Absolutely amazing they helped me get the loan I need to fix my car and made sure I had everything…read moreI needed Thx candi and kelby

1 person working and she's on a call. I'm in a hurry and this is taking forever. I just need to…read moremake a payment Horrible customer service at this location. Avoid it!!

Mr. Adams has been great, seriously a kind man who made our few conversation seem personable and…read morevery informative. However, you rarely get the opportunity to communicate with him and often are subject to his assistant. The assistant has been rude on a few occasions now, (all documented). It is because of this I personally recommend choosing a different office to handle your insurance needs. The few times you have to deal with your insurance company after signing up will be due to you experiencing an accident or for help/questions while injured and you deserve someone kind, understanding, and attentive to your needs. Why else would you chose to give them your money when there are SF agents on almost every corner. Wish you the best.

Not all agents are created equal. In dealing with the agents in this office I have received great…read morecustomer service. All my questions were answered, and Savanna went out of her way to get answers to all my questions. I appreciated being told things for face value, and honest opinions. Highly recommend getting a quote, and giving them a try.

Cool guy, very nice and communicative, straight to the point, did one transaction with him. Thank…read moreyou so much.

We just started working with Zach a couple of months ago, and he's awesome! He's very quick and…read moregreat with communication. I'm sure we'll be sticking with him as our agent for years to come! I highly recommend this location!

I had such a wonderful experience working with Danielle. Being that I am new to Utah Danielle made…read moresetting up my finances pain free. She even gave me tips about the local area. She really took the time to get to know me and my potential financial needs. I highly recommend working with her. Pro tip make an appointment that way she is available when you come in. She provided me ease of mind and a plan for my future finances. I am so glad I picked Mountain America.

It really can't get much worse when it comes to home loans. Teamed up with one of their loan…read moreofficers who literally abandoned us in the middle of a real estate transaction. Wouldn't return calls or emails or text messages. I had to call daily and try and find anyone who would maybe answer b/c thousands of dollars in deposits were on the line if they failed to perform. Would occasionally get a response along with an excuse about "personal life" issues or how busy they are in general.... Nobody was willing to step in... nobody was willing to help.... Just excuses. Ultimately we were forced to pull the plug on the transaction b/c they truly didn't even care a little bit. We were abandoned. Stupidly.... I reached out again a couple years later b/c i really liked a home buyer program they offered that seems to be unique to them. I was given a totally different contact which of course was a relief given the terrible experience before. Reached out by phone and email..... no response. Tried again.... No response.... Tried again.... No response. I'm totally done. Cannot believe just how horrible they have been and I couldn't possibly trust them with anything. It was truly unbelievable.

My fiancee and I went out of our way to come here based on how warm & friendly they were on the…read morephone when I called for some basic info. Martha, the General Manager, was absolutely wonderful !!!! She was so incredibly sweet, professional, and made us feel at peace/assured throughout the whole procedure. I absolutely HIGHLY recommend this branch. Everything went as smooth as could be

Latara Baker with Goldenwest Buissness accounts is absoulutly phenomenal, she has gone above and…read morebeyond for you new business to make sure everything runs smoothly and is always quick to respond, Goldenwest is very lucky to have her on their team, thank you Latara for being so outstanding.

They need to train the employees to be more AWAKE and friendly. Never asked me to see my IDread more

Tayna is very helpful and She always answered when you call and explan ot yo you i details.read more

Tanya is the best! She really goes above and beyond to help her customers out and is so nice and…read moreeasy to work with.

Worst customer service EVER! After I cancelled my policy Daniel still charged me over $300. I…read morecalled his office MULTIPLE times, left messages with his assistant and he wouldn't call back. I called the 800 number and they said they could see my policy was cancelled and that I was still being charged but there was nothing they could do and I needed to contact my agent. I ended up sending Daniel a message telling him my next step was to file a police report, he text me back saying he had cancelled my policy and no charges were taken out and again he won't answer my calls or txts. DO NOT GET INSURANCE THROUGH HIM!!

Been struggling with as issue with this agency, and have tried many times to resolve it. I hate to…read moreleave poor reviews, but don't know what else to do! 8/2018, I discovered we did not have rental car coverage. 8/22/18 our State Farm (SF) Agent, Daniel Kroll, texted saying we should visit him to add coverage. Appt was 8/23/2018. We have this in writing. We met w/ Daniel & added rental car. 5/1/2022 car accident. I call Daniel who connected me to Claims who said we do NOT have rental car coverage. But we added it in 2018. I call Daniel. He assured me not to worry, it was just not showing in the system. 5/2, Daniel texts: "As far as the rental car... call Enterprise. Pay for the rental car & send me the receipt. I'll write you a reimbursement check." We have this all in writing. As shown, Daniel committed to paying for rental car where I wrecked & back home, via a reimbursement check. Our car took 2 mo. to repair. During this time, I spoke w/ Daniel several times & went into his office. Each time, we talked about how long repairs take. I expressed concern I had rented for so long. After 30 days, Enterprise (Ent) charged me, & I had to re-rent. He advised me to keep the receipts, so he could reimburse in 1 check. On 7/11, I emailed Daniel receipts totaling $1,623.06. No reply. On 7/20 I email again. Daniel responds: "I got the reimbursement check sent out. The coverage for rental car is up to $600 so that was the max I was able to refund." What? I called his office. Daniel was on vaca, so I requested he call. A week went by. My husband & I called his office, cell, & sent texts. No response. Finally got a call fr Daniel after filing a complaint with SF. He claimed he said there was a $600 cap on the rental car when we spoke right after the accident on 5/1. Untrue. How could he have told about the cap when he never added rental in 2018? He lied to cover his mistake. We call rental car agency & asked why we were never made aware of the cap. They said b/c there was no rental car coverage, there was no cap. We call SF customer service, & they said Daniel added rental car coverage AFTER 5/1/22, we did not ask him to do this as we thought it was added in 2018. I call SF 8/18 to add details to the case & found Daniel had it closed by saying he "resolved the issue." This too is a lie. We are saddened the word of Mr. Kroll was taken over ours- even though we have written proof he promised to reimburse ALL of the rental car coverage. We are good, honest people who have been w/ SF for over 20 years. We just need to be reimbursed for the rental car as promised. Happy to revise this review once we are fully reimbursed.