Thanks to an oversight from our Travel Agent, our roundtrip booking between Bucharest and Istanbul…read morewas booked as an equivalent of basic economy. The key thing about that was that there was no checked baggage allowance and anything handled that was was charged at 7 Euro per Kilo! Turkish Air is an odd duck. After 2 economy and 2 business class flights, we've found their in flight service to be just short of phenomenal. Yet their "back office" (e.g., reaching them by phone, website, IST Care Point) has consistently been bad. I'll save some of this for a separate IST-based review that covers our international business class flights. We ended up at the Taksim Sales Office as our phone calls and web inquires turned up as a big fat zero. After spending more time than we should bulking up carry on bags, and receiving poor information via our travel agent, our local guide found this office so that we could get service in person and apparently the only way. Contrary to what we had been told, the per kilo baggage charge is the same whether you do it at the airport or before. The guy who helped us at the Taskim office was helpful enough, which was a relief. We paid our fee, received a receipt, and thank heavens the weights all worked out at IST. We did eventually get restitution via our travel agent for about $460 in baggage charges over 2 flights, but otherwise this travel adventure was a complete waste of time and worry.

Customer care is pathetic. No help from them they just there to say that create a feedback form…read more And feed back team they never solve the issue.