the glass he cleaned looked better, the corners were missed and that's a pet peeve of mine. It was a good experience, and i see myself calling again in the future. read more

This was my first time paying for cleaning services for an apartment, and it was a good experience. I saw that eMaids was well-reviewed on thumbtack and when I found the $69 for $105 deal on yelp, it was an easy decision. I needed a deep clean of my apartment of over 4 years, and I definitely got my money's worth. They somehow were able to remove the mildew out of my tub and between the tiles on the walls, so it's actually cleaner now than when I first moved in here. They kept asking me as they were wrapping up if there was anything else they were missing, which was helpful. The only advice I'd give any other first timers: let them know exactly what you want done or it's your own fault if you let them leave before you're satisfied. read more

I am extremely impressed with EMaids of Kansas City. From beginning to end this has been a great process. Grace was able to answer any questions I have, and went above and beyond to ensure I had all the information needed. Ben cleaned my apartment, and it looked wonderful! He even took the time to make sure that things that I had missed before were completed to ensure my move-out walk through went as smooth as possible. Everything from start to finish was wonderful, and I look forward to continuing services with them in our new apartment! read more