their sales agent Merry Steffan was horrible, unprofessional, and minimized all our concerns…read moreregardless of the concern. Lombardo is a great builder, however, they need to remain observant of their staff and the reflection they have on the business. I attached how nasty she was in emails for reference. Also, her sales manager never contacted me and addressed the issue despite calling them. Prior to closing, I wanted to have an inspector inspect the house, she spoke to me on the phone and told me that their are no such thing as an inspector with proper qualifications to inspect my home. Then when I had issues with the flooring, she said "as long as the structural are good we can close". They rushed the closing charged us 500 for not closing on time, and then after closing, took them 8 months to repair my kitchen floor.then my shingles were bubbling, in which I reached out; They repaired them immediately but I was met with "they are done right its an aesthetic flaw." uhm what? My shingles bubbling because they are not played correctly is not aesthetic. Now my basement has been leaking and we are going on a year in Feb 2025; they have yet to diagnose the leak source or address it. When I submitted complaints regarding my kitchen floor lifting she told me it was an aesthetic issue, lol my under a month home having a vynil floor completely lifting is aesthetic lol. Then they had a construction crew working on a sidewalk next to my home in which they used my house, my water source, and my property to complete a public side walk that has nothing to do with me. Next time I buy a home, and I meet anyone Like Merry Stefan, I'm running for the hills. Unprofessional, nasty, and doesn't care about her clients interest. Oh might I add she attempted to tell us we are not allowed to use an agent of our choosing to buy the house so she can make a larger percentage of the profit. Outright nasty.

We also have a cracked driveway and some cracks in our sidewalk that Lombardo will not repair. Our…read morehome is less than a year old. This is not our first new build and we have never had any issues with previous builders.

I hired this company to do a plot survey on an already existing home to confirm boundaries and mark…read moreeasements for a pool install. Their work consisted of confirming previous stages with a metal detector, except one post they couldn't find. That stake was set about 5 feet back from the left side, confirming my previous belief that the markings were off due to tree roots. So I am left with an $115" bill for one hour of work, no drawings confirming boundary, and no real confirmation of the back border. They refuse to respond to complaint email and phone call and just keep sending the bill. I would not deal with this company since there are so many options. I'm still not sure how to resolve this problem but o would avoid them with so many other options.

I don't appreciate these guys showing up on my property and not asking permission if they could jam…read moretheir equipment into the bushes on the side of my house. A legitimate company would at least get the property owners permission since I'm not the one who called them but my neighbor did about the empty lot next-door. A legitimate company would also have a working phone number and when I tried to call the number on the side of their truck it's not in service.