The employees at this place are extremely incompetent and rude. I've never been more put off by a waitstaff or a manager in my entire life. I'm writing this several weeks after the incident occurred and it still gets me fuming any time I think about it. Here's what happened:
My friends and I were a party of four and we placed our order at the front of the restaurant and proceeded to TRY and sit down at a table for four people. The table had a stool at the end of it, meaning five could sit there. But again, it was a table that was designed for FOUR people. Because we weren't a party of five, they made us take our large quantity of food and squeeze it on a tiny little counter, IN CASE a group of five came in. Meanwhile, the table in front of it was for SIX people, but there were only FIVE sitting there. There was no consistency to the policy and, of course, the one we tried to sit at remained empty the entire duration of our meal...
I asked to speak to the manager after the nasty waitress had had enough of arguing with me about it. He said, "Oh, we're a small place, so imagine a group of five comes in and sees that the table is empty and they leave." To which I answered, "We could have left too if we had known about this dumb policy, but we didn't, and we PAID for our food, so maybe we should take priority." He just shrugged his shoulders and walked away.
I decided to try and calm down because it was my friend's birthday and I didn't want to ruin the mood of the group. Because of slow service, our food came in waves. In other words, we were only able to fit our stuff on the counter because only one of us was eating at a time. As the last of us to receive our food was wrapping up, I noticed something that made me absolutely lose it: THEY LET A GROUP OF TWO SIT AT THE "TABLE FOR FIVE" THAT THEY WOULDN'T LET US, A GROUP OF FOUR, SIT AT.
First, I confronted the waitress about it, and she told me, "Well, it's a shared table..." At this point, it was clear they had blatantly lied to us the whole time, so I responded, "THEN WHY COULDN'T WE, A GROUP OF FOUR, SHARE IT?!" She basically ignored me and I moved onto the manager. I said the same thing to him that I said to the waitress, "If it's a shared table, WHY COULDN'T THE FOUR OF US SHARE IT?" His response was, "You're a bit annoying, don't ya think? This is the second time you've come up to me about this." Instead of addressing how we had been lied to and treated as second-rate customers, he told me I was annoying. Really great customer service, huh?
Anyway, I was effing done with this loser and I told him, "I might be annoying, but you're an a-hole." He threatened to call the police on me, but he didn't even do it to my face. He went over to my friends and said if I didn't calm down, he'd call the police. Then he stormed upstairs, throwing stuff at the wall. The kitchen staff looked on, awestruck, as this grown man had a temper tantrum, prompted by an inability to adequately explain his arbitrary policies when confronted about them.
In summary, this is an absolute embarrassment of an establishment that has lost my patronage for life, despite the 1€ tacos and cute decor. Just classless. read more