I got two tires changed and a oil change yesterday at titus will by Avin Martinez the service was great fast and affordable great service read more

Had concerns and questions about a recent service visit. Called and was assured a service manager would call back. Also sent two emails politely asking for a follow-up. None of our messages received any response or even acknowledgement from Titus Will leadership. We will not return for service again. read more

I have used Titus Will since I moved up here 36 years ago. My cards have always been serviced at Titus Will. And when they added their loop center quite a few years ago, it made the experience even easier. I would recommend Titus Will for service and to purchase new and/or used cars. The waiting lobby for the service center is clean has coffee, vending machines plenty of magazines and other customers to enjoy conversations with. read more

Will, Shawnee, sebastian, Braxton got my Escalade in for oil change with no appointment at 3:39 pm on a Friday! Whew, friendly funny and helpful. Washed and vacuumed too! Great customer service by this team! If you're in the south sound go see these guys! read more

Titus-Will Lube Center - Service write up stations - Oil Change Stations Near Me - Olympia, Washington

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Be aware, don't purchase your car here, if I could I will give them negative stars. I ordered 2023 Cadillac Lyriq RWD EV online and chose this location which I wish I never did. The sales told me they may have markups just because Cadillac Bellevue will have $5,000 ,so do they but Titus- will will give me better deal. I called Cadillac Bellevue and other dealer around and been told they sale at MSRP. I called here and been told they will have 10k markups because Cadillac Bellevue has 15k markups. I told them I got words from Bellevue and they do MSRP. Then got word from the manager they do 10k markups anyway. There is way better Dealer around here, stay away from here. read more

YELPERS BEWARE! DO NOT GO HERE ANY MORE. USED TO BE A GOOD DEAL. NOT ANY MORE. Please read on. Brought my car in first thing when thy opened on a Saturday morning June 16 2018. They already had a huge line of cars. I waited in my car for 20 minutes to get my car checked in so I could leave with my husband because they usually take several hours to complete the oil change. As I was waiting I noticed the lady checking cars in was just chit-chatting with someone in one of the cars ahead in line for a long period of time. I and another customer got out of our cars hoping she would realize we were waiting and get us checked in. She finally moved on so we got back into our cars assuming she would make it to us soon. She never did... We both had to get out again and go in the building to tell her we needed to check in our cars so we could leave. I have never had to go in to check in my car before. So almost 30 minutes later....and... THEY NO LONGER HONOR THE 50% OFF WHEN YOU CHECK IN ON YELP EVEN THOUGH IT IS STILL AVAILABLE ON THE YELP APP. Not cool "Speedy" lube. So I called my husband who was still waiting for me outside and told him the wait would be several hours AND they no longer do the yelp deal. So we have decided we are no longer going to use "speedy" lube and went to Jiffy Lube down the street who got my car in and done immediately for slightly less than the price of "speedy" lube. And on top of that, when I went in to check in, the girls were incredibly rude and snottily asked if my car was in line. I replied "yes, my car has been in line for almost 30 minutes." AND I tried to take my car in earlier in the week after work and Yelp says they are open until 7:00 on weekdays... Got there at 5:30 and all the bay doors were closed. read more

I called the Titus-Will main number yesterday and asked for the Service Department for an issue on my Chevrolet truck... I was transferred to the Service Department and left a message to call me as no one answered... Three (3) hours later I called the main number back and explained I was having trouble getting anyone to call me back... Was finally transferred to the Manager's extension where I was cut off from before I even got through to him/her... I happened to ask my neighbor where to take my truck for a simple repair after explaining my concern with Titus-Will... He gave me the number for a great place to take your vehicle after explaining to me his horror story with Titus-Will... Titus-Will might as well close their doors... Forth generation ownership in this case is a serious detriment... read more

Update 1/2019: They now take appointments. They're obviously going through growing pains as policies change. Hopefully improvements in customer service will continue to be prioritized by both Titus Will and Speedy Lube. 1/2018: This place takes foreverrrrrrrrr! 3 separate attempted trips for the oil change included in the purchase price of our new vehicle (purchased from Titus Will). All three times estimated time given was over 1.5 hours. Today's estimated time was 2.5 hours. After trying this three separate times I asked to speak with a manager. The girl who came up to the car initially comes back and says "he's really busy and tied to his desk, but he says you can go in and see him if you'd like". So I haul my 7mo pregnant self and my 3 children into the dealership. Because this dude couldn't leave his desk. No offers from manager to help with anything. No appointments, ever, for anyone. Attempts to help the situation were to say that my husband or I should take off work to go get our oil changed, or leave our vehicle Day there for a whole day, or drive to flippin Sumner or Chehalis. Seriously??? That's your level of customer service. And they apparently think their service hours and service model are 100% acceptable. We were very happy with our purchase from Titus Will Chevrolet, but this service is a part of what we paid for, and this part is absolutely falling down on the read more

They do a good job. Sometime a longer line so get here and take advantage of the WiFi and coffee. Very friendly

Past review (1 star), update below. I have been going here for a couple of years. I tried yesterday, but the line was too long. I went back today, and the line was short (only three in front of me). They had cars in all their bays, yet it took 1 hour and 45 minutes. No one seemed to care, one girl was checking her hair for split ends, one boy was playing with a number from a car. I hope they can fix this, I liked using them in the past for all my cars, I also recommended them to my friends and family. Please fix the problem. Update (Jan 2018) First, they offered me a free oil change to go give them another try. I think that is a good way to stand behind your service. I tried them again (I used the check in and got half off, I didn't want to use a free oil change as I wanted regular service), and it was much better. The employees were busy, they got me in and out, only recommended one thing I didn't need, and overall the value is there. Thank you for the improvements. read more

Brought our car into speedy lube for an oil change. During the process of the engine inspection, one of the plastic parts of the engine was damaged by THEIR technicians. When they asked if I had been seeing any check engine lights I said no and asked why. That's when they informed me of the broken part. The manager came back and told me that it was normal wear and tear and the part was $135.00. I said, "let me get this straight, it wasn't broke before I came in, but it's broke now, and you want me to pay for it! Is that correct?" His response was that I couldn't prove that it didn't happen before I got there and if I wanted it fixed, I would have to pay for it. We have three vehicles that we only have serviced here until now. Never again. read more

Great service with coupon , early bird always better cuz u don't need to wait too long read more

Titus-Will Lube Center - Oil Change Stations Near Me - Olympia, Washington

WISH I COULD GIVE ZERO STARS The service level of Titus-Will in Olympia and Speedy Lube working under the name of Titus-Will are absolutely terrible and outrageous! They refuse to take any sort of accountability for the damage done to your car even though it was caused by the negligence of their own employees. About two weeks ago, my father went in simply to get his oil changed as he gets free oil changes because he bought his car from there. During his oil change the employee notified him that he needed to get a new battery. They told him it would take less than 30 mins so, he decided to go ahead with it. After waiting almost 2 hours, he went to the shop to check what the holdup was and it turned out they broke a part and it now needed to replace the part. They used a coat hanger wire to temporarily connect to the battery terminal and said it was fine to drive and wait about 20 days until they get the replacement part. We then went to another mechanic to get a second opinion and were informed that driving the car with that kind of wiring is quite dangerous as it could cause an electrical fire. When my father asked if they'd provide a rental car, they bluntly refused to pay for a rental car cost, contending that it wasn't their fault as the part they broke was an "aftermarket" part when it, in fact, was an original part from the car's maker. They made such a false allegation to avoid taking any responsibility. The total cost for getting a new part and labor was $520. We then reached out to the manager of Titus Will, but they now refuse to speak to us and are ignoring our calls and messages. To this date, no response has been received from them. The way they conduct the business and providing customer services with dishonesty are nefarious! The Titus-Will has no professionalism and refuses to take any accountability with no understandable rationale. I must say that they sure seem to have a penny-wise and pound-foolish behavior in their business practice. Please be aware and avoid this place if possible, so this doesn't happen to you. read more

It used to be worth the long wait (there are ALWAYS cars in line) when they offered 50% off to check in on yelp. Now that they aren't offering that deal anymore it's just an overpriced oil change with a long wait. I would go back if they bring the deal back, but otherwise I'll be going elsewhere. read more

I feel like they have my number...I usually always say "no" to EXTRAS! but they said my engine was in danger if I didn't do a flush & additive for $60+ Later learned what they told me was untrue could have added it for $5 myself read more

Used to remain on here because I can sit in the car now I can't do that just screaming children of which I don't have any have to make an appointment now and then you show up to the appointment and you still owe me 30+ minutes because they're behind and you watch the entire lobby clear out once before you get like you've been forgotten and I just called to their attention that we were like they were late and what was the point of making an appointment and they said shit happens only reason I came back is because he sent me a 50% off coupon because I knew they lost my business the first time around I think in a lose my business read more

Used to be a really good value with the yelp 50% off coupon, now RIDICULOUSLY expensive.

I used to love coming here. Was able to get in and out in 30 mins Today I'm waiting an hour and a half. I don't mind waiting except two cars came in behind me and were serviced before me. Very frustrating read more

Read the fine print. You only get 3 oil changes a year if you buy into their "lifetime oil change" deal. Plus at the mandated 60000 years or 90000 or... You get the point... you have to use their services to get your transmission fluid change along with other car maintenance work which costs 1.5x more than the local car repair shops. I should have done my homework before being lulled into the lifetime change gimmick. I've been hustled I tell you! Hustled! But I can't deny their overall friendliness and ability to work quickly. You decide what you want to pay for. read more

They do a good job, but they are very pushy They try to sell you on things you don't need or want. There is nothing speedy about this place. read more

I used to love coming here to get my oil changed, I talked this place up to everyone. I recently went to get my oil done just to find out that they changed everything to appointment only, absolutely no one was there and they turned me away. Not to mention that I used to be charged 60 bucks for my synthetic oil change with full inspection and now I'm being quoted at 218.00!!? I don't know what happened to this place, if it's new management or what but I'll never come back. read more

Outstanding service here always happy when I leave the staff is always friendly and happy to help you with anything

Ha this place is a joke. Will NOT honor 50% off yelp coupon. Now oil change is $65. And it's not speedy!!! MUST make appointment! Even though all the signage says no appointment necessary. read more

Super sketchy operation. They always try to sell you repairs that aren't needed. Believe me, I took my truck to another shop and they confirmed my suspicions. Shame on you Titus-Will. read more

Received excellent service taken in right away. Service Advisor Eli Harrison was very professional, courteous and friendly. Thank you.

Never speedy because there is always a line. I'm sad I can't find the check in coupon:(. That's the only reason I check in on yelp

I do love this place but it's not always speedy. I like being that I can sit in my car and watch while they work , but sometimes it makes me wonder what they are actually doing. For the most party, yes, speedy, but sometimes, the line to get to the speedy service is very long. The girls that check you in are robots that try to sell anything to you before hand, but I get it, that is their job. I will go back but only during an off time read more

Why bother with making appointments if they are always late,had a 4 o'clock appointment it is now 4:15 and haven't even taken the car back in yet. Just took it in at 4.29 read more

DO NOT TAKE YOUR CAR HERE. i brought my car here for a simple oil change, and they tried to charge me $920 after THEY BROKE my oil pan! They told me whoever did my oil change the last time messed something up and now it's broken - guess who has done my last 3 oil changes? THEY HAVE. the manager then talked to me and tried to back pedal what her employee told me happened, and tried to convince me that it was just "wear and tear." i have talked to several mechanics and car savvy people who have explained to me that oil pans don't just "break" from wear and tear unless the lube mechanics messed something up. these guys don't know their ass from an oil plug, you are better off spending more money and going to Jiffy lube or your normal mechanic... honestly having a three year old do it is probably just as good as these "professionals." TRUST ME. read more

Took my 2011 Ford Edge in last week found out I had to make an appointment. Had one today at noon. Speedy right? I was told I had to wait in the waiting room while they took my car into the bay. I told the attend that the power steering fluid, radiator fluid and window wash were all low. They said they don't have Ford radiator fluid, really!!! When I got home I checked under the hood and found the oil was a quart low and everything else was still low. Wow $63 for what. Been coming here for the last 5 years and now I'm done! read more

Well 3 years ago I gave speedy lube a 5 star. Not now Shouldn't even be a 3 star. I have bought three new Hyundai Santa Fe and one of the main reasons is the free oil changes. We I drive up to get a oil change three times in two weeks to hear it will be st least 2 hours. Then I call the service dept and I ask what shall I do I live in hoquiam and need an oil change I am told oh you can even go over 2,500 miles from the date suggested That's nuts. Figure it out speedy lube this isn't working read more

Typical autoshop bullshit. Ive worked in the auto industry for ten years. They took advantage that I was from out of town and purposefully damaged my oil pan during an oil change. They then tried to sell me a $650 repair. Will never come back. read more

The line is always long but then that must mean they're doing something right! I always change my oil here! Thanks for the reliable service dudes!! read more

Went here for an oil change. drove a second car to go pick the car up. Received the paperwork no key. I figured it was in the ignition because they parked the car out front. My better half hopped in the freshly serviced car and drove off while I drove aother car home. Well turns out she used her key, she did not see a key anywhere in the car. My key was missing. I went back the next day to get my key the manger was not there. The Manager called me back Said he gave it to me with my paperwork. It was not in my paperwork I never got it. I had just bought two backup keys and had to pay $200 to get them programmed. Now I'm down to two keys again. Smh. read more

I was really excited to be able to have my oil changed on a Saturday. After waiting in line for 45 min. The check in guy tells me I don't have any free oil changes left. I usually go to chehalis store. They told me it renews beginning of the year. Oly says nope. Then I tried to use my 50% off tag that I use in chehalis. They tell me nope they are doing that wrong too. Thankfully yelp had a coupon. I was not happy. But the guys that changed my oil were AWESOME. read more

Not what it used to be! I used to go here all the time. Usually, you could find valuable coupons online or here on Yelp. Theres no more of that. Ok fine. I still went there because it was centrally located, pretty quick and you don't have to get out of the car. What really turned me off was the extensive wait times. Recently, Ive tried to go like 4-5 times and the shortest wait was about 50 minutes longest was an hour and 40, that was just to get into the shop. Doesn't matter the day or time. read more

Always a quick and easy experience. Excellent service wirh complete inspection and interior vacuuming.

So there is no more half off deal through yelp anymore, so the 2 hour wait isn't worth spending 60 for an oil change. I could go to jiffy lube and pay that much for a quarter of the wait time. read more

The friendliest staff anywhere! Service writer Taylor was very congenial, offering water/ fresh made coffee. Considering I was 6th in line, I was out the door within an hour...speedy for 6th in line. Highly recommended. read more

Took my wife's car in to get the oil changes. Facility was great. Pulled in and immediately helped. They did a quick visual inspection of all lights, blinkers, etc. Then I pulled her car into the shop. Great shop area. Very clean and the guys were great. I was able to go in to the warm waiting area and get coffee, sit and relax. The whole thing took about 20-25 minutes. This is how it should be done. Friendly staff, fast and was out the door. Didn't get pressure "up sale" pressure like you do from other lube shops. read more