they are a third party provider. i have the rogers 1000 plan, and it has NEVER even been close. the…read moretv constantly freezes, even shuts down, always in the evening when I am actually home. Rogers is making them look like idiots but after many conversations wit their tech team, they have done nothing but ask me to take time off of work, to meet the Rogers tech. why? because arogers will not even show up unless there is soneone home. so now, I have to work for coextro to get an internet service to work. its 2025 for christ sake, and this is all they can deliver? BUT, they take the money from your account RIGHT ON TIME every month. that, they've nailed.

When I first purchased their service, everything was fine for a month or two. They then began…read morethrottling my internet from 7:00 p.m. to 11:00 p.m. every night. This was consistently happening until I confronted them with multiple videos of evidence. It took a took a lot of back and forward before they decided to do anything, likely hoping I would just give up. The "fix" they provided me was temporary and I began having slow speeds randomly throughout the day instead. I reported this to them, but they had the audacity to tell me that me that getting a quarter of the speed I am paying for was "normal speeds". I then couldn't get any IP assigned to my modem/router at night and there is no customer service at this time to help me. This was second night in the row where I had no internet access and no one to provide any support. Normally when my internet would go out, I would swap around the MAC address and eventually it would work, but for some reason this company decided to block any MAC address changes resulting in having to wait 4 hours for their system to automatically lift this artificial restriction. This was 100% a limitation that they had put on their end, and they refused to lift it even though they were aware it made my situation worse. If you need anything reliable you will need to look elsewhere unfortunately. The fact that you can leave PAYING customers without internet and tell them they need to wait till the morning to get it resolved is beyond unacceptable and unprofessional. Ridiculous. I had posted this review multiple times on Google Maps but the company kept having it taken down. All my previous reviews on Maps are up just fine and I have never experienced this before. Clearly this ISP has some inside contact at Google to remove any critical reviews. These guys are scummy as dishonest. Surprisingly more than the big 3 ISPs. STAY AWAY FROM THESE CROOKS

I have had my wifi service with eyesurf for several years & I couldn't ask for a better company. I…read moream going to switch my .cable & home phone over to eyesurf. They have always been good & I have never had any problems with them. I highly recommend this company. Ontario Canada

From the owner: Eyesurf is a internet and VoIP phone service provider for residential and buiness clients. We offer…read moreunlimited downloading, no contracts and many speed options to choose from. Contact us for more information.

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

I got my fibre optic installed today and the two technician, Nathan and Ryan, and the service was…read morevery amazing. They were extremely helpful and were a delight to talk to. thank you very much for the install

i am a disabled senior with an old fashioned flip phone. i have gone into the telus/koodo erin…read moremills location on a number of occasions to have them show me how to use my phone. from day one they have been most courteous and patient and provided exceptional customer service., not only to me, but all the customers around me. thankyou, ben, akash, layth and isobel for making me feel important enough to help. other companies i have went to for help just ignored me and one mobile service company i went to for help, promptly dismissed me and said they only handle iphones!!! excellent customer service is very hard to find these days! koodo/telus should be very proud of their team at erin mills!!! lynda pagel

After having a horrible experience in Milton went to Erin Mills location as I have received…read moreexcellent service there before, they did not disappoint. The manger Jesse was fantastic and spent time with us going through our plans and our new devices. This store is the gold standard for Telus stores and will always go back to this store.

An update on my previous review. I ended up just buying a new ATA adapter and it took over a month…read moreto get to my house. So I ended up paying for the phone service twice without actually using the service. I asked for a refund and they just ignored me. So if you're thinking of using this ISP just a forewarning that none of your problems will be fixed right away and they don't really care about making things right.

Stay away , they keep trying to rip you off from beginning to end…read more When you cancel with them they try to charge to for $600 for a modem that's forth 50 saying that they haven't received even though you gave them a tracking number They try to scare you by saying they are sending collection after you.

Poor service we paid for a 70 tower and promised speeds of 25 mg we can get about 20 to 22 during…read morethe day. But after 5 or 6 pm the speed drops to to 2 or 3 mb. You can reach anyone in tech support at this time but if you call them the next day they always have an excuse or say it's working fine. It's been a big waste of time and money stay away.

ITS A SCAM!!! STAY AWAY!!!! FAR AWAYYY!! DON'T WASTE YOUR MONEY!!!…read more I don't usually leave reviews on companies I deal with... But Standard Broadband has to be the worst Company to deal with!! Since getting there service installed over a month ago... I have been dealing with nothing but issues of slow internet speeds of as low as 1 mbps download speeds as a constant. I have called in to there tech support over 10 times with the same results... Someone stating that they with "Look into it and call back" What a joke! I truly believe that is standard procedure to say that... and do Nothing. I have even had contact with the VP who basically did the same thing... and Nothing. I also emailed customer service over 10 times... Which they just started a "Ticket" in order to have my issues resolved... After multiple tickets... still noting. Instead of just admitting that there service is trash... and can't get me the 12 mbps that they promised and refund me... They strung me along with promises over and over again for a month!! My family was stuck not being able to stream TV, Movies and my kids were barely able to do there online school programs due to the Brutal service. Don't be fooled like I was!! I wish I googled them and read there reviews before calling them and paying them for this Horrible internet service. I wouldn't be in this mess. Please don't make the same mistake I did!! They tried to tell me that they can't refund me... But I'm thank god I paid with my Credit card that protects me from these SCAMMERS!! So I will be filing a claim with my Credit Card company... And the Better Business Bureau!!

Worst internet service we have ever used. Takes three days to get a hold of someone, on our third…read moremodem and still not working. Speed is not consistent. Customer service is awful. Will never recommend nor tell anyone about this awful service

Very shitty internet service i have 60 mbps package as soon as afternoon hits im down to 2 mbps…read moredownload cant do anything and they blame it on cogeco's line saying it is congested and they need to replace the lines been like this for 2 months and they even said cogeco was going to work on the line in 2 months to hold tight very poor customer service only comunicate through e-mail. Stay away...

very helpful. my computer was freezing and he got me to defrag a few times. no charge. so i'll be…read moresure to return.

From the owner: We Guarantee our work in the area or home reno in small or large needs.read more