We called Tim Ferguson Plumbing, Air and Electric on a Saturday because Air Conditioner had stopped working. Eric came out, was very prompt on arrival time given. Eric was very professional and walked us through what was wrong and approximate cost to fix. Air conditioner was 25 years old. He explained that the cost to continue fixing the air conditioner that old was like pouring water into a never ending pit. After deciding to go with a new air conditioner, Eric then called Zach who is the comfort advisor asking him to stop by in the morning to go over our options. Zach arrived at the time that we were told he would be here and was very professional and informative about what options were available for our home. We decided at that time that we would go ahead and also replace the hot water heater. Zach assisted us with that process also. Zach was able to give us a great price on the installation of both systems. Jeramiah and Tyler showed up to install the hot water heater. They were professional and explained what they were doing and completed the process in a timely manner. Due to the weather we had to wait a few days for the Air conditioner, but when JJ and Stephen showed up they put protective paper through the house were they had to walk to prevent mud being tracked. JJ and Stephen work through the day installing our new air conditioner and heat pump. They also installed three new vents and new vent covers throughout the house. Zack came back out to check out the work and noticed a few minor things to be adjusted due to the placement in the house of the heat pump/air handler. Stephen came back out and adjusted the placement of the drain pipe. Larry came out and reapplied the insulation around the hot and cold water pipes on the hot water heater. (Again due the placement of the hot water heater. Both the hot water heater and heat pump/air handler are in plain view and not in a closet or garage.) Our experience with the employees of Tim Ferguson has been very pleasant during an unpleasant time. They were professional and caring that they did a great job. They wanted to make sure we were satisfied every step of the way. We would use them again and recommend to friends. read more

New Year's Eve one of our smoke/carbon monoxide alarms was going off with the blue light flashing. We changed battery but it continued to go off. Although none of the other alarms were going off, we were afraid there was carbon monoxide in the house. We are caregivers for my 85-year-old mother-in-law and our son who lives with us has MS. We didn't know what to do. I called Tim Ferguson since they installed these new alarms a couple of months ago. I told a lady who took the call about my problem, and she said someone would call me back. In about 5 minutes Richard called. I explained everything to him, and he said he would come to check it out. He was there in less than 30 minutes. He went through the entire house and attic checking for carbon monoxide. Fortunately there was none. One of the wires in the alarm had come loose and the new battery was dead. There was no charge for the call and we felt safe again. This is the kind of service we have always received from employees at Tim Ferguson. We appreciate Richard and all the other employees at Tim Ferguson. read more

Extremely professional and a life saver. I had a back yard patio project with another company and needed Tim Ferguson to do the gas work for the fire pit prior to cement being poured. Jared came out, gave me an estimate, discussed how it would be installed, and offered to work with the landscape company to ensure the install went smoothly without the need for added stress on my end. The landscape company dropped the ball and did not communicate with myself or Tim Ferguson and tried to rush the cement prior to gas line install. I quickly called Jared to discuss options. He came out on his own dime to straighten things out with the landscaper even though it wasn't his fault that the schedule was falling apart. We were able to delay the cement a couple days and Jared had his crew out early the following morning. I will definitely be calling them in the future for my plumbing needs! read more

Larry Z is a great asset to this business. After two visits by other staff members and two weeks in between I still didn't have the job completed. The company staff, Susan, followed up and I expressed my disappointment. They sent Larry out within two hours and boy did he take charge of the situation. My kind of guy... Larry Z provided great service with a no nonsense attitude " I'm going to get it corrected". I work in manufacturing and know sometimes things don't go as planed. Larry redeemedd the company by his quick response and eargerness to see the job was completed to my complete satisfaction! I recomend this company. Well done Larry Z! read more

Jeremiah Looney and Steven Whitney came to my house on two separate occasions, once to disconnect my kitchen plumbing in preparation for new countertop installation, and again to reconnect the plumbing after the job was done. They did an outstanding job! They were polite, courteous, and professional, cleaned up after themselves, and patiently answered all my questions about what they were doing and why. Service like this is why I continue to do business with Tim Ferguson Plumbing, Air & Electric. They are always dependable and do quality work. read more

Jeremiah and Jonathan were great. They will be my first call from now on. After wasting time (2 days ) with American Home Shield ( Complete waste of money) and another plumbing company via American Home Shield, I called Tim Ferguson. Jeremiah and Jonathan were at my house that afternoon. In a world were people don't want to do much of anything, these guys were here late in the evening, very professional and knowledgeable. They had me back up and going without hassle. Tim Ferguson should be proud of these two and take care of them! read more

We bought our new HVAC system today and it was an unplanned issue! And Tim Ferguson made it all happen with one day service. From getting our old system looked at, then buying & financing the new HVAC, then removing the old system, then installing the new system. It all happened in one day.......today, on a holiday, on my wife and my 12th anniversary! Thank you Tim Fergusons for such fast & reliable service! Wayne Adams read more

I received excellent service from Dylan Bradford. He came one afternoon to assess my problem and promptly returned the next morning to fix my issue. He was such a nice young man, very professional, and friendly. Dylan explained what he had to do to get my problem fixed and before providing the service gave me the cost. Great experience! I would highly recommend him for any plumbing issues. Thank you. read more

Best Plumbing Company in Jackson BY FAR!!!! I recommend this company to all my family members and friends. My mother recently had a leak in her kitchen and Jonathan came out and took care of us. She said she was blown away at how knowledgeable and professional he was. We will never use another plumbing company, and I recommend if you want the job done correctly the first time call Tim Ferguson Plumbing. read more

Joey Davis came out to service our outside units. He serviced our ventless gas logs as a courtesy, and found several maintenance issues with the main outside units. Several of those parts were under warranty, and he came back 3 days later to replace those parts. He was very quick and efficient when replacing those parts. Just in time for sub-freezing temps tonight! read more

Had Stephen E. come to do a HVAC tuneup and he was very thorough and went through everything he did with me. He did a great job of explaining what he was doing and if there was additional repairs needed. He was very understanding of our wild and crazy dogs and they did not keep him from doing a really good job. Was very pleased with the service. read more

Stephen came to check our central heat unit. He explained thoroughly what he did and gave us a business card, in case we needed him to return in the future. He even noted the age of the unit, which is helpful for future reference. Good to know folks like Stephen are taking care of our plumbing, heating, a/c and electrical needs! read more

A leak discovered late at night requiring that the water supply be cut off is never good but getting service on a timely manner is such a relief. Larry F. called before he arrived and quickly and accurately assessed the situation and made the repairs. I was pleased with every aspect of the service received! read more

I have used this company for maintenance of heat and air units and just signed up for the Four Seasons Club. The plumbing inspection was performed today, and Zach E. was thorough and professional. My past dealings with this company have been very good as well. I definitely recommend it! read more

Prompt, excellent service at a reasonable price - just what I've come to expect from everyone at Tim Ferguson Plumbing Air & Electric! If inweren't already a loyal customer, today's great experience would make me one! Thanks, Larry, Jordan, and Tim Ferguson Plumbing Air & Electric! read more

We have used this company twice so far and both times they were very professional, knowledgable and friendly. Their rates seem very reasonable and they stand behind their work. Will definitely be using their services again and will recommend them to anyone who asks. read more

Chris came out this morning, on time of course. He was very pleasant and helpful in giving us an estimate on a new unit. He explained our options throughly. He was professional, personable, and knowledgeable. Thank you Tim Ferguson Plumbing for all your help. read more

On time, professional, competent and knowledgeable. Jeff D. was great to work with and the service was much more than I anticipated. Tim Ferguson will be my first choice for any of the services they provide. Totally satisfied. read more

Stephen E was awesome. It only took him a couple minutes to fix my AC. He also made sure I knew exactly what he was doing and how it all worked. Very knowledgeable and well informed. Great customer service! Thanks Again! read more