Four weeks ago we booked and paid for a door to terminal pickup for today. MC Airport Transit…read moreService sent me a reminder text and email last night. They never showed up. Wouldn't answer their phone or respond to my many calls/emails. We were basically left stranded. THIS IS A SCAM!!!!

Awful. Driver picked up myself and my daughter this week to take to airport. Drove 45 mph on…read moreexpressway, while way, people were passing left and right., couldn't keep his eyes open, kept rolling down his window trying to wake himself up, hit a vape while driving.... Also slumped on wheel while driving. I Wanted nothing more than to get out of that minivan as quick as possible. Was charged gratuity already and I brought extra cash to tip him which I def did not. I should receive gratuity back as well. Will tell everyone I can.

The one that rear ended me did not have insurance! His car was filthy. He received Tickets but the…read moreold judge refused to even look me in the face and let the guy off with "no valid insurance"!

Outstanding Customer Service! Highly recommended, new vehicles, very clean, safe drivers,…read moreoutstanding staff willing to go the extra mile to ensure your experience is great. Business sent a text message day prior to let know who my driver was going to be. Our driver was Margaret, she had very strong communication skills, very good driver, and very friendly! I alerted her our flight to Midway was delayed and she monitored our flight and arrived promptly for pick up even at 3:30 in the morning. She was very friendly and drove us to our destination with no issues. They have extra charging ports for all passengers, climate control system in their vehicles. Their cars are roomy even with 4 suitcases and 4 passengers riding in the back. I accidentally left my laptop in the backseat after our ride concluded and they were prompt to notify me and returned my bag. I love that they take pride in their work and they made our experience very enjoyable! I also love that they are a veteran owned business. I highly recommend their services.

We used 2 PrivaDrive vans to take us to and from The Acrorn over Thanksgiving weekend! Jeremy and…read moreEric were prompt, friendly and fun! The vans were super clean and comfortable! We also added a stop and changed our pick up time without any issues! We highly recommend PrivaDrive and will definitely be using them again!

Excellent experience all around. Brett was able to take me last minute and long distance to the…read moreairport, arriving ahead of schedule. Top notch service; felt like riding in first class (there were snacks, too!). I'd call him again and recommend him as safe and reliable to family and friends. 10/10

Great service been using them for a couple years now to go back and fourth to Chicago. We also used…read morethem for a girls trip to a wine tasting. The staff is super friendly. Thank you so much. We will be booking soon with you for a bachelorette party.

Reliable service, clean ride, friendly and professional. Saved in a major jam and got me where I…read moreneeded to go!

Left messages about a ride Never got a call back?? I had to call 5 or 6 times could of at least…read morecall me back and say he didn't have anything . I wouldn't waste my time again.

10/10 service! John was the best! The whole experience was great. Easy to schedule AND they…read moreaccommodated our super early pick up and drop off time to the airport. Didn't have to pay parking fees ...huge plus.. dropped off right at the door.. avoided the rain...fabulous...and we got to nap on the way home after a long flight. Will book with them EVERY TIME going forward.

From the owner: Our Limo NWI stands out as a premier transportation service provider in the area. With a fleet of…read moreluxury vehicles and professional chauffeurs, we ensure a top-notch transportation experience for our clients. Whether it's a special occasion, airport transfer, or corporate event, Our Limo NWI caters to diverse needs with style and efficiency. Step into elegance and comfort with Our Limo NWI’s immaculately maintained vehicles, designed to elevate every journey. With a commitment to exceptional service and attention to detail, Our Limo NWI guarantees a seamless and enjoyable ride for all passengers making us a go-to choice for those seeking reliable and sophisticated transportation solutions.

I booked the limo bus for a 12 person wine tasting trip. Apparently there was a miscommunication…read morebetween the driver and the office about the time our trip ended. Prior to the trip I sent them our itinerary- with timing and our reservation time. We got on the bus after our third stop assuming we were going to the forth reservation, but the driver just started driving us back to our house without saying anything. I asked where we were going, he said the time is up so I'm taking you back- I told him that wasn't right, that I had discussed/emailed the plans with the office. His next response, was well this is what it says on my phone and I have another limo group I have to get to. He dropped us off and sped away. I also asked our driver to give us a heads up when we had about 10 minutes before we needed to leave. He never did this. And in fact when I rounded up our group to go to the second stop he was parked down in the parking area chatting with another driver. I've planned over 20 wine trips around the country, and I've never had a driver do these things. I called the office several times and was told a manager would contact me, of course they never did.

Han do led an elderly client long drive well Professional…read moreTimely I would recommend Organized

Took my deposit, confirmed via email and then ghosted/didn't show. Ruined my husbands 50th party -…read morehad 12 people with nothing to do. SCAM

Learn from my mistakes and do. not. book. this. company. Looks like they're operating under a new…read morename - probably because close to a dozen people have called them out at this point. I felt apprehensive reaching out to them to book transportation for a bachelorette party, given the heavily mixed reviews I saw on their (now removed) Google business listing - including several saying that this company no call/no-showed. Since they were the only affordable option, I held my breath, reached out to them, and hoped we wouldn't be added to the mounting stack of flake-out stories about this company around the web. Welp, guess what happened to us. Even though Carrie confirmed our ride the morning of, she reached out and asked if she could push pickup time back by 15 minutes, which gave me a bad feeling, but she promised someone would show up at our original time. Pickup time rolled around, and there was no van to be seen. I called and texted with no answer. 15 minutes later, they still hadn't shown up so we completely had to rearrange our ride situation for 9 people and find alternative transportation...and ended up being late to our event. Did they call or text us? No. I did a lot of mental gymnastics to convince myself it would be okay to book this service -- that as long as I checked in a few times the week-of and got confirmation from them (which we did), we'd be the exception to what seems to be the rule of this company completely ghosting its customers. We were not, and you won't be either. Listen to your gut and listen to the reviews. Don't bother with these people or risk the embarrassment of having to rally your group of friends to quickly find other transportation. The negative things you're reading about them online are true and you can never tell when they will or won't answer their phone. The positive reviews are honestly probably fake -- It's not that hard to set up a new Gmail account. My guess is they prioritize longer-distance, higher-dollar winery trips and will abandon customers who have pre-arranged shorter-distance rides with them if they find a better offer. Michigan City and New Buffalo have Uber service. Use that, instead.