These people realize that the customer counts and that the money that's in their Bank belongs to…read morethe customer they don't cut up the customer as in the previous Bank NBT. Dime Bank is the bank if you want respect you go to them

Thank you for supporting makingmusicmatterforkids.org it has been greatly appreciated we look…read moreforward to doing business with you. Best Regards. President of Making Music Matter For Kids Inc. Lance Miley

Y'all, it's really bad service: no joke. It's snooty. They don't greet people. It's cold and…read morebitter. They give mixed messages. It's just horrible customer service. No returned phone messages from supervisors after two left messages. Tried many times and many locations. Closed accounts (and they charged me $20 to close) and we went to Community Bank and had a much friendlier and professional experience.

I am only selecting one star for my review because zero stars is not an option. I've been a…read morecustomer of this bank for JUST shy of 30 years, including for mortgage loans, business loans, business transactions, etc. And I continue to be regularly surprised by their ever-growing lack of sensitivity, and lack of understanding that "service" is the more important part of "Customer Service"! Their "official policies" are designed to put the onus on their customers' shoulders for all of the banks' shortcomings and/or problems. Imagine your Debit card just stops working one day ( worn out). So you ask, and wait for, a replacement (duplicate) card. And then, when trying to use the new, duplicate card, you hear those familiar words "I'm sorry, sir, your card was not accepted" so you use a second credit card for the purchase, and THEN you are told 2 days later, that the charge DID go through, so you've paid for the purchase TWICE! But rather than admit ANY responsibility for the duplicate payment, the bank runs through an army of "customer service reps", and over THREE HOURS OF YOUR TIME, very politely explaining why NONE of this is any part of their fault, AND that it is "Bank Policy" for the customer to negotiate with the vendor to recover any money lost. So, practically speaking, at that point you are spending hours and hours getting notarized copies of the duplicate Debit and Credit Card charges and paying your attorney ($150?) to send a letter to the vendor asking, please, please, please refund the duplicate $15 charge. And both bank and vendor are asking you if the duplicate charge wasn't for a duplicate order. But EVEN IF you are obsessive enough to save every receipt for every sandwich and cup of coffee, the receipts are going to list the exact same items bought, right? AND, if the vendor doesn't agree to reimburse you, it is then "Bank Policy" for the customer to file a Fraud claim with the bank, which results in the Debit Card being cancelled and replaced ( ie with new account number), and so EVERY automatic monthly charge that the customer had put in place gets refused, until the customer re-creates all that work! The abuse of your time just never stops! It's hard to imagine a lesser level customer "SERVICE"!

I've used CFCU for over 30 years. Paid two mortgages with them and a few car loans. They've made A…read moreLOT of money with my money. I paid a higher interest fee over national banks because I wanted to keep the money local, and get decent service. And it WAS. But it ISN'T anymore. They've gone from "OK" to lousy. Here's why: 1) they attached hidden fees to my car loan that amounted to $15 a month/per payment (not including interest), 2) paying bills online was easy. Now that they've changed the online pay to an app (CFCU+), it's very difficult. The app isn't intuitive, nor easy, and includes zero pop-ups of what an icon means. Searching for a biller is now a scroll fest, because the search bar will let you find the biller -if you spell it fully, correctly, as entered. Once you find it, you can't select it. So now, you have to scroll to select it anyway, 3) want to send a message to them online for good service? Well that option is temporarily disabled. Temporarily means for weeks. Give them a call?, prepare for a LONG wait. Customer service was their middle name, now it's their middle finger. If you are searching for a good local bank/CU, look further. That's what I'm doing now. In frustration.

I'd give it a zero stars but it is not an option. I have had my account with CFCU bank for 10…read moreyears. Over the last few years I have had numerous issues with the bank making mistakes. Recently needed to make some changes to my account - customer service was nonexistent. Waiting hours online - representatives do not know what they are doing, providing incorrect info continually, supposedly fixing mistakes but never do, - callbacks never come. Finally had to leave. Do not use this bank.

Since I'm not from Ithaca, I don't belong to AFCU. But, most of my local friends are really serious…read moreabout Alternatives, and for what seems like good reason. The institution is all about supporting financial growth in the community, and as Rebecca said, they treat their members like human beings. They have programs for people who have had trouble with financial institutions in the past, and offer seminars and information on lots of different aspects of personal and small business finances. AFCU also offers free income tax preparation to families that make less than $49,000/year, though I think that exact number probably fluctuates. I volunteered with this program this past tax season, and I was blown away by the level of service and commitment displayed by the folks who run the program. The volunteers work really hard to make sure taxpayers get the greatest possible refund; I rarely saw anyone end up owing the IRS or the state. Ultimately, AFCU is a local community organization that's here to protect you! If I decide to stay in Ithaca much longer I'll definitely become a member.

If I could give them a zero I would. I spoke to two managers and they were so RUDE and extremely…read morecondescending. I was getting hot flashes trying to keep myself from getting out of characters. Disrespectful and acts like you are bothering them. They both rushed me off the phone. DO NOT BANK WITH THEM

New to the area, and the employees at this branch are very helpful with all aspects of banking…read more... They take time to answer questions and do their best to conduct YOUR business....I'm quite happy with them on a personal level.....

I've banked here for years, mostly using this branch. always get great service always pleasant and…read moreprofessional.

Consumers beware!!!!, This is the furthest you can get to a "community bank". Customer loyalty is…read morenonexistent. The top brass is only concerned with their earnings. They don't respond to customer concerns, they want to operate as the big banks do and do not respect the customer, especially those that have done business with them for years . Shop around.

We'd been shopping for a mortgage loan for weeks and were actively engaged with four different…read morelenders. The best offer came from a lead bank out of Tompkins County, but they could not (or would not) lock in a rate claiming they first needed an inspection and lawyer's approval before even locking down the rate. We'd financed multiple loans in the past never experiencing this and realtors were telling us this was very unusual. The lender then went on vacation leaving us hanging and despite two left messages with the supervisor we could not get a call back - from anyone. We tried Community Bank as a hail-Mary last minute attempt. Despite the agent planning to leave that afternoon for vacation she was able to lock us in at the same exact rate and fees WITHIN TWO HOURS. No muss - no fuss. They opened up our checking accounts and accommodated us in a number of other ways. THAT'S how you welcome people back to the area and provide excellent customer service. Very grateful for everyone that helped us.

Probably the most passive-aggressive business model I have ever encountered...manipulative to a…read morefault, dishonest and unprofessional. It's painfully obvious they believe they are doing you a favor by doing business with them.

Trying to solve a banking problem with branch manager while clerk is smirking like a child…read more Entitlement from everywhere

Not high tech and banking hours are not convenient, but this is a nice, little hometown bank with…read morefriendly staff and great bank president. Feels warm and cozy, just like Mayberry!